Job Title: Marketing Specialist Company: Manulife Job Category: Digital Marketing Roles & Responsibilities: We’re seeking a bilingual, detail\-oriented Marketing Specialist to help bring high\-impact direct\-to\-consumer marketing programs to life across the CoverMe and Affinity product lines. Working in a fast\-paced, collaborative environment, you’ll support customer acquisition, conversion, onboarding, and retention initiatives while contributing to strategy through customer insights, Québec market expertise, and performance\-driven recommendations. Supporting the CoverMe Insurance business, this role provides integrated marketing support across campaign planning, execution, localization, measurement, and optimization. You’ll coordinate deliverables with internal stakeholders, external agencies, and business partners, support French\-language adaptation, and help ensure marketing initiatives are relevant, accurate, and effective across Canadian and Québec markets. How Will This Come to Life? It starts with turning business priorities into actionable campaign plans, then coordinating the stakeholders, approvals, localization activities, and deliverables needed to bring them to market across paid and owned channels. Position Responsibilities Campaign Planning, Execution \& Optimization* * Support integrated marketing campaigns across acquisition, conversion, onboarding, and retention initiatives. * Coordinate campaign assets, briefs, timelines, approvals, and deliverables with internal teams, agencies, and external partners. * Manage multiple concurrent marketing projects while maintaining quality, accuracy, and timelines. * Assist in developing customer\-focused messaging, creative requirements, and campaign documentation. * Apply customer insights, segmentation, and performance data to support campaign decisions and tactical improvements. * Support brand, legal, compliance, and operational review processes to ensure marketing materials are accurate and ready for launch. Performance Measurement \& Reporting* * Assist with campaign measurement, reporting, and performance analysis. * Maintain tracking documentation, dashboards, and monthly budget reconciliation support. * Compile results and prepare clear updates for stakeholders. * Identify trends and provide recommendations to support campaign optimization. AI\-Enabled Marketing \& Innovation* * Use approved AI\-enabled marketing tools to support content development, campaign execution, and operational efficiency. * Support testing of new marketing capabilities, automation opportunities, and process improvements. * Review AI\-assisted outputs for accuracy, quality, brand alignment, and compliance. When You Join Our Team * As part of our global team, we’ll support you in shaping the future you want to see. * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well\-being and inclusion are more than just words. The role being advertised is an existing vacancy. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our\-story.html. Work Location: Montreal, Quebec, Canada Availability: Full time

Job Title: Senior Backend Software Engineer - Loki | NASA | Remote Company: Grafana Labs Job Category: Salesforce Roles & Responsibilities: Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40\+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. This role is available for candidates located in the United States or Canada. Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Databases team owns the telemetry databases that are Mimir for metrics, Loki for logs, Tempo for traces, and Pyroscope for profiles. Our databases are OSS projects that we also offer as a Cloud service supporting Grafana Cloud, and as an on\-premise solution. They are multi\-tenant distributed systems implemented in Go and running on Kubernetes across all major Cloud service providers (GCP, Azure, AWS). We also have engineers working on Prometheus, Grafana Alloy, Mimir proxies, and OpenTelemetry. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company\-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI\-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow\-ups—always paired with strong code review and quality standards. * Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability. * Take an active role in influencing our roadmap and your own career objectives. * Work with your team to deliver new features, then use the results to iterate and improve. * Drive projects from initial ideation all the way to operations once it is in the hands of customers. * Embrace our open\-source culture and contribute to other projects that may not directly fall within your team’s scope. * Be a part of your team’s on\-call rotations and take ownership of the services you’re running. * Mentor and support other team members, participate in design discussions, and collaborate with the team. * Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system. * 100% Remote, Global Culture \- As a remote\-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. * Scaling Organization – Tackle meaningful work in a high\-growth, ever\-evolving environment. * Transparent Communication – Expect open decision\-making and regular company\-wide updates. * Innovation\-Driven – Autonomy and support to ship great work and try new things. * Open Source Roots – Built on community\-driven values that shape how we work. * Empowered Teams – High trust, low ego culture that values outcomes over optics. * Career Growth Pathways – Defined opportunities to grow and develop your career. * Approachable Leadership – Transparent execs who are involved, visible, and human. * Passionate People – Join a team of smart, supportive folks who care deeply about what they do. * In\-Person onboarding \- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. * Balance is Key \- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. \We will comply with local legislation where applicable.* Work Location: Remote, Canada Availability: Full time

Job Title: Junior Community Manager Company: OLIVER - North America Job Category: Digital Marketing Roles & Responsibilities: Role: Community Manager About the role: As a Junior Community Manager, you'll help deliver the social strategy for Canadian channels. You'll work alongside copywriters, designers and marketing teams, turning audience insight and platform trends into practical content recommendations. You'll learn from experienced colleagues, contribute to live work and take on more responsibility as your skills grow. Decisions on strategy and priorities are made with guidance from your team lead. * Support the delivery of the social media strategy across Canadian channels and multiple audiences. * Help plan, schedule and publish social content, and keep it consistent with tone of voice and global guidelines. * Contribute to content and channel recommendations based on audience needs, platform behaviour and business priorities. * Carry out ongoing social listening, and support regular tracking, reporting and analysis to produce clear insights. * Monitor engagement and suggest ways to improve content performance. * Work with copywriters and designers to develop relevant, engaging social content. * Partner with marketing teams to turn business needs into social opportunities. * Share ideas informed by competitive benchmarks and emerging digital and social trends. * Support the development of video approaches suited to each platform. * Follow global guidelines for creating and managing social channels. * Build your knowledge of audience behaviour, platform features and corporate tools, and share what you learn with the team. * Use Gen AI tools to improve the quality and efficiency of your work, with human review of every output. What you need to be great in this role: OLIVER has set ambitious environmental goals around sustainability, with science\-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle. Work Location: Toronto, Canada Availability: Full time

Job Title: Sr. Salesforce Developer – Financial Services Cloud Company: Sagen Job Category: Salesforce Roles & Responsibilities: Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers. Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best\-in\-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian\-owned and believe in helping all Canadians achieve their dream of homeownership. Reporting to the Sr. Manager, Data Engineering, the Sr. Salesforce Developer \- Financial Services Cloud (FSC) is responsible for providing technical leadership and delivery of FSC solutions within a regulated environment. Leveraging Salesforce, this role is responsible for translating complex financial business strategies into scalable technical execution. * Lead Salesforce FSC development, solution design, and technical delivery for implementations, enhancements, and integrations. * Partner with business stakeholders, analysts, developers, and project teams to deliver solutions in Salesforce aligned with business objectives and requirements for enterprise architecture, security, data governance, compliance, performance, and sustainability. * Support Data Engineering, Software Engineering, and other IT development teams with the design and development of integrations related to Salesforce. * Provide technical expertise and solutions on Apex, Lightning Web Components, Flows, and other Salesforce FSC platform capabilities. * Support configuration and customization of Salesforce across Financial Services Cloud, Sales Cloud and Service Cloud. * Work closely with the business in technical refinement sessions for Salesforce, transforming complex business requirements into clear, actionable technical specifications. * Evaluate solution options and determine the appropriate balance of standard Salesforce functionality, configuration, customization, custom development, and integration. * Partner with the Sr. Salesforce Administrator to ensure knowledge sharing, approach alignment, and coverage for administrative tasks as necessary. * Support business planning and management of Salesforce releases and conduct impact analyses to identify deprecated features and breaking changes. Work Location: Oakville, ON, Canada Availability: Full time

Job Title: Senior Digital Marketing Specialist Company: Fullscript Job Category: Digital Marketing Roles & Responsibilities: About Fullscript We’re an industry\-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. The Role: Fullscript is how thousands of healthcare providers deliver better care to their patients, and paid digital is one of our biggest growth levers. As Senior Digital Marketing Specialist , you’ll oversee paid strategy across search, social, and programmatic, manage a large budget, and have a dedicated experimentation budget to find the channels and tactics that will drive our next stage of growth. You’ll work with a high\-performing agency and a small in\-house team, with the autonomy to shape how Fullscript reaches new providers online. The ideal candidate is a data\-driven and strategic marketing leader who can balance hands\-on campaign management with long\-term strategic vision. You will shape Fullscript’s paid digital approach, mentor a growing team, and continuously evolve how Fullscript connects with healthcare providers online. What You’ll Do: * Paid Digital Strategy: Includes Paid Search, including Google’s AI\-driven formats (PMax, AI Max) and automated bidding, with the judgment to know when to lean into automation and when to take back control. Social, and Programmatic. Strategically drive planning, executing, and optimizing paid campaigns across platforms, focusing on customer acquisition. Ensure cohesive strategy across all channels. * Campaign Management: While hands\-on execution is managed by our agency, this role will be expected to optimize, and troubleshoot digital campaigns across the marketing funnel. Leverage market\-leading DSPs, Meta, Google Ads, and Microsoft Ads to achieve Fullscript’s growth goals. * Test \& Learn: Own a dedicated experimentation budget to pilot new channels, tactics, and formats, such as healthcare networks, CTV, LinkedIn, or emerging AI\-driven ad products. Design tests with clear hypotheses and success criteria, and make the call on what scales and what gets cut. * Data Analysis \& Insights: Own how we measure paid performance, using incrementality testing, first\-party data, and offline conversion tracking to optimize toward qualified providers and revenue, not just leads. Navigate signal loss and healthcare advertising restrictions, and turn large data sets into clear recommendations that drive efficiency and ROI. * Team Collaboration \& Leadership: Work closely with internal teams including marketing, creative, and data, while also managing external partners. Provide mentorship and guidance to junior team members, ensuring the effective execution of campaigns. * Client \& Partner Relationships: Develop and maintain strong relationships with external partners, and cross functional stakeholders. Collaborate on strategy and planning for campaigns as part of Fullscript’s broader marketing mix. * Process Improvement: Actively contribute to the development and enhancement of Fullscript’s paid digital capabilities, using AI tools and automation to speed up reporting, analysis, and creative iteration. Identify and implement process improvements to automate and streamline workflow to ensure efficient high\-quality campaign delivery. * Budget Management: Oversee your portion of the paid digital budget management, including spend delivery, invoicing, investment, and forecast tracking. Help drive profitability within the department while ensuring campaign efficiency and performance. Why Fullscript Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Work Location: Ottawa, Ontario, Canada Availability: Full time

Job Title: Salesforce Devops Lead Company: ATB Financial Job Category: Salesforce Roles & Responsibilities: Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development. About the role ------------------ We are seeking an innovative, visionary, and highly autonomous Salesforce Devops Lead to join us as a key technical leader in guiding our engineering teams and establishing core platform practices. As ATB’s next Salesforce DevOps Developer Lead, you will have the unique opportunity to provide technical leadership to scale and centralize our Salesforce capabilities into a unified, secure, and reliable platform. Bridging standard Salesforce operations with modern software engineering, you will engineer custom tooling, automate workflow and environment management, streamline deployments, and establish code quality and developer best practices. In this role, you will empower engineering teams through technical mentorship and project orchestration, enabling the safe and rapid delivery of business value. * Provide technical leadership, oversight, and strategic alignment across multiple concurrent Salesforce projects and engineering initiatives. * Mentor and coach team members in Salesforce development best practices, design patterns, and quality standards. * Design, build, and optimize enterprise CI/CD release workflows and automation pipelines across Salesforce environments. * Establish standardized deployment guardrails, quality gates, and automated release strategies to support predictable, high\-frequency delivery. * Design and build custom developer tooling, automation scripts, and utilities that reduce technical friction and accelerate developer velocity. * Streamline internal platform workflows to enable functional analysts, testers, and feature developers to operate self\-sufficiently. * Own sandbox lifecycle management, including automated provisioning, refresh cycles, backups, and capacity monitoring across all development orgs. * Define environment strategy and integration patterns to support multi\-sandbox system designs within enterprise constraints. * Build automated sandbox data provisioning, database mocking patterns, and execution optimization tools to shorten developer feedback loops and accelerate unit testing cycles. * Streamline continuous integration pipelines and environment readiness frameworks to empower engineering teams to validate code updates autonomously. * Implement enterprise platform monitoring, proactive error alerting, and system health tracking across integrations, batch processing, and storage capacity.(e.g alert thresholds) * Oversee platform compliance, security credential lifecycles, and data management/retention strategies. * Maintain and update platform and release tooling (e.g Copado) with version updates, coordinating impact awareness across engineering teams. Skills, experience \& requirements -------------------------------------- * Technical Leader \& Mentor: Strong track record of guiding engineering teams, conducting code reviews, mentoring developers, and coordinating technical deliverables across complex, multi\-project environments. * Self\-Directed Builder: Proven capability to operate independently in an unestablished environment, translating broad team charter pillars into actionable projects without step\-by\-step guidance. * Visionary \& Problem Solver: Ability to look beyond immediate friction points, identify root causes across the platform, and design enterprise\-wide solutions. * Collaborative Influencer: Comfort working closely with Tech Leads, QA Leads, and Integration Leads to understand pain points, advocate for DevOps best practices, and refine team backlogs. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business. Work Location: Calgary, AB, Canada Availability: Full time

Job Title: Marketing Communications Specialist Company: KvG Group Job Category: Digital Marketing Roles & Responsibilities: The ideal candidate is a strong multitasker who can work independently, manage competing priorities, and effectively collaborate with internal teams and international customers. Key Responsibilities · Create and coordinate marketing graphics and digital assets. · Manage email marketing platforms, including Klaviyo and Constant Contact. Website Management · Maintain and update website content, product information, and marketing materials. · Manage website logins and access to online resources. · Coordinate website updates and technical support with external developers. · Manage and maintain a password\-protected online resource portal. · Coordinate translations for international audiences. · Provide technical support during live webinars. · Manage webinar recordings, registrations, and follow\-up communications. · Coordinate quarterly promotions and product marketing initiatives. · Create promotional sales sheets, order forms, and supporting materials. Distributor \& Marketing Support · Provide marketing support to domestic and international distributors. · Coordinate distributor onboarding. · Support additional marketing projects and company initiatives as required. · All other duties as assigned. · Strong organizational and project management skills. · Ability to manage multiple projects and deadlines independently. · Strong attention to detail and ability to collaborate across departments. Work Location: In person Work Location: Etobicoke, Canada Availability: Full time

Job Title: Salesforce Developer Company: N2P Systems Job Category: Salesforce Roles & Responsibilities: Role Overview ----------------- RBC is seeking an experienced Salesforce Developer to design, develop, and customize Salesforce solutions for Financial Services Cloud (FSC), supporting banking, wealth management, insurance, and other regulated financial\-services use cases. The ideal candidate will have strong hands\-on Salesforce development expertise combined with practical FSC implementation experience and a solid understanding of Salesforce security, integrations, data governance, and enterprise delivery practices. Key Responsibilities ------------------------ * Design, develop, and customize scalable Salesforce solutions using Apex, LWC, SOQL/SOSL, and Salesforce Metadata. * Implement and customize Financial Services Cloud capabilities including Person Accounts, Households, Financial Accounts, Action Plans, Referrals, and Relationship Management. * Develop Apex classes, triggers, batch jobs, Lightning Web Components, and business automation using Flows, Approval Processes, and validation rules. * Build and maintain REST/SOAP integrations with core banking, KYC/AML, insurance, and other external systems, with MuleSoft experience preferred. * Implement Salesforce security controls including sharing rules, role hierarchy, access controls, and data governance practices appropriate for regulated environments. * Support CI/CD pipelines, deployments, unit testing, troubleshooting, and production support. * Collaborate with business analysts, architects, and stakeholders to translate business requirements into scalable technical solutions. * Maintain technical documentation and follow Salesforce development and implementation best practices. * Project Goals * Deliver scalable Salesforce FSC solutions aligned with banking and wealth\-management business processes. * Build secure and reliable integrations between Salesforce and enterprise financial\-services systems. * Maintain high\-quality, tested, and supportable Salesforce implementations within an Agile delivery environment. Required Skills \& Qualifications ------------------------------------- Work Location: Toronto, Canada Availability: Full time

Job Title: Loyalty Marketing Specialist Company: Metro Job Category: Digital Marketing Roles & Responsibilities: Position Title:Loyalty Marketing SpecialistRequisition ID: 50243Career Group (ADSP):AdministrativeDivision: Qc \- Fidélité et engagement consommateur (80300529\)Department:Marketing and e\-Commerce Work Location: METRO ON \- 5559 DUNDAS STREET W (\#A\-DUND)Province: Canada : OntarioPosition Type: PermanentPosting End Date: Thursday, November 5th, 2026 * Flexible schedule to promote work/life balance * Telecommuting in hybrid mode * Group insurance from the first day * Very competitive pension plan * Generous holiday policy * Personal days * Employee Assistance Program * Free parking * Opportunity for professional development The Loyalty Marketing Specialist supports the planning, coordination and execution of the Moi Rewards program in Ontario, connecting coalition priorities with banner and cross\-functional marketing plans. The role works closely with Ontario and Quebec marketing teams across food and drug, as well as Digital Marketing, E\-commerce, CRM, Merchandising, Operations, Finance, Customer Care, Loyalty Analytics, Customer Insights and external partners. The Specialist helps ensure loyalty offers, campaigns and communications are delivered accurately, efficiently and consistently across channels. The role also supports loyalty marketing financial administration—including budgets, forecasts, purchase orders, invoices, project costs and reconciliations—and uses data, automation and AI\-enabled tools to improve planning, productivity, decision\-making and campaign performance. SPECIFIC RESPONSIBILITIES: * Support the annual and long\-range planning process for Moi Rewards in Ontario, helping align coalition priorities with banner, Digital Marketing, E\-commerce, CRM and broader marketing plans. * Support integration across Ontario and Quebec marketing teams in food and drug by coordinating priorities, calendars, dependencies, inputs and decision points. * Build, maintain and track integrated workback plans for loyalty campaigns and initiatives, following up on deliverables and helping ensure timely, accurate and consistent execution across channels. * Partner closely with CRM to support offer management and personalized communications, including audience inputs, personalized newsletters and loyalty messaging in weekly customer emails. * Collaborate with Merchandising on offer development and assessment, supporting analysis of point issuance, redemption, customer behaviour, funding and overall program economics. * Support the development of measurement frameworks and success criteria for Moi Rewards initiatives; work with Analytics and Customer Insights to review results and translate findings into actionable recommendations. * Support the loyalty marketing budget, forecasts and monthly reconciliation process by maintaining accurate project, commitment and expenditure tracking. * Coordinate with Finance on purchase orders, invoices, accruals, budget reporting and reconciliations; investigate variances and escalate issues as required. * Maintain a current view of campaign commitments and costs, preparing timely budget updates and identifying risks, opportunities and potential trade\-offs for the Manager and key stakeholders. * Support creative development and agency workflows by preparing briefs, coordinating reviews, consolidating feedback and recommendations, protecting brand consistency and tracking costs and timelines. * Use AI, automation and other productivity tools to strengthen planning, accelerate analysis and content development, reduce manual effort and improve the quality and speed of execution. * Support offer development, reporting and KPI tracking, and prepare insights and recommendations designed to increase trips, basket size and member engagement. * Coordinate loyalty communications and issue resolution with Customer Care and Business Services, helping ensure teams are prepared for campaigns and customers receive accurate, consistent support. * Support post\-campaign reviews with CRM, Analytics, Customer Insights and partners; document actionable learning and help incorporate it into future offers, communications and plans. * Build effective working relationships across Moi Rewards, banner marketing, Digital Marketing, E\-commerce, Merchandising, Operations, Finance, Research, Analytics, agencies, vendors and other cross\-functional partners. QUALIFICATIONS: * 3\-2-3 years of experience in customer relationship marketing, direct marketing, loyalty marketing or a related field. * Bachelors degree in Marketing, Commerce, Business Administration or equivalent. * Solid understanding of retail loyalty, direct marketing, KPI management, merchandising and store operations. * Strong proficiency with Microsoft 365 productivity and automation tools, including Microsoft Copilot, Power Automate, Outlook, Teams, SharePoint, Power BI, Microstrategy and Microsoft Loop; experience creating and maintaining practical AI\-enabled workflows or agents is an asset. * Strong financial acumen and hands\-on experience with cost estimates, purchase order creation and tracking, invoice reconciliation, forecasting and budget administration. * Strong interpersonal, written, verbal and presentation skills, with the ability to communicate clearly and collaborate with stakeholders at different levels of the organization. * Critical and creative thinker with strong organizational skills and the ability to manage multiple projects concurrently using tools such as SharePoint Lists, Loop pages and Loop components. * Ability to explain loyalty concepts and recommendations to varied audiences, including senior leaders, operations and merchandising partners and store teams. * Demonstrated ability to develop clear, accurate and actionable creative briefs and collaborate with media and creative agencies on campaign strategy, asset development and execution while working within established processes and brand standards. RELATIONSHIPS: * Internal: Senior Management, Loyalty Marketing, Brand Marketing, Market Research, Communications, CRM, Digital Marketing, E\-commerce, Merchandising, Operations, Finance, Analytics, Customer Insights, Customer Care, Business Services and IT * External: Vendors, suppliers, media and creative agencies, and customers The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.* Disclosure on Use of Artifical Intelligence in Recruitment:* At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149\), we disclose that METRO and certain third\-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions.* The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.* METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.* We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.* Please note that we will only contact those whose applications are selected.* We respectfully request that agencies do not contact us or send us unsolicited applications. Work Location: Toronto, Canada Availability: Full time

Job Title: Senior Software Developer – Salesforce Company: Four Seasons Job Category: Salesforce Roles & Responsibilities: About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Senior Software Developer – Salesforce Four Seasons is seeking a Senior Software Developer – Salesforce to join our Technology Innovation \& Development department, focused on the design, development and support of applications built on the Salesforce platform. The platform is also central to Four Seasons' agentic AI roadmap. Building on Agentforce and Data Cloud, this role will help design, build and refine AI agents that support both our guests and the employees who serve them. The successful candidate will pair strong Apex and Lightning development skills with hands\-on Agentforce experience, and bring curiosity about where the platform is heading, including API\-first and headless architectures. This is a hands\-on development role suited to someone with a great passion for modern technology, attention to design, and the drive to identify and resolve complex problems in a fast\-paced environment and may extend beyond Salesforce. What You’ll Be Doing Solution Development and Delivery * Translate business requirements into scalable, well\-architected solutions on the Salesforce platform, using configuration where possible and code where it adds the most value. * Design, build, test and deploy solutions using Apex, Lightning Web Components, Flow and related platform technologies. * Build and maintain integrations between Salesforce and other applications using REST/SOAP APIs, Platform Events and established integration patterns. * Uphold standards for quality by utilizing Salesforce development best practices, participating in code reviews, writing effective unit test classes, and respecting data security. * Manage the propagation of configuration, code and data to target environments through source control and CI/CD pipelines. * Publish and maintain excellent documentation targeted at end users, support resources and technical teams. Agentforce And AI Capabilities * Build and extend AI agents using Agentforce, including agent topics, instructions and custom actions developed with Apex invocable methods and Flows. * Develop and refine prompt templates, grounding agent responses in CRM and Data Cloud data while adhering to Salesforce Einstein Trust Layer standards. * Test agent behaviour rigorously before release (e.g. Agentforce Testing Center) and monitor accuracy, latency and escalation rates in production. * Partner with business stakeholders to identify high\-value use cases where agents can improve the guest and employee experience. * Keep abreast of Salesforce AI and platform capabilities being introduced in each new release, and share learnings with the team. * Contribute to early exploration of headless and API\-first patterns as Salesforce's composable capabilities mature. Platform Support and Continuous Improvement * Provide ongoing support for existing Salesforce applications, including troubleshooting, issue resolution and root cause analysis. * Support release planning and coordinate deployments to ensure high\-quality, low\-risk delivery. * Help evolve monitoring so that issues are identified proactively rather than reactively. * Identify and drive opportunities for efficiency, automation, standardization and continuous improvement. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons York Mills Office located at 20 York Mills Road, Toronto, Ontario Work Location: Toronto, Ontario, Canada Availability: Full time