Job Title: CRM Marketing Manager Company: Legends Employer of Record Job Category: Salesforce Roles & Responsibilities: Job Title: CRM Marketing Manager Reporting to: Head of Marketing This role sits within the operating arm of a global investment group. The Ops team and this role works across a portfolio of high\-growth businesses operating across finance and workforce solutions. The Role: We are seeking an experienced CRM Marketing Manager to manage the team responsible for the CRM and software systems that power our group. In this role, you will own the end\-to\-end administration, optimisation, and strategy of our CRM systems and the outreach to the companies within the CRM system. You won't just organise systems and execute workflows, you will drive sales and system efficiency, supporting the sales leaders with lead\-routing intelligence, and ensuring data integrity across our CRM and ATS systems. The ideal candidate blends technical skills with holistic systems\-thinking to drive sales efficiency, reporting and performance. Key Responsibilities: 1\. CRM Strategy \& Pipeline Management * End\-to\-End: Implement and continuously refine custom pipelines, automated workflows, and Smart Views aligned with sales process and business growth goals. We use Close CRM and RecruiterFlow. * In\-Funnel Lead Motion \& Status Triggers: Work with Sales Leadership to build automated status\-driven workflows to move leads through the pipeline and trigger precise actions based on prospect activity and pipeline stage based on stage in the sales funnel. Collaborate directly with Marketing to ensure leads in active statuses receive timely, automated communications like newsletters and core business updates, ensuring no prospect goes unengaged or sits idle. * Leadflow \& Re\-engagement Automation: Work with sales leadership and marketing to implement intelligent lead routing and automated re\-engagement triggers for stale records to maintain high touchpoints across all funnel stages.. * System Health \& Governance: Establish clear data entry guidelines, deduplication protocols, and user permissions to maintain pristine database hygiene across all our systems. * Data Enrichment \& Completeness: Enforce strict data hygiene standards to ensure all records are fully enriched, verifying that custom fields, contact details, lead sources, introducers, tasks, active deals, and sales team assignments are 100% accurate and up\-to\-date across every system. * Reporting \& Revenue Intelligence: Build executive dashboards and pipeline performance reports tracking KPIs such as CAC, conversion rates, pipeline velocity, and marketing and sales team performance during various stages of the sales cycle. * Compliance \& Auditing: Conduct regular system audits to ensure data security, GDPR and POPI readiness, and compliance across communication channels. 3\. Change Management \& Enablement * Team Training \& Documentation: Drive maximum CRM/ATS adoption across the Sales and Customer Success teams. Implement robust training schedules for teams based on the standard operating procedures (SOPs) and run hands\-on training sessions to new starters and refresher training sessions when required. * Cross\-Functional Collaboration: Partner closely with leadership to translate business requirements into efficient technical infrastructure and policing of usage. * Onboarding and Offboarding: Establish seamless onboarding and offboarding procedures for CRM and ATS system to keep system seats organized and secure. * Cloud telephony \& Business Whatsapp Management: Administer and optimise enterprise telephony and messaging platforms (3CX and Business Whatsapp) to ensure our systems and the optimum communication tools are operationally efficient. * Google Workspace: Design, structure, and maintain the corporate Google Workspace setup. Ensure appropriate hierachies, access permissions, and document retention policies are in place. * Recruitment Platform \& Job Board Administration: Oversee user access, seat licensing, account setup, and operational management for candidate sourcing tools and job boards that sync with our CRM systems (e.g., LinkedIn Recruiter , Pnet , Careers24 ), ensuring data security and cost\-efficient license utilisation. * Slack: Ensure that Slack is setup and administered appropriately across the group to work as as the central internal communication hub internally and working alongside our customer success teams, to create workflows that allow our customers and staff to have seamlessly integrated communications. * CRM Expertise: 5\+ years of hands\-on experience as an CRM administrator or architect. Ideally this is with Close CRM, but equivalent experience with HubSpot/Salesforce/similar will also be ok. * Automation Mastery: Advanced proficiency with automation tools (Zapier etc) to build resilient, multi\-step system workflows across disparate business platforms. * Systems Administration: Proven track record managing Google Workspace and Slack. * Team Leadership \& Enablement: Proven capability (or strong aptitude) for managing, mentoring, and upskilling team members, having high\-performance standards, driving user adoption, and designing training frameworks across sales, recruitment, and operations teams. * Passion for Data \& Administration: A genuine passion for database governance, systems architecture, and administrative rigor, taking pride in maintaining pristine data hygiene, seamless custom field setups, and frictionless operational workflows. * Impeccable Attention to Detail: Meticulous standards for data cleanliness, process logic, system documentation, and user access security. * Proactive Problem\-Solving Mindset: Self\-starter mentality with the ability to independently spot operational bottlenecks across business departments and engineer elegant, scalable technical solutions. Work Location: City of Cape Town, Western Cape, South Africa Availability: Full time
Job Title: SATIC: Solution Architect (Senior Associate) Company: PwC South Africa Job Category: Salesforce Roles & Responsibilities: The Software Deployment Services (SDS) team delivers business application implementation, configuration, and optimisation across a range of enterprise platforms. We are seeking experienced systems professionals who can take ownership of defined areas of delivery, work directly with clients, and translate business requirements into practical technology solutions. The role offers the opportunity to work across multiple technologies, industries, and client environments rather than specialising in a single product. Candidates may bring experience in ERP, CRM, finance, property management or other business systems, with particular interest in Salesforce and Microsoft Dynamics Business Central welcomed. Senior Associates will lead key activities across the implementation lifecycle, support junior colleagues and contribute to improving the team’s delivery methods and reusable assets. They will also embrace AI\-enabled tools, automation and emerging technologies to improve delivery quality, efficiency and client outcomes. * 3 to 5 years’ experience in technology consulting, business applications, systems implementation, ERP, CRM, finance systems, property systems or a related field. * Experience contributing to at least one end\-to\-end implementation, upgrade, transformation or optimisation project. * Experience leading defined project activities or workstreams with appropriate oversight. * Experience gathering, analysing and documenting business and process requirements. * Experience translating requirements into system configurations, functional specifications or process improvements. * Experience configuring or administering at least one enterprise business application. · Experience planning and supporting testing, defect resolution, user training, adoption and go\-live activities. * Experience working directly with client and internal stakeholders. * Experience producing clear project, process and system documentation. * Exposure to Salesforce, Microsoft Dynamics Business Central, Sage Intacct, Certinia, Prophix, FloQast, Re\-Leased, Xelix or similar enterprise applications is advantageous. * Exposure to data migration, integrations or reporting is desirable. Responsibilities of role: * Deliver business application implementation, optimisation and transformation projects across a range of enterprise platforms. * Gather and analyse business requirements, translating them into effective system solutions and process improvements. * Lead or support workshops, testing, training, data migration and go\-live activities. * Build strong client relationships and provide high\-quality delivery throughout the project lifecycle. * Manage risks, issues and dependencies within assigned workstreams. * Support, coach and share knowledge with junior team members. * Contribute to continuous improvement, innovation and the adoption of AI\-enabled tools and automation. * Strong business analysis, requirements gathering and process\-mapping capabilities. * Practical system configuration and functional solution design skills. * Understanding of implementation lifecycles and delivery methods. * Knowledge of business processes across finance, operations, customer management, professional services or property management. * Experience with data migration, integrations, reporting or workflow automation. * Strong analytical and structured problem\-solving skills. * Confident written and verbal communication skills. * Ability to facilitate workshops and explain technical concepts clearly to different audiences. * Strong stakeholder engagement and relationship\-management skills. * Ability to organise and prioritise work across multiple activities. * Ability to learn new platforms, technologies and business processes quickly. * Interest in AI, automation and technology\-enabled transformation. * Experience supporting or coaching junior team members. Role related attributes: * Takes ownership of deliverables and consistently produces high\-quality work. * Demonstrates exceptional attention to detail and a commitment to accuracy. * Builds strong relationships with clients and stakeholders, communicating effectively at all levels. * Demonstrates strong analytical thinking and a structured approach to problem\-solving. * Embraces innovation, continuous learning and the use of emerging technologies, including AI and automation. Work Location: Johannesburg Metropolitan Area Availability: Full time
Job Title: New Business Sales Consultant Company: Optix Job Category: Salesforce Roles & Responsibilities: This is a hunting role. The Sales Consultant is expected to prospect, build and convert leads into qualified pipeline in their territory, and to sell Optix safety and telematics solutions by communicating the operational and financial outcomes they deliver rather than discounting. Leads and opportunities in the territory are expected to be managed with disciplined CRM and forecasting habits. Every client conversation is anchored in Optix's purpose: to get everyone safely home. Definition of New Business: New Business means winning new logos: organisations that are not currently Optix customers. The Sales Consultant owns the client until the initial installation is complete and the account has been formally handed over to the CSM team. From that point, the CSM team (or the KAM team for key accounts) owns all further sales into that client, including additional vehicles, renewals, upgrades and products the client has not yet bought. The Sales Consultant does not sell into existing customers unless approved by the Line Manager. * Minimum 3 years' B2B sales experience in a new business (hunting) role, with a proven record of meeting or exceeding sales targets. * Experience in solution or consultative selling, with multi\-stakeholder buying decisions and sales cycles of several months. * Experience managing an individual sales pipeline and forecast in a CRM system, Salesforce experience would be advantageous. * Experience in selling recurring revenue, subscription or service\-based solutions is advantageous. * Experience in fleet management, vehicle tracking, telematics, logistics, transport or B2B technology is highly advantageous. * Established business network within the commercial fleet industry in the assigned territories is advantageous. * Sales Expertise: Strong prospecting and business development skills with a proven ability to close deals. * Communication: Confident presenter, persuasive negotiator and effective relationship builder at all levels of a client organisation. * Commercial Acumen: Able to understand a client's business, build a value\-based case for the solution and protect margin. * CRM and Pipeline Discipline: Consistent use of the CRM to manage pipeline, activity and forecast. * Self\-Management: Plans and manages own time and territory with minimal supervision. * Drive and Resilience: Results\-driven, resilient under pressure and able to manage multiple opportunities at once. * Professional: Professional in dress, conduct and communication, representing Optix Africa and its values with internal and external stakeholders. ### Duties \& Responsibilities DUTIES AND RESPONSIBILITIES Performance is reviewed monthly with the Line Manager and formally each quarter, using KPI data from Salesforce. * Prospect for new business through cold outreach, referrals, networking and sales tools such as LinkedIn Sales Navigator, and qualify marketing leads assigned by the Sales Operations Administrator. * Work a named target account list agreed with the Line Manager, and meet the agreed weekly activity standard for calls, meetings and new opportunities. * Build a qualified pipeline of at least 3x target (Rand value and SIS units) and close new business against monthly, quarterly and annual targets. Manage the full sales cycle * Qualify opportunities using the Optix BRIGHT\-T methodology and run discovery on the client’s fleet, risks and operational needs. * Use the Optix commercial modelling tool for early indicative pricing, and deliver tailored proposals, presentations and demos. * Negotiate and close within Optix pricing and margin guidelines, escalating anything outside them to the Line Manager. * Involve the Solution Excellence team in complex deals or non\-standard installations, and executive sponsorship where it helps win new logos. Manage trials and proofs of concept Maintain CRM, pipeline and forecast discipline * Keep Salesforce as the single, up\-to\-date record of all activity, stakeholders, stages, deal values, next steps and close dates. * Move opportunities through the Sales Playbook stage gates with supporting evidence, and assign each a forecast category (Forecast, Stretch or Upside). From Evaluation stage onwards every opportunity must carry an amount, or it cannot sit in Forecast. * Submit an accurate forecast on the 1st working day of each month, and attend weekly sales meetings and deal reviews prepared. * Build Optix’s profile through client visits, events, trade shows and business networks. * Share competitor activity, pricing, market trends and client product feedback with the Line Manager and team. SUCCESS MEASURES / KPIs * New business revenue: closed revenue against monthly, quarterly and annual target. * Pipeline coverage: at least 3x target in Rand value and SIS units. * New opportunities: agreed number of new qualified opportunities per month. * Qualified deals: every lead qualified with BANT, and BRIGHT\-T applied after Evaluation stage before quoting. * Activity standards: weekly calls, meetings and new opportunities logged in CRM, as agreed with the Line Manager. * Win rate and sales cycle: percentage of opportunities won and average days to closed won. * Forecast accuracy: minimum 50% of quarterly forecast, working towards 80%\+ within 12 months. * Salesforce hygiene: forecast category on every opportunity, no overdue close dates, current activity notes. * Trial\-to\-contract conversion: 75% of trials converted to signed contracts. Work Location: Pretoria, GP, South Africa Availability: Full time
Job Title: Named Account Executive Enterprise (Cape Town) Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c\-suite decision makers within their patch, and become natural at helping customers realise value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Responsibilities * Work in lockstep with the lead Account Managers in Cape Town to develop key customer stakeholder relationships and drive customer satisfaction. * Develop and drive the overall long\-term strategy for the accounts, aligned with customer business objectives. * Lead the end\-to\-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. * Evangelise the benefits of the Salesforce Customer 360 proposition. * Drive growth across our customers and prospects in Retail and Financial Services verticals. * Work closely with internal and external stakeholders to manage complex deal cycles. * Provide a level of deep technical knowledge of the Salesforce Customer 360, and how it fits within the customer landscape. * Build and execute a whitespace penetration plans. Work Location: South Africa Availability: Full time
Job Title: Sales Manager Company: Accredited Resource Consulting Services (Pty) Ltd Job Category: Salesforce Roles & Responsibilities: Our esteemed client in Midrand is looking for a Sales Manager – Export to grow revenue and the customer base across eight diverse markets in East Africa and the Indian Ocean Islands by building a disciplined, high\-performing technical sales team. They are looking for an experienced and technically competent leader who can inspire, motivate and coach a team of technical sales professionals. They will lead the adoption of the revised sales operating model in the territory: a generalist sales approach where every salesperson can spot opportunities across the full portfolio and knows when to bring in specialist support. * An Honours or Master's degree in Chemistry, Biochemistry, Analytical Science or a related scientific discipline (essential). * A tertiary qualification in Business Management, Marketing or Sales (preferred), to support the strategic and financial aspects of the role. * Typically 5–10 years in technical sales of analytical instrumentation, with a proven track record in high\-end technologies such as chromatography (LC/GC), mass spectrometry and spectroscopy. * At least 3–5 years in a formal management role leading a sales team, with a proven track record of developing people and achieving team targets. * A proven track record of achieving sales goals and delivering customer service excellence. * Direct experience in sales forecasting, budgeting and territory business plans that meet or exceed multi\-million quotas. * Experience implementing and managing key performance metrics for the sales process. * Experience managing high\-value Tier\-1 accounts and navigating complex B2B and institutional tender processes. Experience with donor\- or development\-funded projects is advantageous. * Prior experience working with or for a major principal such as Agilent Technologies, particularly in managing discount requests and technical liaison (a significant advantage). * Experience selling across multiple African markets, ideally East Africa and/or the Indian Ocean Islands. * A solid working understanding of all products sold, distributed and serviced, including chromatography, mass spectrometry and spectroscopy, or the proven ability to build this quickly. * Strong funnel management skills and advanced CRM skills in Salesforce (essential), plus advanced. Fluency in English (essential). Working French (strongly advantageous, given Madagascar, Réunion, Mauritius, Seychelles, Rwanda and Burundi). Kiswahili (advantageous). * A valid driver's licence and passport, with the ability to travel freely across the territory. MS Office skills, especially Excel for data analysis. * Strong commercial acumen: budgeting, forecasting, pricing and margin management. * Clear, confident reporting to executive level. Work Location: Gauteng, South Africa Availability: Full time
Job Title: Team Lead, Enterprise Sales Company: Nutanix Job Category: Salesforce Roles & Responsibilities: Nutanix is seeking a results\-driven Team Lead, Sales to drive growth across our Southern African commercial business. This is a high\-impact player\-coach role combining regional sales leadership with direct ownership of strategic enterprise and commercial accounts. You will lead and develop a team of three Account Executives while owning the overall regional quota and managing two to three strategic accounts personally. You will be responsible for expanding Nutanix’s market presence across 14 countries, strengthening customer and partner relationships, and delivering sustained multi\-year revenue growth. You will work closely with regional leadership, Channel Partners, alliances, ISVs, Marketing, Sales Operations, Systems Engineering, and Product Development. The team values strategic execution, open communication, mentorship, continuous learning, and a no\-blame culture focused on solving problems and delivering customer value. Your Role * Lead, mentor, and manage a team of Account Executives, establishing clear objectives, performance metrics, and success plans. * Own the overall quota and revenue performance for the assigned 14\-country region. * Personally manage and grow key strategic enterprise or commercial accounts. * Drive net\-new business and expansion opportunities through target\-account selling, solution selling, and consultative sales techniques. * Develop new accounts and penetrate additional divisions, business units, and organizations within assigned accounts. * Build and maintain strong executive\-level relationships with customers, partners, and key stakeholders. * Develop and execute regional account plans, territory strategies, and pipeline\-generation programs. * Recruit, hire, onboard, and develop high\-performing sales talent as the regional business grows. * Sell Nutanix products and solutions through Channel Partners while leveraging alliances, ISVs, and direct customer engagement. * Collaborate with Systems Engineering and cross\-functional teams to align technical solutions with customer business objectives. * Articulate the Nutanix value proposition, product capabilities, positioning, and competitive differentiation. * Maintain accurate forecasting, pipeline management, and account activity in Salesforce (SFDC). * Represent Nutanix at customer, partner, and industry events across the region. * Travel regularly across the territory to support the team, engage strategic partners, and manage key customer relationships. The role requires approximately 30–40% travel across the 14\-country territory to support direct reports, engage with strategic partners, and manage key customer relationships effectively in the field. Work Location: Johannesburg, GP, South Africa Availability: Full time
Job Title: Paid Media Manager Company: Aramex International L. L. C. Job Category: Salesforce Roles & Responsibilities: Responsible for planning, executing, and optimizing paid media campaigns across various digital channels to drive brand awareness, engagement, and conversions. This role involves managing budgets, analyzing performance metrics, and ensuring the effective use of media spend. Paid Media Manager works closely with cross\-functional teams to align paid media strategies with overall marketing goals and business objectives. This position requires a combination of strategic thinking, analytical skills, and hands\-on experience in digital advertising. Job Description ------------------- As a Paid Media Manager, you will work with our team of experts in digital strategy, design, creative ideation and development. You will be fully responsible for the planning \& execution of paid media campaigns for Aramex across Meta, LinkedIn, Google Search and Display. Additionally, you’ll provide support across a range of B2B and B2C digital marketing deliverables, including paid social media planning, campaign set\-up, campaign monitoring, optimization, analysis and reporting. * Manage the marketing deliverable cycle including initial planning, creative briefing, implementation, monitoring, optimization, analysis and reporting * Lead and support junior team members on the implementation of paid marketing strategies to drive awareness, leads and revenue growth * Generate weekly, monthly and quarterly performance reports and dashboards, and recognize and troubleshoot data anomalies * Measure and optimize our paid marketing using vendor\-specific reports, Google Analytics and PowerBI dashboards * Research and test partnerships with new vendors to expand our reach and/or lower cost\-per\-acquisition * Collaborate with the content team to craft landing pages and lead\-gen forms to distribute through relevant paid programs * Stay up\-to\-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying * Monitor market intelligence and keep track on competitor movement and market situation You’ll enjoy and succeed in this role if you have…. Leadership Skills Communication Skills Analytical Skills Problem Solving Time Management Attention To Details Customer Centric Team Collaboration Negotiation Skills Work Location: Cape Town, WC, South Africa Availability: Full time
Job Title: Online & Store Sales Co-ordinator : SME Company: CORE Job Category: Salesforce Roles & Responsibilities: Drive revenue growth and base activation for iStore Business SME by converting, engaging and retaining SME customers generated through the iStore online business channel, and act as the co\-ordination link between the SME business team and iStore retail stores. Action new business account registrations end\-to\-end, execute targeted campaigns to activate dormant registered accounts, and build lasting relationships with online\-originated SME customers by telephone and digital channels. In addition, co\-ordinate the delivery of business programmes into nominated stores – distributing weekly programme updates and qualified leads (including Trade Up leads for Mac, iPad and iPhone), supporting stores with business account activations and business queries, tracking store training progress on business programmes, and co\-ordinating in\-store business sessions and events together with Marketing. Serve as the primary operational contact for the online SME base and the first\-line business support contact for stores, ensuring no online\-generated lead, registration or store\-referred business opportunity goes unconverted. Key Competencies:* Customer Focus – Prioritises the SME customer's experience from first contact through to activation and ongoing account support, whether the customer originates online or in store. * Passion – Brings energy and enthusiasm to high\-volume outbound calling, campaign execution and in\-store business events. * Innovation – Looks for smarter ways to convert dormant registrations, streamline the registration process and improve how leads and programme updates reach stores. * Get Things Done – Highly organised and self\-driven; delivers consistently against call, registration, revenue and store co\-ordination commitments without close supervision. * Teamwork – Works closely with store managers and store teams, the RAM team, Business Finance \& Admin Support and Marketing to deliver a seamless customer journey across channels. * Embrace Differences – Adapts communication style across a diverse SME customer base and a geographically spread store network. * Integrity – Handles customer, store and business account data responsibly and in line with POPIA and internal compliance requirements. * Registration \& Process Discipline – Maintains meticulous accuracy in registration processing, MDM / Infosec / BUH checks, lead logging and CRM record\-keeping; treats administrative compliance as a core performance standard. * Outbound Sales Discipline – Manages high call and lead volumes while maintaining service quality and consultative, value\-based selling standards. * Co\-ordination \& Follow\-through – Plans ahead, tracks multiple stores, leads and events simultaneously, closes the loop on every hand\-off and keeps stakeholders informed of status. * Communication \& Stakeholder Management – Clear and professional communicator across phone, email, written reporting and store briefings; co\-ordinates effectively with store teams, RAM, Marketing and internal stakeholders. Customer Relationship Management* Ensure regular communication and meetings with existing SMB base \& potential SMB customers. * Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty. Reporting \& Analytics* Maintain a training tracker for business programmes by store and by staff member (e.g. business account registration, Trade Up, business bundles, ABM / device enrolment, financing). * Assist to schedule and co\-ordinate business programme training sessions for stores together with the relevant trainer / SME team member. * Track completion against the training plan, identify gaps in store coverage and flag them to the Head of SME and store management. * Report monthly on training progress and store readiness to execute business programmes. Work Location: Sandton, GP, South Africa Availability: Full time
Job Title: Senior Data Engineer Company: VML/WPP Enterprise Solutions Job Category: Salesforce Roles & Responsibilities: WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40\+ markets. WPP Enterprise Solutions works alongside best\-in\-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. Our global team of 4,000\+ data specialists serves more than 150 markets across the globe. We operate with unwavering integrity, a profound respect for data privacy, and complete transparency. We champion new ideas and diverse perspectives, fostering a culture of creative bravery, open listening, positivity, and collective strength in all that we do. We are constantly evolving, empowering our clients to stay ahead in a rapidly accelerating digital landscape. Please note that UK working hours will be required for this role. The Role The Senior Data Engineer, Marketing \& Analytics, is a technical leader and architect responsible for designing, building, and owning robust data pipelines and infrastructure that power VML's digital and media reporting and product analytics for our tier\-one clients. This role focuses on defining data strategy, ensuring high\-quality, reliable, and accessible data for complex analysis, advanced reporting, and critical analytical initiatives, including feeding platforms like Amplitude. You will be instrumental in laying the data foundation that fuels AI/ML applications and provides strategic insights. You will leverage and evolve a modern data stack including Google Cloud Platform (GCP), Matillion for advanced ETL/ELT orchestration, Snowflake as our cloud data warehouse, and Rudderstack for customer data ingestion and event streaming. Your work will directly empower our analytics and data science teams to derive critical insights, fuel AI/ML applications, and provide robust data to product analytics platforms like Amplitude. This role demands end\-to\-end ownership, strategic technical guidance, and the ability to mentor junior engineers, alongside a deep understanding of data engineering principles, meticulous attention to data quality, and a collaborative spirit to drive data initiatives across cross\-functional and client teams. Responsibilities: As a Senior Data Engineer within the VML EMEA Enablement Team, your duties will include, but will not be limited to, the following: * Data Architecture \& Strategy: Lead the design and architecture of scalable, resilient, and performant data pipelines and data infrastructure solutions on GCP and Snowflake. Contribute to defining the data engineering roadmap, evaluating new technologies, and establishing best practices. * Advanced Data Pipeline Development: Lead the development and implementation of complex and high\-volume ETL/ELT pipelines using Matillion and advanced GCP services (e.g., Dataflow, Dataproc, Pub/Sub, Cloud Functions, BigQuery, Composer/Airflow) to ingest, transform, and load digital and media data into Snowflake. Drive automation and optimization of these pipelines for efficiency and reliability. * Complex Data Ingestion \& Integration: Architect and manage sophisticated data streams from diverse sources, including customer data platforms like Rudderstack, numerous APIs (e.g., ad platforms, analytics tools), and other raw data feeds. Ensure seamless and high\-fidelity data integration from advanced omnichannel tagging and data collection systems into downstream systems like Amplitude. * Data Transformation \& Modeling Mastery: Define, design, and implement advanced SQL transformations and complex data models within Snowflake (e.g., dimensional modeling, data vault, wide table designs) to clean, enrich, and prepare data for optimal performance and usability by reporting tools (e.g., Tableau, Amplitude) and sophisticated analytical/AI applications. * Infrastructure Management \& Optimisation: Oversee, optimise, and secure the performance, reliability, scalability, and cost\-efficiency of our data infrastructure components across GCP and Snowflake. Implement robust monitoring, alerting, and incident response solutions. * Data Quality, Governance \& Security Leadership: Establish and enforce robust data quality frameworks, validation rules, and automated monitoring solutions for all data pipelines, ensuring accuracy, completeness, and timeliness of data delivered to various platforms, including Amplitude. Drive compliance with data privacy regulations (GDPR, CCPA) and security best practices within the data architecture. * Strategic Reporting \& Visualisation Support: Partner closely with analytics specialists, data scientists, and data visualisation experts (e.g., those using Tableau and Amplitude) to define data requirements, optimize data models for query performance, and ensure the delivery of strategic insights. * Mentorship \& Technical Guidance: Provide technical leadership, guidance, and mentorship to junior data engineers, fostering a culture of continuous learning, knowledge sharing, and engineering excellence. Conduct thorough code reviews and ensure adherence to best practices. * Collaboration \& Innovation: Act as a subject matter expert and partner with data analysts, data scientists, product managers (who extensively use Amplitude), solution architects, and client teams to translate complex business requirements into robust technical data solutions. Proactively research, evaluate, and advocate for emerging data engineering technologies, AI/ML data preparation techniques, and industry best practices. * Automation \& CI/CD: Drive automation of data management tasks, monitoring, and implement Continuous Integration/Continuous Deployment (CI/CD) practices for data pipelines and infrastructure. * Minimum 7 years' engineering and development experience * Strong Client\-facing skills – responsive, results\-driven, dedicated to customer support, and adept at consulting on complex technical and strategic data challenges. * Strong attention to detail, excellent organisation skills, and ability to work independently and manage multiple projects/responsibilities and small teams in a fast\-paced environment. * Exposure to enterprise\-level clients and understanding of complex web/app ecosystems, privacy regulations (GDPR, CCPA), and best practices for data governance. * In\-depth knowledge and understanding of various client websites, mobile apps, their business models, and online marketing/product strategy. Technical \& Development Expertise: * Cloud Platforms: Deep expertise with Google Cloud Platform (GCP), particularly BigQuery, Cloud Storage, Cloud Functions, Pub/Sub, Dataflow/Dataproc, and orchestration tools like Cloud Composer (Apache Airflow). * Data Warehousing: Mastery in Snowflake including advanced data loading strategies, complex SQL querying, extensive performance tuning, and designing intricate schema architectures (star schema, snowflake schema, data vault). * ETL/ELT Tools: Expert\-level, hands\-on experience designing, developing, and managing complex and high\-volume data pipelines with Matillion (or similar enterprise\-grade ETL tools like Fivetran, Stitch, Talend, Informatica). * Customer Data Platforms (CDPs): Extensive experience with Rudderstack (or Segment) for event collection, transformation, data routing, and destination management, understanding its role in the modern data stack. * Product Analytics Platforms: Proven experience integrating data with, and optimizing data for, Amplitude (or similar leading product analytics tools like Mixpanel, Pendo). In\-depth understanding of Amplitude's event taxonomy and user properties. * Programming \& Scripting: Advanced proficiency in SQL for complex data manipulation, optimization, and transformation. Strong proficiency in Python for scripting, automation, API integrations, and potentially data processing frameworks. * BI \& Reporting: Demonstrated experience working closely with BI developers and analysts using tools like Tableau (or Looker Studio, Power BI), understanding their data needs and optimising data models for reporting performance. * Data Collection \& Integration: Expertise in integrating data from a wide variety of sources, including numerous APIs, SFTP, streaming data, and a deep understanding of event\-driven data architectures, especially from advanced omnichannel tagging and data collection systems. * Data Modeling: Extensive practical experience with various data modeling techniques for analytical databases and data warehouses, including dimensional modeling, data vault, and normalised/denormalised approaches. * Version Control \& DevOps: Strong proficiency with Git and experience implementing CI/CD pipelines for data engineering workflows. * Beneficial: Experience with streaming data technologies (e.g., Kafka, Pub/Sub, Dataflow streaming), experience with containerization (Docker, Kubernetes), or knowledge of other cloud platforms (AWS, Azure). * Marketing \& Product Data: Strong understanding of digital marketing data (e.g., ad impressions, clicks, conversions), media reporting metrics, product usage data (e.g., events, user flows as seen in Amplitude), and customer journey data. * Data Governance: Familiarity with data privacy regulations (GDPR, CCPA) and best practices for data security and compliance. * Analytics Ecosystem: Understanding of how data engineering supports analytics, reporting, and machine learning initiatives across various platforms including Amplitude. Leadership \& Interpersonal Skills: * Client Engagement: Demonstrated experience as a senior consultant, engaging directly with clients to gather requirements, present solutions, and manage expectations. * Communication: Exceptional written and oral communication skills, capable of authoring complex technical specifications, blueprints, and proposals, and confidently leading technical discussions. * Problem\-Solving: Proven ability to work collaboratively as part of a team to solve complex problems in varied, fast\-paced environments. * Project Management Acumen: Experience working effectively within a project management office framework. * Methodologies: Familiarity and experience with best practice development methodologies. * Adaptability: Ability to instill confidence through maturity, expertise, and impeccable communications. WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world\-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. When you click "Submit Application", this will send any information you add below to WPP (VML/WPP Enterprise Solutions). Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Work Location: Cape Town, WC, South Africa Availability: Full time
Job Title: Workforce Planning Analyst Company: Keen Job Category: Salesforce Roles & Responsibilities: About the Role This is a hands\-on individual contributor role, ideal for someone who can independently build staffing models, analyse operational trends and translate client demand into effective workforce plans. You’ll work closely with Operations, Recruiting, Training, HR, Client Success and the Real\-Time Analyst (RTA) to ensure programmes are appropriately staffed and prepared for growth. You’ll also help build WFM processes from the ground up, identifying staffing risks, improving forecast accuracy and providing data\-driven recommendations to support business decisions. This role has no direct people\-management responsibilities and focuses on forward planning rather than live queue monitoring. * + Build weekly and monthly forecasts based on contact volumes, AHT, productivity, seasonality and service\-level requirements. + Develop staffing models and capacity plans to identify workforce requirements, hiring gaps and future operational risks. + Create schedules that balance client coverage, service levels, occupancy and workforce availability. + Calculate shrinkage and account for leave, absenteeism, training, attrition and other capacity constraints. + Translate client growth plans into staffing, recruitment, training and ramp\-up requirements. + Build and maintain workforce dashboards, reports and models using Excel, Google Sheets or similar tools. + Analyse forecast versus actual performance and use insights from the RTA to improve future planning. + Partner with Operations, Recruiting, Training, HR and Client Success to align workforce plans with business needs. + Establish and improve scalable WFM processes, reporting standards and planning methodologies. * Why Join Keen? * Join a collaborative, high\-performing team where your growth is a priority. We invest in our people through ongoing learning, career development, an annual Professional Development Budget, and Birthday Leave. Career Growth: High\-performing team members have opportunities to progress Team Managers, QA, Operations or Support Global Support Environment Work Location: Cape Town, WC, South Africa Availability: Full time
