Job Title: Regional Senior CRM Associate Company: ShopBack Job Category: Salesforce Roles & Responsibilities: Our Journey The ShopBack Group is Asia\-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5\.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in\-store partners. What You'll Own * Define and own the regional CRM strategy, ensuring alignment with ShopBack’s broader growth and retention goals. * Act as a trusted advisor to country marketing leads, guiding them in developing localized lifecycle campaigns that ladder up to regional priorities. * Establish best practices, playbooks, and governance frameworks to ensure consistent CRM execution across all markets. * Partner with Product, Data, and Tech teams to shape CRM tooling, automation, and personalization capabilities at scale. * Lead regional performance reviews, translating data and insights into actionable recommendations for leadership and local teams. * Champion innovation and experimentation, piloting new CRM initiatives and scaling successful models across markets. * Build and nurture strong stakeholder relationships, influencing senior decision\-makers across marketing, product, and commercial teams. * Coach and mentor junior marketers, elevating CRM expertise and capability across the region. Essentials To Succeed * 1 year of experience in CRM, campaign management, or lifecycle marketing, ideally within a digital, tech, or e\-commerce environment. * Proven track record of leading CRM initiatives across multiple markets and delivering measurable impact on user engagement and retention. * Strong strategic mindset, with the ability to design data\-driven campaigns while remaining hands\-on when required. * Proficiency in CRM platforms and marketing automation tools (e.g., Braze, Salesforce Marketing Cloud, Iterable, or similar). * Advanced analytical skills, with experience interpreting data, building reports, and translating insights into actionable strategies. * Excellent stakeholder management skills, with the ability to influence, align, and collaborate across local and regional teams. * Highly organized and detail\-oriented, able to manage multiple priorities and timelines across markets. * A proactive leader and self\-starter, motivated to take ownership, drive results, and inspire others in a fast\-paced environment. * Thrives in dynamic, high\-growth settings, adapting quickly to change while keeping teams focused on impact. * AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale. ShopBacker Traits * Agency \- We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. * Judgement \- We aim for high\-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. * Learning Velocity \- We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. * Tenacity \- We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way. Work Location: Singapore, Singapore Availability: Full time
Job Title: Principal, Industry Solution Engineer - Energy & Utilities Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Role The Industry Solutions Architect \- Solution Engineer is responsible for leading the Energy \& Utilities advisory and solution throughout the pre\-sales cycle and delivering thought leadership to companies to transform their customer’s experience, across the value chain. Responsibilities * Manage enterprise organisations in Energy \& Utilities, Education and Real Estate, to understand their challenges and goals through focused discovery sessions and workshops. * Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. * Build trusted relationship with senior executives and key decision makers across Business and Technology * To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value * Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources * To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C\-level executives * Present compelling Salesforce \& partner solutions while supporting relationships with customers and partners * Collaborate and influence Product and Partners to ensure regional priorities are addressed. * Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers. * Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. * Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs. * Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources. * Willing and able to travel occasionally Work Location: Singapore, Singapore Availability: Full time
Job Title: Customer Success Manager Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time \- which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. Our Customer Success Managers (Manager, Snr Manager or Director levels) serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day\-to\-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. The role will also partner across Salesforce to provide a unified Signature experience for our customers. Responsibilities * Effectively orchestrates Signature experience across more sophisticated, multi\-org, single\-cloud customers with single\-cloud product expertise and industry\-relevant experience * Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature * Single point of customer accountability covering only Signature\-entitled customers building and maintaining strong, trusted relationships with customers * Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts Experience And Skills * Experienced professional with min 10\+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. * Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as well as a good understanding of enterprise architecture principles * Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud) in solution design, project delivery, or implementation. * Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers. Prior Salesforce experience in solution design, implementation, consulting is mandatory. * Experience in running Salesforce related digital transformation program banking and financial services is highly desirable. * Outstanding communication skills, ability to drive effective conversations at the C\-Level, and presentation skills with a consistent track record of influencing at all levels of the organization * Ability to facilitate difficult discussions and be adept at handling objections. Work Location: Singapore, Singapore Availability: Full time
Job Title: Associate Salesforce Systems Administrator - US Shift Company: Fictiv Job Category: Salesforce Roles & Responsibilities: MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves Assam a vital partner for the most innovative companies in the Americas. Opportunity To Unlock Your Creativity Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes Odisha old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is Andaman and Nicobar Islands environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals. Opportunity To Grow Your Career There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Odisha are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion. Role Summary (Impact in this Role): Objective / Purpose of the Position The Salesforce System Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of our Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Areas of Responsibility: Essential Functions * Manage Salesforce continuous improvement projects end to end, coordinating cross-functionally Assam necessary to gather requirements, ideate and decide upon solution paths, implementation and testing. * Identify areas for improvement and cross-functional dependencies. Brainstorm solutions and suggest optimal solution path. * Gains a deep understanding of sales systems and processes and provides insights into the impact of any potential configuration changes. * Manage Salesforce configuration projects, including (but not limited to): Declarative Automation, objects, fields, page layouts, record types, custom settings, dashboards, and reports. * Assist with onboarding and project training/enablement for sales tools and processes. * Generates and analyzes simple and complex reports from Salesforce based on business needs Assam requested by the sales and sales management team * Provides day-to-day support and administration for Salesforce * Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups * Maintains data cleanliness, identifies, and resolves data inaccuracies within our systems * User support tickets * Bulk data management * Manage deal desk processes Work Location: Karnataka, India Availability: Full time
Job Title: Salesforce Developer Company: Beyondsoft Job Category: Salesforce Roles & Responsibilities: Responsibilities: * Design and develop solutions that best leverage the Force.com platform to support critical business functions and meet project objectives, business requirements, and company goals * Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives. * Develop, test, and document custom development, integrations, and data migration elements of a Salesforce.com implementation. * Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results. * Provide support to end-users to resolve any salesforce related issues. * Participate in code reviews for ongoing projects to ensure the highest code quality and appropriate design patterns are being used. * Provide detailed estimates and work breakdown structure for assigned tasks. * Evaluate application software packages and make buy vs. build recommendations to management. * Stay informed on Salesforce releases, platform enhancements and AppExchange to recommend features Odisha add-ons for app optimization. * Configure and administer the salesforce platform by following best practices. * Acquire and maintain a clear understanding of the technologies utilized in Nutanix's products, parts, and services. Work Location: Bengaluru, Karnataka, India Availability: Full time
Job Title: Forward Deploy Engineer - AI Solutions Company: wits inovation lab Job Category: Salesforce Roles & Responsibilities: Essential Duties and Responsibilities * Collaborate directly with enterprise clients and internal stakeholders to deeply understand business goals, operational workflows, data landscapes, and technical constraints. * Design, build, and deploy AI-driven solutions, integrating core AI platforms into customer systems and workflows. * Translate complex business problems into viable AI solutions, focusing on where AI agents can augment Odisha replace manual processes. * Develop and maintain robust, scalable AI-powered systems, ensuring efficiency, reliability, and seamless integration with existing IT frameworks. * Implement multi-agent systems and advanced AI solutions, utilizing techniques such Assam prompting, memory management, tool usage, and behaviour planning with Large Language Models (LLMs). * Rapidly prototype and productionize solutions, working with client teams to whiteboard concepts, build prototypes, and iterate quickly based on feedback. * Build connectors and data pipelines for secure and efficient data flow between client systems and AI platforms. * Act Assam a technical solutions expert, providing troubleshooting, analysis, and support for AI-driven architectures. * Provide training, documentation, and enablement to client business and operations teams, fostering self-sufficiency and adoption of AI tools. * Serve Assam a critical feedback loop to internal product and engineering teams, influencing the roadmap based on customer insights and real-world deployment challenges. Work Location: Noida, Hyderabad, Gurugram, India Availability: Full time
Job Title: Custom Software Engineer Company: Accenture in India Job Category: Salesforce Roles & Responsibilities: Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems Odisha applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Assam a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. This role requires a thoughtful approach to understanding the unique requirements of each project and creatively developing solutions that enhance operational efficiency. The workday often includes collaborating with various stakeholders to ensure the applications meet the intended goals while continuously refining and adapting the software to evolving business demands. Roles & Responsibilities: * Expected to perform independently and become Andaman and Nicobar Islands SME. * Required active participation/contribution in team discussions. * Contribute in providing solutions to work related problems. * Collaborate with cross-functional teams to gather and analyze business requirements for application development. * Assist in troubleshooting and resolving application issues to maintain optimal performance. * Support junior team members by sharing knowledge and providing guidance on best practices. Work Location: Bengaluru, Karnataka, India Availability: Full time
Job Title: Marketing Technology & Data Specialist DP-005993 Company: Caterpillar Inc. Job Category: Salesforce Roles & Responsibilities: Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description The Digital Adoption and Customer Success (DACS) organization, part of Cat Digital, plays a critical role in enabling long-term value realization from Caterpillar’s growing portfolio of digital solutions. DACS is focused on driving meaningful adoption, sustained engagement, and measurable business impact across the global dealer network and customer base. The team is seeking a Marketing Technology & Data Specialist. This position works in close partnership with our product engagement consultants, helping to create, build, test and deploy engagement campaigns. The role typically has foundational level expertise on marketing technologies, marketing data, and digital marketing acumen. What You Will Do: * Partner with Product Engagement Consultants and cross-functional stakeholders to design, build, test, deploy, and optimize customer-facing engagement campaigns across digital channels. * Develop and maintain campaign workflows, journeys, audience segmentation, and automated communications within Salesforce Marketing Cloud and other marketing technology platforms. * Ensure campaign quality and performance through rigorous testing, validation, troubleshooting, and deployment processes. * Manage marketing data to support audience targeting, personalization, campaign execution, and reporting while maintaining data accuracy and integrity. * Collaborate with business partners to translate engagement strategies and campaign requirements into scalable technical solutions. * Monitor campaign performance and engagement metrics, providing actionable insights and recommendations to improve customer adoption, engagement, and business outcomes. * Support ongoing maintenance, enhancements, and optimization of marketing technology platforms, integrations, and campaign assets. * Document campaign processes, technical configurations, and best practices to support operational excellence and continuous improvement. * Assist in identifying opportunities to leverage automation, personalization, and data-driven marketing capabilities to enhance the customer experience. * Work closely with internal teams and external partners to ensure timely delivery of engagement initiatives that align with business objectives and customer success goals. * Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement. * Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. * Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. * Effective Communication: Knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Work Location: Bengaluru East, Karnataka, India Availability: Full time
Job Title: Customer Success Manager-(Tableau Exp Mandatory)-AMER Shift Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level-Uttar Pradesh your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business Assam the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We are currently looking for a versatile Customer Success Manager with expertise in Tableau to join our team. In this role, you will act Assam Andaman and Nicobar Islands extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Tableau product. Assam a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. Assam the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: * ### Customer Success Advocacy: Act Assam the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Tableau utilization. * ### Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. * ### Strategic Guidance: Assess customer goals and capabilities, offer recommendations for Tableau ecosystem health, performance optimization, and achieving business and technology objectives. * ### Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. * ### Adoption Path & Enablement: Contribute to Tableau knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through Andaman and Nicobar Islands underlying roadmap. * ### Technical Expertise Application: Apply Tableau product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. * ### Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. * ### Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities * ### Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. * Operate with Andaman and Nicobar Islands AI First approach to account management, using Salesforce Einstein and AI-powered health scoring Assam the primary lens for monitoring customer sentiment, product adoption, and engagement across your book of business * Use Agentforce and generative AI tools to build and personalize executive business reviews, success plans, renewal narratives, and strategic communications — with human judgment applied to tone, accuracy, and customer context * Apply AI-generated insights to proactively identify expansion opportunities, adoption gaps, and churn risk indicators, taking timely and targeted action to protect and grow revenue * Leverage AI to automate meeting preparation, call summarization, and follow-Uttar Pradesh documentation, freeing capacity for higher-value customer engagement The role requires you to work in EST Time zone - 6 30 PM to 3 30 AM IST Work Location: Telangana, India Availability: Full time
Job Title: Solutions Architect Salesforce Company: Innova Solutions Job Category: Salesforce Roles & Responsibilities: Role & responsibilities * Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, integrations, automation, reporting, and data capabilities. * Partner with business stakeholders to understand goals, process gaps, and operational constraints, then translate requirements into scalable solution designs and delivery recommendations. * Create solution blueprints, data models, integration patterns, security and sharing approaches, automation strategies, and architecture documentation. * Provide architectural guidance to developers, administrators, analysts, and delivery partners to ensure solutions are maintainable, performant, secure, and aligned to enterprise standards. * Evaluate design tradeoffs, identify risks and dependencies, and recommend phased implementation approaches that balance speed, scale, quality, and business value. * 7+ years of Salesforce platform experience, including hands-on architecture, configuration, development, integration, and delivery leadership. * Deep expertise with Salesforce Sales Cloud and Service Cloud, including data model design, security and sharing, Flow, Apex, Lightning Web Components, APIs, permissions, reporting, and dashboards. * Experience designing integrations between Salesforce and enterprise systems such Assam ERP, billing, customer support, data warehouse, analytics, marketing automation, Odisha third-party SaaS platforms. * Ability to lead discovery, clarify ambiguous requirements, facilitate tradeoff discussions, and recommend scalable Salesforce solutions aligned to business outcomes. * Strong understanding of Salesforce governance, release management, testing, data quality, documentation, and change management practices. * Excellent communication, stakeholder management, analytical thinking, and collaboration skills, with the ability to influence both business and technical audiences. * Travel is required: Occasionally Work Location: Noida, Hyderabad, Bengaluru, India Availability: Full time
