Job Title: Lead Platform Engineer Company: Epsilon Job Category: Salesforce Roles & Responsibilities: Overview About Business Unit: The Automotive Practice at Epsilon is a rapidly growing team, driving growth for major players in the automotive industry \- from Original Equipment Manufacturers (OEMs) to dealerships across North America. Part of a 1,600\-member multinational team, the practice provides the automotive world’s largest service reminder platform, alongside agency services and digital media solutions. A leader in the automotive space, the team supports over 50% of auto dealerships in North America and maintains relationships with over 280 million customers. Home to innovation and ground breaking technology, our Auto team leads the game in developing outstanding software and solutions for hyper\-personalized digital marketing. Position Summary We are seeking a highly skilled Lead Salesforce Platform Engineer to lead the design, configuration, development, and integration of our Salesforce Sales Cloud platform. This role requires a unique blend of deep Salesforce administration expertise, hands\-on software development skills, and enterprise integration experience. The ideal candidate will serve as the technical owner of the Salesforce platform, partnering with business collaborators and technical teams to deliver scalable solutions, automate business processes, and integrate Salesforce with internal and external systems. This individual must be comfortable working across the full technology stack, including Salesforce configuration, Apex development, APIs, Python\-based integrations, data management, and solution architecture. Responsibilities Salesforce Platform Ownership * Serve as the primary technical lead for Salesforce Sales Cloud. * Design, configure, and maintain Salesforce objects, fields, page layouts, validation rules, security settings, permission sets, reports, and dashboards. * Lead platform governance, release management, and standards. * Ensure scalability, reliability, and long\-term maintainability of the Salesforce environment. Application Development * Develop custom Salesforce solutions using: + Apex + Lightning Web Components (LWC) + SOQL/SOSL + Visualforce (as needed) * Design and implement complex business logic and automation. * Optimize Salesforce performance and fix technical issues. Enterprise Integrations * Design and develop integrations between Salesforce and enterprise platforms. * Develop and maintain REST and SOAP API integrations. * Build and support integrations with platforms such as: + Workfront + AEM + Databricks + ERP systems + Marketing platforms + Data warehouses + Custom applications * Evaluate and implement integration patterns including APIs, middleware, event\-driven architecture, and ETL processes. Python \& Automation Development * Develop Python applications and services that interact with Salesforce and external systems. * Build data synchronization, transformation, and automation processes. * Create reusable integration frameworks and utilities. * Support automation initiatives across sales, marketing, and operational systems. Data Management * Maintain data integrity and governance standards. * Design and support large\-scale data migration efforts. * Develop data quality monitoring and remediation processes. * Support master data management initiatives. Collaboration \& Leadership * Partner with Sales Operations, Marketing, Analytics, Product, and IT teams. * Mentor junior Salesforce administrators and developers. * Establish development standards and guidelines. * Lead technical design and code review sessions. Success Profile The Ideal Candidate Is * A Salesforce expert who can both administer and develop. * Comfortable writing Apex one day and Python the next. * Experienced integrating Salesforce with enterprise platforms. * Able to communicate effectively with both business and technical partners. * Focused on automation, scalability, governance, and operational excellence. * Capable of leading platform strategy while remaining hands\-on with implementation. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400\+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real\-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry\-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. * People centricity: We focus on employee well\-being in an environment where colleagues truly care about each other. * Collaboration: We work together, support one another, and collectively achieve goals. * Growth: There are endless opportunities for growth through learning, development and career advancement. * Innovation: We drive progress through cutting\-edge solutions and forward\-thinking approaches. * Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Work Location: Bengaluru, Karnataka, India Availability: Full time
Job Title: Staff Engineer - Salesforce/ nCino Company: OakNorth Job Category: Salesforce Roles & Responsibilities: At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve. About the Role ------------------ nCino on Salesforce is the platform our lending teams use to originate, approve and manage commercial loans in the UK and US. As Staff Engineer you will be the technical lead for the Salesforce / nCino engineering team in Gurugram. You will own the technical direction of the platform, lead the team's most complex work hands\-on, and be the main engineering contact for Lending, Credit and CRM stakeholders. * Integration modernisation: Lead the move of nCino integrations with our core lending platform off MuleSoft onto direct, well\-tested integrations, and retire the old flows safely. * Platform upgrades: Plan and lead nCino release upgrades across the team, including impact analysis, regression testing and rollout. * Production support: Own production stability for the lending platform. Lead incident response, root\-cause analysis and fixes so loans keep booking without disruption. * Regulatory change: Deliver regulatory changes in nCino, such as Basel 3\.1 requirements, with the audit trail and change control a regulated bank needs. * Integrations: Design and build integrations between nCino and our CRM, customer portal, customer due diligence (KYC) and credit bureau services, including via our data warehouse. * Data privacy and access: Lead data privacy work such as record anonymisation, and standardise access rights and the security model across the org. * Standard features first: Enable standard nCino features (for example product packages) instead of building custom code, and reduce existing customisation where possible. * Test automation and delivery: Work with QA to grow automated test coverage and improve CI/CD for Salesforce deployments. * Documentation and debt: Keep technical documentation current, and tidy up technical debt and deprecated components. * 12\+ years of Salesforce engineering experience, including at least 3 years on nCino (Commercial Banking / Loan Origination) or a similar lending platform built on Salesforce * Deep hands\-on skills in Apex, Lightning Web Components, SOQL/SOSL, Flows and Platform Events, and a clear view of when to use configuration and when to use code * Strong knowledge of the nCino data model and features: relationships, loans, product packages, covenants, collateral and the loan lifecycle * Integration design experience: REST/SOAP APIs, middleware such as MuleSoft, event\-driven patterns, Named Credentials and OAuth, plus error handling and reconciliation between systems * Salesforce security model: profiles, permission sets, sharing rules and field\-level security, and how to design these for least privilege * Salesforce DX, source control (GitHub), automated testing and CI/CD pipelines for Salesforce (e.g. SFDX, Gearset or Copado) * Experience planning and running managed\-package upgrades with minimal disruption to users * Experience working in a regulated environment, such as a bank or financial services firm, with change control, auditability and data protection (GDPR) * Proven technical leadership: setting standards, reviewing code, mentoring engineers, breaking down and estimating work, and making sound trade\-offs * Clear communicator who can work directly with Lending, Credit and Product stakeholders across UK, US and India time zones * Collaborate \- We work in cross\-functional, mission driven, autonomous squads that gel over time. We pair program to work better through shared experience and knowledge. * Focus on outcomes over outputs \- Solving a problem for users that translates to business results is our goal. Measurements focused on that goal help us to understand if we are succeeding. * Practice continuous improvement \- We optimize for feedback now, rather than presume what might be needed in the future and introduce complexity before it will be used. We share learnings in blame\-free formats, so that we do not repeat things that have failed, but still have confidence to innovate. * Seek to understand our users \- We constantly seek understanding from data and conversations to better serve our users' needs. * Test outside\-in, test first \- TDD keeps us confident in moving fast and deploying regularly. We write scenarios first, coupling tests to behavior rather than implementation. * You build it, you run it \- We embrace DevOps culture and end\-to\-end ownership of products and features. Every engineer has the opportunity to lead delivery of features from start to finish. * Embrace difference \- No egos \- people listen to and learn from others at all levels, with strong opinions held loosely. A wide range of voices heard to the benefit of all. Work Location: Haryana, India Availability: Full time
Job Title: Manager Salesforce Technology Company: Gallagher Job Category: Salesforce Roles & Responsibilities: Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications from concept phase to series production used in local, networked, cloudbased or internet related computer programs. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and endusers in the development and enhancement of applications. Plans, designs, and develops software systems from concept phase to production in local networks or cloud based related computer programs. * Codes in relevant languages. * Manages a team of Professionals, more senior level Support staff, larger group of off\-shore/contract resources or some combination of these groups. * May have supervisors reporting to them. Responsibilities typically include:* Setting goals and objectives for team members for achievement of operational results. * Handling problems that are sometimes difficult and moderately complex. * Ensuring compliance policies, and procedures are understood and followed. Preferred:* App development/programming * Database design * System architecture \& integration * Communication and stakeholder management skills * Root cause analysis * Product development management * Product portfolio management. At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.* Competitive compensation * Comprehensive benefits programs designed to support your well\-being * Career development opportunities and ongoing learning * A collaborative, people\-first culture with accessible leadership * The opportunity to do meaningful work with global reach and local impact Work Location: Maharashtra, India Availability: Full time
Job Title: Senior Customer Success Manager, Sales/ Service Cloud Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. * Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. * Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision\-makers within customer organisations that have purchased Signature. * Help your customers achieve their business goals and outcomes on the Salesforce platform by: * Coordinating the completion of the Signature Success catalog of services as required for your customer. * Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. * Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. * Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. * Act as an advocate for customers during the triage and resolution of high\-severity cases to assist with the timely resolution of these issues. * The CSM may be required for occasional travel to customer sites and may need to be available for some after\-hour or weekend coverage, depending on the customer’s need. * Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. * Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. * 4\+ years’ experience in management consulting services, * Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C\-level. * Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. * Ability to explain complex technical concepts in business\-friendly terms to customers, then explain customer needs to internal partners. * Knowledge of software development process and design methodologies. * Experience leading efforts of cross\-functional teams to facilitate the resolution or disposition of customer needs or projects. Note: This role is office\-flexible, and the expectation is to be in office 3 days per week Work Location: London, England, UK Availability: Full time
Job Title: Technical Architect/Senior Technical Architect Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive\-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. ### OVERVIEW OF THE ROLE Salesforce is currently seeking hands\-on Technical Architects to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect leads the technical implementation of complex, enterprise\-grade solutions. They serve as active "Core Platform" practitioners, using their deep Salesforce Core (Sales/Service Cloud \+ Platform) expertise, coding proficiency, and enterprise integration knowledge to build robust architectures across the broader Salesforce product set. Technical Architects are strong technical communicators and builders who are able to paint a clear technical vision and lead the execution from the ground up. They are responsible for ensuring the platform is secure, highly performant, and technically ready for enterprise AI usage. On a day\-to\-day basis, they interact with solution architects, developers, and project managers in agile frameworks to translate business needs into technical reality—effectively designing, testing, and deploying complex code and integration patterns. Technical Architects are stewards of technical excellence. They engage with engineering, product teams, and stakeholders to ensure the technical solutions drive the most effective achievement of value objectives. They also contribute to internal thought leadership by defining coding standards (Apex, LWC, Flows) and environment management best practices. * Partner with and advise Executive Customer stakeholders while aligning underlying technology strategy to business value and ROI. * Design and guide the customer's scalable technical architecture across Sales Cloud, Service Cloud, and the Platform, highlighting the importance of data models, sharing/security architecture, and governance. * Identify and proactively run risk areas, troubleshoot key customer implementation issues, and commit to seeing technical roadblocks through to complete resolution. * Lead and collaborate on the creation of application and technical design documents to keep programs on track and ensure solutions remain extendable and maintainable going forward. * Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management, including leading code reviews. * Work collaboratively and demonstrate strong communication skills, especially when teaching sophisticated technical concepts to both developers and non\-technical business leaders. * Identify and lead internal pivotal initiatives to grow the technical practice; serve as an active contributor to the community’s overall technical knowledge base. * Hands\-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR), as well as coding experience in object\-oriented languages. * Experience defining the technical system architecture landscape, identifying gaps between current and desired end\-states, and designing a comprehensive solution (including multi\-org/landscape strategies and governor limits). * Ability to clearly document technical solutions based on client requirements, mapping business processes into system diagrams, data flows, and technical artifacts. * Knowledge of API patterns (REST/SOAP/Bulk/Platform Events) and experience integrating Salesforce with different business systems (ETL, middleware, legacy CRM). * Strong communication and presentation skills, both written and verbal; able to effectively develop technical materials and articulate a rationale that is appropriate for the audience. * Detailed individual with the ability to rapidly learn and take advantage of new coding concepts, platform capabilities, and AI technologies. * Available to travel regionally and occasionally internationally depending on customer needs. * Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.). Work Location: London, ENG, UK Availability: Full time
Job Title: Migration Delivery Senior Lead - Marketing Cloud Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Note: By applying to this Migration Delivery Lead, your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for the opportunity that best aligns with your background. About the Role ------------------ The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go\-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands\-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future\-state platform — accelerating timelines through automated playbooks and AI\-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field. * Lead end\-to\-end customer migration engagements — owning technical delivery, project health, and successful go\-live outcomes. * Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives. * Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. * Develop and execute focused delivery plans that prioritize high\-impact milestones and hold pod\-level timelines to account. * Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions. * Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines. * Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. * Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements. * Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption. * Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence) , Data 360 (Data Cloud) , Revenue Cloud (CPQ/Billing) , or Tableau . * Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation. * Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases. * Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability. Work Location: London, ENG, UK Availability: Full time
Job Title: Senior Solution Architect Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI\+ Data \+CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. DEPARTMENT DESCRIPTION -------------------------- Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive\-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. OVERVIEW OF THE ROLE Salesforce is currently seeking multiple Solution Architects to join our Professional Services team within the Customer Success Group (CSG). The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands\-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co\-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C\-suite. On a day\-to\-day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud\-specific practices teams. They will supply both internally in their community and externally in the marketplace. * Serve as a trusted advisor to the client. * Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. * Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value. * Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization. * Identify and proactively run risk areas and commit to seeing an issue through to complete resolution. * Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third\-party partners. * Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. * Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform. * Experience defining the system architecture landscape, identifying gaps between current and desired end\-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes. * Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs. * Experience in detailing business processes and wire\-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs. * Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members. * Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. * Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience. * Resourceful and entrepreneurial thinker who can work through and solve problems. * Available to travel regionally and occasionally internationally depending on customer needs. * Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Work Location: London, ENG, UK Availability: Full time
Job Title: Public Sector Named Account Executive - Transport Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a highly motivated and experienced Account Executive (AE) to join our growing team and play a pivotal role in driving the success of Salesforce across the Public Sector Transport vertical. As an Account Executive, you will be responsible for identifying, developing, and closing deals with new and existing customers, helping them achieve their digital transformation goals. This role requires someone with a deep understanding of the UK Transport ecosystem, and both the challenges and opportunities that exist. The successful candidate will be able to work across the wider team to share insights and work on joint propositions as required. Responsibilities * Identify and qualify new leads for all Salesforce products and services * Develop and nurture relationships with senior customer stakeholders including understanding their business objectives and digital transformation challenges * Position Salesforce’s solutions as the best way to address customers’ outstanding needs and drive business growth * Build compelling presentations and proposals that optimally communicate the value proposition of Salesforce’s Digital solutions * Leading a virtual internal team to build a road map and strategic plan for each account, bringing them into the sales process whenever possible * Be able to manage the entire end\-to\-end sales cycle and utilise MEDDIC methodology to assist with qualifying opportunities at every stage * Negotiate and close deals, securing new business and growing customer relationships * Lead a pipeline of opportunities, supervising progress and providing accurate forecasting * Provide ongoing customer support, ensuring customer success and improving the value they derive from Salesforce’s solutions * Stay up\-to\-date on the latest trends and technologies to effectively advise customers and deliver innovative solutions * Understand the Partner ecosystem that is relevant to this vertical and your customers. These partners will need to align with your objectives and Point of View in order to deliver customer value. Work Location: London, England, UK Availability: Full time
Job Title: Salesforce Functional Consultant Company: NTT DATA Job Category: Salesforce Roles & Responsibilities: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30\+ billion business and technology services, AI and digital infrastructure leader, we co\-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R\&D. Make this the place where you belong, learn, and build your network. Make this the place where you* grow. * Lead end\-to\-end Salesforce initiatives — from business analysis and requirements gathering to solution design, testing, and implementation. * Collaborate with cross\-functional teams including business users, developers, solution architects, and project managers to deliver scalable and high\-quality Salesforce solutions. * Translate business needs into clear, actionable technical requirements, ensuring alignment between business goals and technical outcomes. * Conduct stakeholder workshops, discovery sessions, and gap analysis to identify opportunities for CRM improvements and automation. * Serve as the primary liaison between business and technical teams, ensuring effective communication and collaboration throughout the project lifecycle. * Partner with the Salesforce technical team to validate solutions, manage change requests, and ensure adherence to best practices. * Develop use cases, process flows, and functional documentation that guide system configuration and future enhancements. * Champion Salesforce platform adoption through training, user support, and continuous process optimization. * Stay up to date with Salesforce releases, emerging technologies, and industry trends to propose innovative solutions that drive business value. * 5\+ years of experience as a Salesforce Business Analyst, with proven experience on large, complex Salesforce implementations. * Thorough experience in writing acceptance criteria related to functional and non\-functional requirements, business processes, features, user stories and business rules. * Deep understanding of Salesforce Sales Cloud, Service Cloud, and other key Salesforce modules. * Strong grasp of CRM business processes (sales, service, marketing, customer engagement). * Excellent requirements gathering, documentation, and stakeholder management skills. * Ability to analise complex business problems and recommend effective Salesforce\-based solutions. * Experience working in Agile environments and familiarity with tools such as Jira, Confluence, or similar. * Salesforce certifications (e.g., Salesforce Certified Administrator, Business Analyst, or Sales/Service Cloud Consultant) preferred. * Exceptional communication, facilitation, and presentation skills. * Experience working with global teams or enterprise\-level clients. * Understanding of data migration, integration, and analytics within the Salesforce ecosystem. * Proven ability to lead workshops and influence decision\-making at senior levels. * A passion for continuous improvement and delivering measurable business outcomes. We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. As part of our continuous growth, we are seeking a Senior Salesforce Business Analyst to join our dynamic team. This role is instrumental in leading strategic CRM initiatives, bridging the gap between technical and business stakeholders, and driving clarity, efficiency, and innovation across the Salesforce ecosystem. You will play a pivotal role in shaping and optimising Salesforce solutions that enhance user experience, improve productivity, and accelerate business growth. Work Location: London, ENG, UK Availability: Full time
Job Title: Migration Delivery Lead - Marketing Cloud Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go\-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands\-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future\-state platform — accelerating timelines through automated playbooks and AI\-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field. * Lead end\-to\-end customer migration engagements — owning technical delivery, project health, and successful go\-live outcomes. * Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives. * Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. * Develop and execute focused delivery plans that prioritize high\-impact milestones and hold pod\-level timelines to account. * Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions. * Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines. * Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. * Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements. * Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption. * Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence) , Data 360 (Data Cloud) , Revenue Cloud (CPQ/Billing) , or Tableau . * Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation. * Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases. * Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability. Work Location: London, ENG, UK Availability: Full time
