We are looking for an experienced Team Leader who can manage day-to-day team operations, drive performance, maintain service levels and deliver an excellent customer experience. Interested candidates can share their updated resume to arun@careerguideline.com. Roles and Responsibilities. Manage a team of customer support agents to achieve service level agreements (SLAs) and key performance indicators (KPIs). Conduct call audits, monitor calls, provide feedback, and coach agents to improve productivity and quality. Analyze shrinkage, attrition, AHT, CSAT metrics to identify areas for improvement. Ensure effective rostering and utilization of resources to meet business needs. Collaborate with cross-functional teams to resolve escalations and optimize processes. Desired Candidate Profile. Minimum 1 year of international experience as a Team Leader. Prior experience managing a team of 10+ members. Experience in International BPO / Customer Support / Outsourcing. Strong people-management and leadership skills. Strong performance-management skills. Excellent verbal and written communication skills. Good technical and computer knowledge. Flexible to work in different shifts. This is a great opportunity to build a career in the SAP HCM domain. Interested candidates looking to grow in SAP HCM are encouraged to apply. This role offers hands-on exposure to real-world SAP HCM projects.
What is our requirement? This is a great opportunity to build a career in the SAP HCM domain. Interested candidates looking to grow in SAP HCM are encouraged to apply. This role offers hands-on exposure to real-world SAP HCM projects.
We are seeking a results-driven Team Leader Inside Sales to manage and guide a team of Inside Sales. Representatives (ISR) to achieve sales targets and drive revenue growth. The candidate will be. responsible for supervising daily sales activities, improving team performance, and ensuring consistent. lead conversion through effective coaching, monitoring, and sales strategy execution. Responsibilities :. Lead, manage, and mentor a team of 12-15 Inside Sales Representatives (ISR) to achieve sales goals. Monitor daily calling activities, lead follow-ups, and sales conversions of the team. Drive B2B sales initiatives and support the team in identifying new business opportunities. Assist team members in deal negotiations and closing high-value deals when required. Track team performance and provide regular coaching, feedback, and training to improve productivity. Ensure the team achieves monthly, quarterly, and annual sales targets. Review sales pipelines, follow-ups, and lead management to maximize conversions. Conduct sales meetings, role plays, and performance reviews with the team. Support the team in client presentations, product demonstrations, and communication when necessary. Prepare and maintain sales reports, pipeline updates, and performance analysis. Collaborate with marketing and operations teams to improve lead quality and sales processes. Maintain strong relationships with key clients and assist in resolving escalations. Strong B2B sales and inside sales experience. Proven ability to achieve and exceed sales targets. Experience in team handling and performance management. Strong communication, presentation, and negotiation skills. Ability to coach and motivate sales teams. Good understanding of sales pipeline management and CRM tools. Ability to work in a target-driven and fast-paced environment This is a great opportunity to build a career in the SAP HCM domain. Interested candidates looking to grow in SAP HCM are encouraged to apply. This role offers hands-on exposure to real-world SAP HCM projects.
LOCATION:MUMBAI. TYPE:C2H. EXP:3-7 YEARS. Must-Have Skills. 37 years of SAP HR/HCM experience. Strong hands-on experience in SAP CATS / C2 processes. Good understanding of:. Time Management. Cost Allocation. Project Time Booking. HR Master Data. Experience with integration of SAP HR/HCM with:. CO – Controlling. PS – Project System. PM – Plant Maintenance. Exposure to SAP ECC and/or S/4HANA. Strong problem-solving and analytical skills. Good communication and stakeholder management skills.
1 .SAP ECP / EC Payroll QA Test Analyst. Positions Level Sr. Consultant. Location All USI locations. Experience 7- 10 Years. Shift Time 2 pm 11 pm IST. Work Mode Hybrid. Conversion. Primary Skills Employee central payroll Exp US, integration. testing, Implementation exp of ECP. skill SAP HR Time Management (CATS). Positions 1. Level Sr. Consultant. Location USI Locations. Experienc. e 6-9 Years. Shift Time 2pm to 11pm IST. Work. Mode Hybrid. SAP Cananda Payroll Implementation experience. Positions 1. Level Consultant/ Sr. Consultant. Location USI Location (Hyderabad, Bangalore, Pune, Mumbai,. Kolkata, Chennai, Gurgaon). Total Experience 7+ Years. Relevant Experience 5 + Years. Shift Time 2pm to 11pm. Work Mode Hybrid
1 .SAP ECP / EC Payroll QA Test Analyst. Positions Level Sr. Consultant. Location All USI locations. Experience 7- 10 Years. Shift Time 2 pm 11 pm IST. Work Mode Hybrid. Conversion. Primary Skills Employee central payroll Exp US, integration. testing, Implementation exp of ECP. skill SAP HR Time Management (CATS). Positions 1. Level Sr. Consultant. Location USI Locations. Experienc. e 6-9 Years. Shift Time 2pm to 11pm IST. Work. Mode Hybrid. SAP Cananda Payroll Implementation experience. Positions 1. Level Consultant/ Sr. Consultant. Location USI Location (Hyderabad, Bangalore, Pune, Mumbai,. Kolkata, Chennai, Gurgaon). Total Experience 7+ Years. Relevant Experience 5 + Years. Shift Time 2pm to 11pm. Work Mode Hybrid
1 .SAP ECP / EC Payroll QA Test Analyst. Positions Level Sr. Consultant. Location All USI locations. Experience 7- 10 Years. Shift Time 2 pm 11 pm IST. Work Mode Hybrid. Conversion. Primary Skills Employee central payroll Exp US, integration. testing, Implementation exp of ECP. skill SAP HR Time Management (CATS). Positions 1. Level Sr. Consultant. Location USI Locations. Experienc. e 6-9 Years. Shift Time 2pm to 11pm IST. Work. Mode Hybrid. SAP Cananda Payroll Implementation experience. Positions 1. Level Consultant/ Sr. Consultant. Location USI Location (Hyderabad, Bangalore, Pune, Mumbai,. Kolkata, Chennai, Gurgaon). Total Experience 7+ Years. Relevant Experience 5 + Years. Shift Time 2pm to 11pm. Work Mode Hybrid
HR Analytics Exec: Run Databricks pipelines & validate data. Build Tableau dashboards with filters & calculated fields. Extract SAP HCM data. Use Claude AI for survey verbatims & text tasks. Prepare Excel MIS reports for CHRO.Req: SQL, Excel, HR data
Project Role : Custom Software Engineer. Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : SAP HCM Payroll. Good to have skills : NA. Minimum 7.5 year(s) of experience is required
SAP HR/HCM Consultant. Experience: 3-7 Years. Location: Mumbai (Hybrid)
