Job Title: Salesforce Nonprofit Functional Consultant (Australia-based) Company: Alphasys Job Category: Salesforce Roles & Responsibilities: As a Salesforce Functional Consultant, you will own the delivery of end\-to\-end Salesforce solutions, including planning, design, delivery, training, and handover. This client\-facing role involves leading solution teams to achieve outcomes, supported by Solution Architects, Consultants, Designers, and Developers. You will also work closely with the Project Manager to manage client communication, collaboration and risk management, ensuring solutions are delivered on time, to scope and within budget. As part of the Nonprofit Practice team the clients you will work with include Charities, Community Service Organisations and Nonprofit Business/ Professional Organisations. The Nonprofit Practice primarily delivers solutions on the Salesforce platform and specialises in Nonprofit Cloud, with a focus on Care Services and Fundraising. Role and Responsibilities: * Deliver end\-to\-end solutions, encompassing planning, design, development, testing, training, and handover. * Lead solution teams through end\-to\-end delivery, ensuring outcomes align with client needs and organisational goals. * Collaborate with the Project Manager on delivery plans, client communication, project risk management, and budget adherence. * Conduct business analysis, develop and estimate technical designs and document processes and solutions. * Facilitate client workshops, showcases, and training sessions. * Serve as a trusted advisor to clients, leveraging the team's expertise to provide optimal solutions. * Provide Operational Support as required to the Managed Service Team. * Minimum of 3 years' experience delivering Salesforce\-based solutions or leading comparable software solutions such as: * + Nonprofit CRM systems (e.g. Penelope, Microsoft Dynamics, NPSP, Civica, Carelink) * + Fundraising Software (e.g., Funraisin, FundraiseUp, Stripe, Raisely) * + Marketing Software (e.g. Marketing Cloud, Ortto) * + Integrations (e.g. Mulesoft, Workato, Zapier, Make.com, Omatic) * Proven track record of estimating, planning, designing, and delivering end\-to\-end solutions. * Experience in at least two full life cycle implementations as the solution lead. * Experience and understanding of software development methodologies, e.g. Agile, Waterfall. * Knowledge of Data Migration Practices. * One or more current Salesforce.com certifications (Administrator, Developer, Nonprofit Cloud) * Must be based in Australia (preferably Sydney) and hold a valid permit to work. Work Location: Sydney, NSW, Australia Availability: Full time
Job Title: Customer Success Management Principal (Travel Sellers) Company: Amadeus IT Group Job Category: Salesforce Roles & Responsibilities: Customer Success Management Principal (Travel Sellers) Purpose of the Role Amadeus Customer Success Management Principal (CSMs) empower Travel Sellers to maximize the value of Amadeus solutions, ensuring a higher return on investment and significant business impact. CSMs bring expertise to support customer business expansion, understanding their needs and constraints to promote early adoption and optimal usage of Amadeus products. This enables Amadeus to respond swiftly and accurately to customer needs. CSMs partner with customers to maximize adoption and ensure they achieve desired business outcomes post\-implementation. Key performance indicators (KPIs) for CSMs include customer satisfaction, solution adoption, value delivered to customers, low churn, and growth through upsells. While Account Managers remain the primary point of contact, CSMs guide the post\-sales cycle, playing a crucial role in successful sales, renewals, and account expansion. Depending on the size, complexity, and strategic value of the customer, a CSM may be assigned to one or multiple accounts. CSMs work closely with Account Managers and are integral members of the Extended Account Team. Roles and Responsibilities * Technical Proficiency: Ensure the team performs at a high level, recognized for their expertise in their area, and may formally train Specialists/Senior Specialists. * Business Insight: Understand how main business drivers impact their area, assess complex problems with broad impact, improve processes, recommend solutions, and develop risk mitigation plans. Communicate complex information effectively. * Autonomy: Work with a significant level of independence and collaboration based on management directions, guide projects or contribute to cross\-functional projects, and may contribute to resource and budget planning. * Based in Australia to support strategic Travel Agency customers. * Participate in internal handover meetings organized by Account Managers to understand the Account Plan and customer context. * Coordinate Amadeus roles in engaging customers in goal\-setting and design, including meetings with key decision\-makers to agree on program KPIs, tracking methods, and program design elements. * Co\-create success plans with buyers/decision\-makers, codifying program value\-driving outcomes. Set clear expectations on the engagement model with stakeholders, building a stakeholder map, communicating the role of CSM, and discussing resource requirements and risks based on customer deployment readiness. * * Share progress updates with key buyers/decision\-makers on the implementation journey, working with the implementation team. * Lead final “go\-live” meetings with key administrators and decision\-makers post\-implementation to align on deployment. * Regularly check\-in during the first 90 days post\-launch, discussing key data points (user/admin login rate, number of active users) and tactically finding ways to boost adoption. Share helpful resources and collateral content with administrators in the early stages to support deployment. * \- Manage Ongoing Customer Health * Proactively review key metrics, reach out when they drop below target, and find ways to drive adoption. * Conduct monthly, mid\-year, and annual business reviews to discuss Amadeus's progress towards value and opportunities for improvement based on the success charter and KPI tracking (via automated dashboards). Play a coordinating support role when customers face technical challenges by activating individuals with relevant expertise and providing progress updates. * \- Support Account Managers in Renewals and Expansion (Upsell) * Identify growth or expansion opportunities and engage with relevant teams (Pre\-Sales and Account Management). * Regularly check in with Account Managers to discuss opportunities for account growth (in line with the Account Plan) and ways to address growth bottlenecks. Support Account Managers in renewals preparation, sharing customer progress towards value (Customer Success Plan) to drive renewals treatment. * Note:* As part of our recruitment process, successful candidates will be required to complete pre\-employment screening, which includes a* National Coordinated Criminal History Check* . Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.* Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Work Location: Sydney, Australia Availability: Full time
Job Title: Regional Sales Manager (QLD) Company: Keyton Job Category: Salesforce Roles & Responsibilities: Lead a High\-Performing Sales Team. Drive Growth. Make a Difference. At Keyton, we're proud to be one of Australia's leading owners, operators, and developers of retirement communities. For more than 30 years, we've been helping independent seniors live confidently, comfortably, and connected to their communities. Our purpose is simple: to empower independent seniors to make confident choices about their future. We're seeking an experienced Regional Sales Manager to lead and inspire our sales teams across Queensland. Located at our Sunshine Coast or Brisbane regional office, this is a strategic leadership role responsible for driving regional sales performance, developing capability within the team, and delivering exceptional customer outcomes while achieving commercial targets. Your Role in Our Community As Regional Sales Manager, you will be accountable for the complete sales performance across a portfolio of retirement villages within your region. You'll lead a team of Sales Managers to achieve and exceed reservation, settlement, and revenue targets while ensuring sales processes, compliance, forecasting, and customer experience standards are consistently met. As a hands\-on sales leader, you’ll also step in to provide direct sales coverage across villages when required, including during planned and unplanned team absences, ensuring continuity for customers and maintaining sales momentum. Working closely with Sales, Marketing, Village Operations, and other key stakeholders, you'll identify opportunities for growth, optimise pricing strategies, manage aged stock, and support the successful delivery of development projects and resale activity across the region. Leadership \& Team Development * Lead, mentor, and develop a high\-performing regional sales team * Drive accountability, engagement, and sales excellence across the region * Coach team members to achieve and exceed sales targets * Build a positive, collaborative, and customer\-focused culture Sales Performance \& Commercial Management * Develop and manage regional sales targets, KPIs, and budgets * Oversee sales appraisals and pricing strategies * Deliver accurate sales and settlement forecasting * Drive conversion performance across enquiry, reservation, and settlement stages * Implement strategies to reduce aged stock and maximise sales outcomes * Contribute to the development and execution of Keyton's sales strategy * Collaborate with Marketing to maximise lead generation and village presentation standards * Monitor competitor activity and market trends to identify opportunities * Support development projects through sales planning and stakeholder engagement * Ensure consistent adherence to sales processes, policies, and legislative requirements * Oversee Salesforce utilisation, reporting, and database management * Manage customer concerns and support positive resident outcomes * Ensure all sales activity aligns with company standards and governance requirements You are an accomplished sales leader with a strong commercial mindset and a passion for leading people. You thrive in a fast\-paced environment, enjoy building relationships, and know how to balance customer outcomes with business performance. * 7\+ years' experience in senior sales, property, retirement living, real estate, or a related industry * 3\-5 years' experience leading and developing sales teams * Demonstrated experience managing budgets, forecasting, and sales performance * Strong coaching, leadership, and stakeholder management capabilities * Excellent analytical and reporting skills with strong commercial acumen * Experience using CRM platforms and sales management systems * Strong understanding of market trends and customer needs * Current Driver's Licence * QLD Real Estate Licence * Ability and willingness to travel throughout the region frequently With over 65 villages across Australia, 15,000\+ residents and 800\+ passionate staff, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging 3 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun\-filled retirement communities. * Bonus structure – Ability to earn up to an additional 20% of base pay annually (5% per quarter) * Four Wellbeing Days each year \- one paid day off per quarter to focus on what matters most to you. * Fitness Passport membership \- providing access to hundreds of fitness facilities for you and your family. * Sonder wellbeing support \- 24/7 access to health, safety and wellbeing resources and expert assistance. * Discounted private health insurance to support your health and wellbeing goals. * Preventative health initiatives, including annual skin checks and flu vaccinations. * Exclusive employee discounts and special offers from a range of leading retailers and service providers. * Salary packaging options, including additional superannuation contributions and the ability to purchase extra annual leave. * Childcare rebate program to help support growing families. * Novated leasing options to make financing your next vehicle more affordable. Ready to Lead with Heart?! Please note: The successful applicant must complete a Police Check \& will be required to receive an annual flu vaccination between the months of May\-November, with supporting documentation prior to joining. At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background. Work Location: Buderim, QLD, Australia Availability: Full time
Job Title: Customer Success Management Principal (Travel Sellers) Company: Amadeus Job Category: Salesforce Roles & Responsibilities: Customer Success Management Principal (Travel Sellers) Purpose of the Role Amadeus Customer Success Management Principal (CSMs) empower Travel Sellers to maximize the value of Amadeus solutions, ensuring a higher return on investment and significant business impact. CSMs bring expertise to support customer business expansion, understanding their needs and constraints to promote early adoption and optimal usage of Amadeus products. This enables Amadeus to respond swiftly and accurately to customer needs. CSMs partner with customers to maximize adoption and ensure they achieve desired business outcomes post\-implementation. Key performance indicators (KPIs) for CSMs include customer satisfaction, solution adoption, value delivered to customers, low churn, and growth through upsells. While Account Managers remain the primary point of contact, CSMs guide the post\-sales cycle, playing a crucial role in successful sales, renewals, and account expansion. Depending on the size, complexity, and strategic value of the customer, a CSM may be assigned to one or multiple accounts. CSMs work closely with Account Managers and are integral members of the Extended Account Team. Roles and Responsibilities * Technical Proficiency: Ensure the team performs at a high level, recognized for their expertise in their area, and may formally train Specialists/Senior Specialists. * Business Insight: Understand how main business drivers impact their area, assess complex problems with broad impact, improve processes, recommend solutions, and develop risk mitigation plans. Communicate complex information effectively. * Autonomy: Work with a significant level of independence and collaboration based on management directions, guide projects or contribute to cross\-functional projects, and may contribute to resource and budget planning. * Based in Australia to support strategic Travel Agency customers. * Participate in internal handover meetings organized by Account Managers to understand the Account Plan and customer context. * Coordinate Amadeus roles in engaging customers in goal\-setting and design, including meetings with key decision\-makers to agree on program KPIs, tracking methods, and program design elements. * Co\-create success plans with buyers/decision\-makers, codifying program value\-driving outcomes. Set clear expectations on the engagement model with stakeholders, building a stakeholder map, communicating the role of CSM, and discussing resource requirements and risks based on customer deployment readiness. * * Share progress updates with key buyers/decision\-makers on the implementation journey, working with the implementation team. * Lead final “go\-live” meetings with key administrators and decision\-makers post\-implementation to align on deployment. * Regularly check\-in during the first 90 days post\-launch, discussing key data points (user/admin login rate, number of active users) and tactically finding ways to boost adoption. Share helpful resources and collateral content with administrators in the early stages to support deployment. * \- Manage Ongoing Customer Health * Proactively review key metrics, reach out when they drop below target, and find ways to drive adoption. * Conduct monthly, mid\-year, and annual business reviews to discuss Amadeus's progress towards value and opportunities for improvement based on the success charter and KPI tracking (via automated dashboards). Play a coordinating support role when customers face technical challenges by activating individuals with relevant expertise and providing progress updates. * \- Support Account Managers in Renewals and Expansion (Upsell) * Identify growth or expansion opportunities and engage with relevant teams (Pre\-Sales and Account Management). * Regularly check in with Account Managers to discuss opportunities for account growth (in line with the Account Plan) and ways to address growth bottlenecks. Support Account Managers in renewals preparation, sharing customer progress towards value (Customer Success Plan) to drive renewals treatment. * Note:* As part of our recruitment process, successful candidates will be required to complete pre\-employment screening, which includes a* National Coordinated Criminal History Check* . Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.* Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Work Location: Sydney, NSW, Australia Availability: Full time
Job Title: Regional Coordinator (NSW/ACT) Company: Keyton Job Category: Salesforce Roles & Responsibilities: At Keyton, we're proud to be one of Australia's leading owners, operators and developers of retirement communities. For more than 30 years, we've been creating vibrant communities where independent seniors can thrive, supported by people who genuinely care. We're looking for a Regional Coordinator to join our team supporting our NSW/ACT retirement living portfolio. This is a varied and rewarding role where you'll provide critical administrative, operational and project support to our Regional Operations team, helping ensure our villages continue to deliver exceptional experiences for residents. If you're highly organised, enjoy coordinating multiple priorities, building relationships and supporting operational teams to succeed, we'd love to hear from you. This role offers the opportunity to work across a diverse portfolio of retirement communities, collaborate with village and support office teams, and make a meaningful contribution to the wellbeing of our residents and our team members. As a Regional Coordinator, you'll play an important role in supporting the effective operation of resorts and villages across your region. Your responsibilities will include but not limited to: * Providing administrative and operational support to the Regional Operations Manager/s. * Coordinating and completing regional projects and initiatives within agreed timeframes. * Assisting with the preparation of reports, presentations, communications and business updates. * Supporting regional planning activities, including tracking actions, objectives and key priorities. * Coordinating meetings, workshops and training sessions, including arranging venues, travel, catering and agendas. * Managing regional correspondence, enquiries and requests from village teams. * Supporting employee engagement, village events and community activities across the region. * Assisting with budget tracking, expense management and administrative processes. * Building strong working relationships with resort and village teams and key stakeholders across the business. * Supporting compliance, governance and operational reporting requirements. * Identifying opportunities to improve processes, administration and operational efficiency. * Providing general support and assistance to resorts and villages as required, including travel throughout NSW/ACT as required. You'll be someone who enjoys working in a fast\-paced environment, can confidently engage with a wide range of stakeholders and takes pride in delivering high\-quality support. * Previous experience in administration, coordination, operations support or a similar role. * Strong organisational and time management skills with the ability to manage multiple priorities. * Explore and champion opportunities to leverage AI and emerging technologies to improve efficiency, streamline processes and enhance team outcomes. * Willing to work from one of our resorts and/or villages once per week. * Excellent verbal and written communication skills. * Financial and business acumen, including the ability to assist with reporting and budget\-related administration. * Strong relationship\-building skills and the ability to work effectively with stakeholders at all levels. * Experience preparing reports, presentations and business communications. * Proficiency in Microsoft Office, including Word, Excel, Outlook, PowerPoint and Teams. * Experience using business systems such as D365, Salesforce and Power BI (highly regarded). * A proactive, positive attitude and willingness to support team success. * The ability to work independently while remaining a collaborative team member. * A valid Australian Driver's Licence and willingness to travel throughout the region as required. With over 65 villages across Australia, 15,000\+ residents and 800\+ passionate staff, Keyton is Australia's leading owner and operator of retirement living communities. Leveraging 0-2 years of experience, our teams work across the country in a variety of departments and business units, all sharing a common goal: We Lead with Heart. * 4 Wellbeing Days each year \- one paid day off per quarter to focus on what matters most to you. * Fitness Passport membership providing access to hundreds of fitness facilities for you and your family. * Sonder wellbeing support with 24/7 access to health, safety and wellbeing resources and expert assistance. * Discounted private health insurance to support your health and wellbeing goals. * Preventative health initiatives, including annual skin checks and flu vaccinations. * Exclusive employee discounts and special offers from a range of leading retailers and service providers. * Salary packaging options, including additional superannuation contributions and the ability to purchase extra annual leave. * Childcare rebate program to help support growing families. * Novated leasing options to make financing your next vehicle more affordable. Ready to Lead with Heart? If you're passionate about building strong relationships, supporting operational teams and making a positive difference within retirement living communities, we'd love to hear from you. Please submit your resume and cover letter via the link below. In your cover letter, tell us what interests you about the Regional Coordinator opportunity and how your skills, experience and passion for supporting people and operations will help you succeed in the role. Please note: The successful applicant will be required to receive an annual flu vaccination between the months of May\-November, with supporting documentation provided prior to joining. At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background. Work Location: Sydney, NSW, Australia Availability: Full time
Job Title: Salesforce Technical Lead - South Bank, QLD Company: Flight Centre Travel Group Job Category: Salesforce Roles & Responsibilities: Be the Technical Leader of our Global Salesforce team, setting the direction for how we design, build, release and support Salesforce across Sales Cloud, Service Cloud and Experience Cloud. Own the technical standards, the architecture and the delivery quality of a global team of developers and admins across global time zones, raising their capability through coaching, code review and clear decision\-making. Stay hands\-on where it matters most. You'll report to the Global Technical Product Manager \& Platform Owner and work closely with product, engineering, UX and business teams. You'll bring a keen eye for detail, a practical, hands\-on approach to AI\-assisted development, and the appetite to introduce it to a team that is just starting out, with security and quality first. What You'll Lead Team and technical leadership * Lead, mentor and develop the Global Salesforce technical team, with clear expectations, regular coaching and growth paths * Set and enforce technical standards, coding conventions and definition\-of\-done across the team * Run code reviews, pair programming and architecture reviews to build capability and keep quality high * Make and own the technical decisions on complex or contested problems, and explain the trade\-offs to technical and non\-technical stakeholders * Contribute to the Salesforce technical roadmap and advise product on feasibility, sequencing and risk * Lead solution design for Sales, Service and Experience Cloud, covering scalable, secure solutions that integrate with enterprise systems * Oversee data integration and migration, ensuring security compliance and data integrity * Lead testing strategy and automated testing, and own release readiness and post\-deployment activities * Lead smooth handovers into support and provide technical leadership on post\-deployment issues * Own release management: deployment schedule, environments, version control and release governance, with the team executing day to day * Drive adoption of CI/CD, branching strategies and better tooling and methods * Identify and resolve inefficiencies, reduce technical debt and protect long\-term platform sustainability AI\-assisted development: building the capability, security first You'll be a great fit if you have Leadership (essential) * 6\+ years of hands\-on Salesforce development, including at least 2 years leading a team of developers or technical delivery * A track record of growing other engineers, with examples of people you've coached, standards you've introduced and conflicts you've resolved * Experience making and defending architecture decisions with senior stakeholders * Excellent communication with technical and non\-technical audiences * Strong judgement in a fast\-paced, global environment with competing priorities, and the initiative to drive progress * Strong Apex, Lightning Web Components, SOQL and Flow, with strong Apex debugging skills * Deep expertise in at least two of Sales Cloud, Service Cloud and Experience Cloud, and working knowledge of the third * Experience designing and implementing Salesforce integrations * A strong understanding of Salesforce data architecture, security model, permissions and governance * Experience with CI/CD, environment branching strategies and tools such as Copado, GitHub and Salesforce testing and deployment tooling * A strong understanding of Agile methodologies * A commitment to secure coding practices and staying current on security best practice * Hands\-on experience using AI coding tools in Salesforce development, with a clear view of the risks (data exposure, insecure generated code) and how to manage them * Platform Developer II certification * Experience introducing a new tool or practice to a team and driving adoption * Any of: Application Architect, Integration Architect, Sharing and Visibility Architect, Development Lifecycle and Deployment Architect, Experience Cloud Consultant, JavaScript Developer I * Experience building custom reports and data visualisations * Lightning Web Components experience for maintaining legacy components 🎉Development: Individualised, ongoing Learning \& Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others. 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages ♀️Women in PM\&E group \- this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events. 🏆Exclusive Staff Discounts: Accessible via our employee\-only portal with 350\+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 🌞Mental Health: Support and Employee Assistance Program for staff and family 🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment 💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan \- we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Work Location: Queensland, Australia Availability: Full time
Job Title: Customer Success Manager, Senior Manager (Marketing Cloud) Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success Manager, Senior Manager (Marketing Cloud) is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi\-org Signature customers. This role acts as a primary strategic partner, who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals. The Senior Manager is required to integrate multiple products or processes to create effective customer solutions. Key Responsibilities Strategic Accountability and Account Leadership * ROI\-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer. * Complex Program Management: Effectively own the Signature experience across complex, multi\-org customers. This involves organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive success plans. * Resource Mobilization: Act as the central resource for the team and the customer, connecting all the dots. This includes proactively taking ownership of customer needs and drawing expert resources into customer situations as needed. * Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams. * Business Value Integration: Align the Account Success team and internal stakeholders around the customer's business and technical goals, ensuring value delivery through the Signature offer. * Agentic Workflow Design: Designing multi\-step digital workflows where agents handle repetitive data\-intensive work, freeing the CSM for high\-stakes relationship building. * ROI Segmentation (Human vs. AI): Determining which customer segments or tasks require high\-touch human coverage vs. autonomous "always\-on" AI support. * Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport. * Complex Navigation: Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results. Drive consensus with collaborators and influence key internal and external stakeholders to engage in the process. * Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. This includes adapting established solutions to solve complex customer problems. * Customer Advocacy: Effectively amplify the voice of the customer with internal teams to ensure the organization remains laser\-focused on customer success. * Solution \& Industry Expertise: Develop a strong working knowledge of Salesforce’s major solutions and a "sales pitch" understanding of the rest. Leverage industry insight to position customers for future success. Mentorship and Development: Demonstrate a growth mindset by pursuing challenging learning activities. Mentor team members to help accelerate their personal development and contribute subject matter expertise internally within Salesforce. * * Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight \& Incident Management processes when high\-value renewals or Go\-live dates are at risk. * AI Governance \& Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety\-by\-design principles. * Root Cause Synthesis:Can use AI tools for account\-level pattern recognition and access automated RCA reports for specific scenarios * Experience: Experienced business professional with relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields. * Executive Communication: Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C\-level. * Behavioral Competency: Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment. * Technical Acumen: Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment Note: This role is office\-flexible, and the expectation is to be in office 3 days per week. Work Location: Sydney, NSW, Australia Availability: Full time
Job Title: Regional Coordinator (NSW/ACT) Company: Keyton Job Category: Salesforce Roles & Responsibilities: At Keyton, we're proud to be one of Australia's leading owners, operators and developers of retirement communities. For more than 30 years, we've been creating vibrant communities where independent seniors can thrive, supported by people who genuinely care. We're looking for a Regional Coordinator to join our team supporting our NSW/ACT retirement living portfolio. This is a varied and rewarding role where you'll provide critical administrative, operational and project support to our Regional Operations team, helping ensure our villages continue to deliver exceptional experiences for residents. If you're highly organised, enjoy coordinating multiple priorities, building relationships and supporting operational teams to succeed, we'd love to hear from you. This role offers the opportunity to work across a diverse portfolio of retirement communities, collaborate with village and support office teams, and make a meaningful contribution to the wellbeing of our residents and our team members. As a Regional Coordinator, you'll play an important role in supporting the effective operation of resorts and villages across your region. Your responsibilities will include but not limited to: * Providing administrative and operational support to the Regional Operations Manager/s. * Coordinating and completing regional projects and initiatives within agreed timeframes. * Assisting with the preparation of reports, presentations, communications and business updates. * Supporting regional planning activities, including tracking actions, objectives and key priorities. * Coordinating meetings, workshops and training sessions, including arranging venues, travel, catering and agendas. * Managing regional correspondence, enquiries and requests from village teams. * Supporting employee engagement, village events and community activities across the region. * Assisting with budget tracking, expense management and administrative processes. * Building strong working relationships with resort and village teams and key stakeholders across the business. * Supporting compliance, governance and operational reporting requirements. * Identifying opportunities to improve processes, administration and operational efficiency. * Providing general support and assistance to resorts and villages as required, including travel throughout NSW/ACT as required. You'll be someone who enjoys working in a fast\-paced environment, can confidently engage with a wide range of stakeholders and takes pride in delivering high\-quality support. * Previous experience in administration, coordination, operations support or a similar role. * Strong organisational and time management skills with the ability to manage multiple priorities. * Explore and champion opportunities to leverage AI and emerging technologies to improve efficiency, streamline processes and enhance team outcomes. * Willing to work from one of our resorts and/or villages once per week. * Excellent verbal and written communication skills. * Financial and business acumen, including the ability to assist with reporting and budget\-related administration. * Strong relationship\-building skills and the ability to work effectively with stakeholders at all levels. * Experience preparing reports, presentations and business communications. * Proficiency in Microsoft Office, including Word, Excel, Outlook, PowerPoint and Teams. * Experience using business systems such as D365, Salesforce and Power BI (highly regarded). * A proactive, positive attitude and willingness to support team success. * The ability to work independently while remaining a collaborative team member. * A valid Australian Driver's Licence and willingness to travel throughout the region as required. With over 65 villages across Australia, 15,000\+ residents and 800\+ passionate staff, Keyton is Australia's leading owner and operator of retirement living communities. Leveraging 0-3 years of experience, our teams work across the country in a variety of departments and business units, all sharing a common goal: We Lead with Heart. * 4 Wellbeing Days each year \- one paid day off per quarter to focus on what matters most to you. * Fitness Passport membership providing access to hundreds of fitness facilities for you and your family. * Sonder wellbeing support with 24/7 access to health, safety and wellbeing resources and expert assistance. * Discounted private health insurance to support your health and wellbeing goals. * Preventative health initiatives, including annual skin checks and flu vaccinations. * Exclusive employee discounts and special offers from a range of leading retailers and service providers. * Salary packaging options, including additional superannuation contributions and the ability to purchase extra annual leave. * Childcare rebate program to help support growing families. * Novated leasing options to make financing your next vehicle more affordable. Ready to Lead with Heart? If you're passionate about building strong relationships, supporting operational teams and making a positive difference within retirement living communities, we'd love to hear from you. Please submit your resume and cover letter via the link below. In your cover letter, tell us what interests you about the Regional Coordinator opportunity and how your skills, experience and passion for supporting people and operations will help you succeed in the role. Please note: The successful applicant will be required to receive an annual flu vaccination between the months of May\-November, with supporting documentation provided prior to joining. At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background. Work Location: Sydney, Australia Availability: Full time
Job Title: Customer Service Representative Company: Keyton Job Category: Salesforce Roles & Responsibilities: At Keyton, we're proud to be one of Australia's leading owners, operators and developers of retirement communities. For more than 30 years, we've been creating vibrant communities where independent seniors can thrive, supported by people who genuinely care. We're looking for a Customer Service Representative to join our team on a part\-time basis. This is a fully remote, work\-from\-home opportunity, ideally based in Melbourne, offering the flexibility to work from home while supporting customers, residents and internal stakeholders across Australia. If you're a customer\-focused professional who enjoys helping people, thrives in a fast\-paced environment and has exceptional communication skills, we'd love to hear from you. As the voice of Keyton, you'll play an important role in delivering outstanding customer experiences and supporting our sales and resident services teams. Your responsibilities will include: * Managing inbound enquiries via phone, email and online channels. * Responding to customer enquiries within agreed service levels. * Providing exceptional support and assistance to prospective residents, current residents and their families. * Maintaining accurate customer information within Salesforce and other CRM systems. * Managing event registrations and RSVPs for sales and marketing initiatives. * Supporting the Resident Services Hotline and email enquiries, including handling complaints and compliments professionally. * Conducting outbound customer calls as required. * Assisting with database maintenance and data quality activities. * Preparing enquiry and customer service reporting. * Identifying trends, insights and opportunities to improve the customer experience. * Previous experience in a customer service, contact centre, administration or similar role. * Exceptional verbal and written communication skills. * A suitable home office set\-up, including reliable internet connectivity and a quiet, professional workspace to support a fully remote customer service environment. * A proven track record of delivering outstanding customer service. * Strong attention to detail and excellent data entry accuracy. * Experience using CRM systems, with Salesforce experience highly regarded. * Strong organisational and time management skills. * The ability to manage multiple priorities while maintaining quality and professionalism. * A proactive, positive attitude and willingness to contribute to team success. * The ability to work both independently and collaboratively. With over 65 villages across Australia, 15,000\+ residents and 800\+ passionate staff, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging 1-3 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun\-filled retirement communities. * 4 Wellbeing Days each year \- one paid day off per quarter to focus on what matters most to you. * Fitness Passport membership \- providing access to hundreds of fitness facilities for you and your family. * Sonder wellbeing support \- 24/7 access to health, safety and wellbeing resources and expert assistance. * Discounted private health insurance to support your health and wellbeing goals. * Preventative health initiatives, including annual skin checks and flu vaccinations. * Exclusive employee discounts and special offers from a range of leading retailers and service providers. * Salary packaging options, including additional superannuation contributions and the ability to purchase extra annual leave. * Childcare rebate program to help support growing families. * Novated leasing options to make financing your next vehicle more affordable. Ready to Lead with Heart?! Please note: The successful applicant will be required to receive an annual flu vaccination between the months of May\-November, with supporting documentation prior to joining. At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background. Work Location: Melbourne, VIC, Australia Availability: Full time
Job Title: Account Executive - Data Foundations, Public Sector Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're looking for a dynamic, strategic, and outcomes\-driven Public Sector Account Executive to drive Data Foundations growth across government agencies, departments, and public sector organisations. In this highly visible role, you will build trusted relationships with senior stakeholders, identify new opportunities for engagement, and position Salesforce's industry\-leading data management and analytics platform as a critical enabler of digital transformation across the public sector. This is a quota\-carrying role where you will act as the "CEO" of your territory, owning the strategy, engagement model, and execution plan across your assigned accounts. You will lead complex sales cycles in partnership with cross\-functional teams and help government organisations address challenges related to data silos, data quality, fragmented reporting, and the need for trusted, unified data to drive better decisions and outcomes. By bringing together strong account planning, consultative selling, and public sector insight, you will help agencies and departments modernise how they manage, govern, and activate data — enabling smarter policy decisions, improved service delivery, and accelerated mission outcomes. This is not a typical software sales role. As a Public Sector Account Executive for Data Foundations, you will play a direct role in helping government organisations transform how they collect, connect, and trust their data. You will engage with decision\-makers across agencies and departments to understand strategic data priorities, navigate procurement complexity, and align Data Foundations solutions to government\-wide transformation agendas. Success in this role requires a strong ability to build executive relationships, create demand, and drive long\-term strategic engagement across a complex public sector environment. * Territory Strategy: Develop and execute a comprehensive territory plan across government agencies and departments, identifying whitespace, prioritising target accounts, and building a clear engagement strategy aligned to agency data priorities and transformation goals. * Strategic Account Planning: Build detailed account plans that map stakeholders, business priorities, data environments, procurement pathways, and growth opportunities across assigned accounts. * Sales Leadership: Own and manage the end\-to\-end sales cycle from prospecting and qualification through to solutioning, negotiation, and close. Consistently meet and exceed sales targets through disciplined execution and value\-based selling. * Executive Engagement: Build and nurture trusted relationships with senior government stakeholders, including department leaders, program owners, data and analytics leaders, IT executives, and procurement contacts. Establish yourself as a credible advisor who understands the public sector data landscape. * Drive New Engagement: Proactively create and expand engagement across agencies and departments by uncovering data challenges, initiating strategic conversations, and building momentum for Data Foundations solutions within both existing and new accounts. * Solution Selling: Identify complex data management, data quality, and analytics challenges within public sector organisations and position Data Foundations solutions to deliver measurable business and mission value, including improved decision\-making, operational efficiency, and citizen service outcomes. * Cross\-functional Collaboration: Lead and coordinate cross\-functional support across Business Development, Solution Engineering, Customer Success, Marketing, Alliances, and leadership teams to drive account strategy and deliver a strong customer experience. * Government Market Insight: Maintain a strong understanding of the public sector landscape, including agency data priorities, procurement frameworks, policy considerations, funding cycles, and digital transformation trends. * Forecasting and CRM Discipline: Maintain accurate account plans, opportunity updates, pipeline visibility, and forecast hygiene in Salesforce CRM. * Proven Enterprise Sales Success: Demonstrated success in enterprise software sales with a track record of meeting and exceeding quota in complex, multi\-stakeholder environments. * Public Sector Experience: Experience selling into government agencies or departments, with a strong understanding of how public sector organisations operate, buy, and deliver transformation programs. * Data \& Analytics Expertise: Familiarity with data management, data governance, analytics, or data platform solutions, and the ability to translate technical concepts into business value for government stakeholders. * Strategic Territory Management: Ability to build and execute territory and account strategies that create long\-term pipeline and drive growth across a defined public sector portfolio. * Consultative Selling Skills: Strong ability to engage diverse stakeholders, uncover business needs, articulate value, and lead strategic, solution\-based sales conversations. * Executive Presence: Confidence engaging senior leaders and navigating complex account environments with credibility, commercial acumen, and strong communication skills. * Cross\-functional Leadership: Ability to orchestrate internal resources effectively and lead virtual teams to drive aligned execution and customer outcomes. * Resilience and Adaptability: Strong interpersonal skills, curiosity, and a growth mindset, with the ability to navigate long sales cycles, evolving priorities, and ambiguity. * Technology Affinity: Passion for digital transformation and an understanding of data platforms, analytics, data connectivity, and enterprise technology ecosystems. Familiarity with Salesforce Data Cloud or related solutions is advantageous. Work Location: SA, Australia Availability: Full time
