Job Title: Senior Officer, Customer Service, Care Chemicals - Japanese Speaking Company: BASF Job Category: SAP SD Roles & Responsibilities: * Ensure accurate, timely, and compliant execution of end to end Order to Cash (OTC) processes with efficient and demonstrate high level of reliability. * Demonstrate supervision skills to support the Customer Service team, ensuring service quality, compliance, and continuous capability development for the responsible countries. * Act as a key interface for key customer accounts, supporting business continuity, issue resolution, and long term customer relationships. * Support GBU in achieving KPIs and business targets through strong operational execution, process expertise, and data transparency. * Manage order management activities, including order creation, changes, delivery coordination, invoicing and follow‑up, and exception handling. * Monitor order status, supply availability, and delivery progress and performance; proactively communicate changes to customers as required and internal stakeholders. * Ensure accurate and timely documentation handling (e.g. shipping documents, etc). * Manage returns, credit / debit notes, and customer complaints via NCM system, ensuring timely resolution and feedback loop closure. Supervisory \& Team Support Responsibilities * Provide day‑to‑day supervision, coaching, and guidance to Customer Service team members. * Support workload allocation, priority setting, and escalation handling. * Act as a role model for service mindset, compliance, and customer focus. * Support team capability building, knowledge sharing, and onboarding of new team members. * Serve as primary or senior service contact for assigned key customer accounts. * Coordinate closely with Sales, Supply Chain, Finance, and Production to ensure stable service and issue resolution. * Support customer relationship development by ensuring consistent service quality and operational excellence. * Provide structured communication and updates to key customers during supply constraints or service disruptions. * Act as process expert for assigned OTC‑related processes (e.g. master data, credit management, NCM, quality coordination). * Serve as key contact across teams for process alignment and best‑practice sharing. * Support GBU heads and Sales with business analysis, service performance insights, and operational inputs * Ensure correct and efficient use of SAP systems in daily operations. * Act as SAP Power User, supporting reporting, analysis, and user guidance within the team. * Identify service gaps and improvement opportunities; support implementation of process optimization and standardization initiatives. * Contribute to data accuracy, transparency, and KPI monitoring for customer service performance. Lead and support adhoc projects as required Work Location: Petaling Jaya, M10, Malaysia Availability: Full time

Job Title: Business Operation Executive Company: Xetron Solutions Sdn Bhd Job Category: SAP SD Roles & Responsibilities: Division: Finance Business Support Responsibilities: * Order\-to\-Cash (OTC) Management: Manage the end\-to\-end Order\-to\-Cash (OTC) cycle to support the Sales Division’s daily operations, ensuring orders and related deliverables are processed accurately and completed within the agreed timelines. * Sales Order and Billing Support: Assist with sales order processing, sales order recognition, billing, and other related operational activities. * Stakeholder Coordination: Act as the main point of contact between internal stakeholders, including Sales and Procurement, and external customers to ensure smooth coordination and fulfilment of business requirements. * Customer Support: Handle customer enquiries and provide timely responses or coordinate with the relevant departments to resolve issues, where necessary. * Compliance: Ensure all operational activities adhere to established company policies, procedures, and guidelines. * Reporting and Administrative Support: Prepare operational reports and provide other business support as assigned by the Business Operations Manager. * Communication and Collaboration: Communicate and liaise effectively with internal and external stakeholders, including clients, vendors, and business partners, to facilitate information sharing, resolve operational matters, and support business objectives. * Opportunities for promotion * Professional development Work Location: In person Work Location: Kuala Lumpur, M14, Malaysia Availability: Full time

Job Title: IT Business Analyst Company: FrieslandCampina Job Category: SAP SD Roles & Responsibilities: * A great working environment in our KL Tech Center in Malaysia. * Cooperation with a great team of IT experts within the supply chain IT domain. * An international environment spreading from Europe to the far East with a complex landscape of IT solutions to support our supply chain processes. * A position where you can have an immediate impact on the quality of the IT services we offer to our business. * Opportunity to make use of our extensive online and physical training portfolio offered within our FrieslandCampina Academy * Manage and realize medium and large Change request with different stakeholders * Continues improvement on the Change Request process. Staying true to who you really are， that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you， but you're not sure if you're the best fit for the role， we still encourage you to apply so we can help you find the role that fits you best. Work Location: Petaling Jaya, Malaysia Availability: Full time

Job Title: IT Business Analyst Company: FrieslandCampina Job Category: SAP SD Roles & Responsibilities: * A great working environment in our KL Tech Center in Malaysia. * Cooperation with a great team of IT experts within the supply chain IT domain. * An international environment spreading from Europe to the far East with a complex landscape of IT solutions to support our supply chain processes. * A position where you can have an immediate impact on the quality of the IT services we offer to our business. * Opportunity to make use of our extensive online and physical training portfolio offered within our FrieslandCampina Academy * Manage and realize medium and large Change request with different stakeholders * Continues improvement on the Change Request process. Staying true to who you really are， that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you， but you're not sure if you're the best fit for the role， we still encourage you to apply so we can help you find the role that fits you best. Work Location: Petaling Jaya, M10, Malaysia Availability: Full time

Job Title: AP & AR Manager, APAC Company: Industrious Asia Pacific Job Category: SAP SD Roles & Responsibilities: About the Role As AP \& AR Manager, APAC, you are the first point of contact in the region for anything payables or receivables. You make sure invoices reach the payment queue on time, vendors move onto our systems smoothly, member billing questions are resolved quickly, and local teams know how to get things done. You report to our Associate Director, Finance Operations, who leads AR, billing and AP globally, with a dotted line to our Director of Accounting, APAC, and work closely with the AP and AR managers in the US. Success looks like vendors who are paid when they expect to be, members who are billed and refunded correctly, and operations colleagues who find finance quick and easy to work with. It matters because every late payment or billing error lands on someone: a vendor waiting on cash, a member who feels let down, or a community manager caught in the middle. The role also gives you something rare at this level: hands\-on exposure to both sides of the finance cycle, procure\-to\-pay and order\-to\-cash, across several countries at once. You will work with leaders in Operations, Construction, Accounting, and Finance in APAC and the US, and you will have a real voice in how the role, and the region's finance operations, develop as APAC grows. You start the morning with a message from a project manager: a construction vendor in Singapore says they have not been paid. You check Coupa and find the invoice was never submitted against the purchase order. You get it submitted, follow up with the approver, and add it to this week's priority payment list for the global AP team. By lunchtime the vendor has a clear answer and a payment date. Later that morning, a Community Manager calls about a member who is upset about a charge on their account. You walk through what happened, help the member set up autopay so it does not happen again, and arrange a fee waiver where policy allows. You also show the community manager how to handle the next one themselves. In the afternoon you review open accruals and invoices waiting for approval ahead of the month\-end cutoff, and send a short, clear nudge to the department heads who need to act. As the US team starts their day, you join a call with the global AP and AR managers. You share what you are seeing on the ground, including a billing setup issue that keeps coming up in one market, and agree what to raise with the systems team. On a US public holiday, you might also pick up a few tickets yourself so the region is not left waiting. * Resolve AP and AR escalations across APAC quickly, as the first point of contact for local teams, vendors, and members. * Keep invoices flowing into the payment queue on time by making sure local teams submit invoices against purchase orders and approvers act before cutoff, so outstanding accruals stay low. * Grow the number of vendors transacting through Coupa, and personally support complex or high\-value onboarding. * Set APAC payment priorities each week with the global AP team, so urgent payments go out without a stream of individual requests. * Build confidence in our finance systems by coaching operations, construction, and other local teams, as well as vendors, on billing, payments, autopay, and security deposit refunds. * Direct the global processing team's APAC work, and step into transactions yourself when coverage is tight. * Bring local insight to global finance and systems leaders, so processes and tools keep improving for APAC markets. * Support audit requests and compliance for AP and AR in the region. You Will Love This Role If... * You would rather fix why an invoice got stuck than process the invoice. * You stay calm and clear in a difficult conversation with a frustrated vendor or member, and you adapt your approach across markets and cultures. * You enjoy teaching, and you measure success by how rarely people need to come back to you with the same question. * You take ownership of an issue until it is resolved, even when the fix sits with someone else. * You see a role that evolves as an opportunity to shape it, not a problem to be solved. * You want to understand how a business really runs, from paying vendors to billing customers, across several countries. * You want to grow with a business that is expanding across Asia Pacific. This Role Is Probably Not for You If... * You want a role built mainly around processing transactions. The volume sits with the global team; your job is to keep it moving. * You want to own payments end to end. For segregation of duties, payment release sits with the global AP team. * You need a fully defined role from day one. This role is new and will develop as the region grows. * You prefer working with a team in the same time zone. Your closest colleagues are in the US, so some early\-morning or evening calls come with the job. Work Location: Singapore, Singapore Availability: Full time

Job Title: Accounts Receivable Executive - Contract Company: Bosch ASEAN Job Category: SAP SD Roles & Responsibilities: 💼 Role Overview We are seeking an Accounts Receivable Executive to join our Finance team within Bosch Energy and Building Solutions on a one\-year contract basis . In this role, you will drive accurate and timely billing whilst managing customer accounts and cash collections to support our financial performance and operational efficiency. You'll be part of a dynamic, collaborative team that thrives on innovation and delivering real business outcomes. 🎯 What You'll Do (Key Responsibilities) * Prepare accurate and timely project invoices, including milestone billing, progress claims, change orders, retention sums and final project close\-out invoices. * Work closely with Project Managers and Sales teams to monitor project milestones and billing schedules, ensuring invoices comply with customer agreements and internal requirements. * Process credit notes, billing adjustments and customer refunds with the required approvals and supporting documentation. * Monitor AR ageing reports and follow up professionally and persistently with customers on overdue invoices through telephone calls, emails and formal correspondence. * Reconcile customer accounts, resolve billing discrepancies and respond promptly and professionally to customer enquiries. * Apply incoming payments accurately to the appropriate customer accounts, invoices and projects, and investigate unapplied cash or short payments. * Support month\-end and year\-end closing activities, including journal entries, foreign\-currency AR revaluation, doubtful\-debt provisions and balance\-sheet reconciliations. * Prepare weekly, monthly, quarterly and ad\-hoc reports covering sales, accounts receivable, billing summaries, cash\-flow forecasts and group reporting requirements. * Assist with GST reporting, corporate income tax documentation, customer master\-data maintenance, stocktaking, detective controls and internal or external audit queries. * Identify opportunities to improve and digitalise the Bill\-to\-Cash process, whilst collaborating with Project Management, Sales, Operations and Finance teams to resolve invoicing and collection issues. * General Ledger activities, including preparing recurring and non\-recurring journal entries, adjustment, reclassification and reversal entries, together with the relevant journal voucher documentation. * Fixed Asset Management: Maintain the fixed asset register, obtain HOD confirmation on asset holdings, and perform physical asset verification to ensure the accuracy and completeness of asset records. Work Location: Singapore Availability: Full time

Job Title: Order Management Coordinator Company: Smith+Nephew Job Category: SAP SD Roles & Responsibilities: Order Management Coordinator based in Singapore Life Unlimited. At Smith\+Nephew, we craft and manufacture technology that takes the limits off living. The Order Management Coordinator provides an effective interface between Smith\+Nephew and its internal and external customers by managing surgical case bookings and related customer\-service activities. The role coordinates customer requirements, product availability, orders, billing, quotations and logistics information to support hospitals, healthcare customers and the Sales organisation. Success requires a strong commitment to customer satisfaction, accurate and timely transaction processing, proactive communication and effective management of customer expectations What will you be doing? * Manage and optimise the case\-bookings process, providing timely telephone and email support to internal and external customers. * Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle. * Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes. * Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders. * Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment. * Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests. * Develop preferred\-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience. * Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes. * Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail. * Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager. * Understand and comply with the Smith\+Nephew Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations. * Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements. * Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith\+Nephew complaints process. * Perform other related duties as required to support Customer Service, Supply Chain and business priorities. * Inclusion \+ Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith\-nephew.com * Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. * Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! * Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more. * Flexibility: Hybrid Working Model (For most professional roles). * Training: Hands\-On, Team\-Customised, Mentorship. We're more than just a company \- we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Work Location: Singapore Availability: Full time

Job Title: Customer Experience (CE) Supervisor Company: Kalsec Inc. Job Category: SAP SD Roles & Responsibilities: Serve as a working supervisor within the Customer Experience team, balancing direct people leadership with hands\-on responsibility for order entry and service execution for assigned key accounts. This role leads, coaches, and supports team members while also actively managing customer orders, service requests, and issue resolution to ensure customer needs remain a top priority. Essential Job Responsibilities: * Responsible for coaching and motivating the CE team and ensuring that all team members adhere to appropriate procedures, turnaround times, and policies * Act as a liaison between customers and manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues * Provide dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. * Independently identify system, workflow, and process improvements to enhance the team’s efficiencies. * Participating as needed in the Customer Experience Survey and presenting solutions to close gaps and enhance customer support based on the data received. * Identifying appropriate metrics for the CE team and measuring performance and quality against these standards. * Provide support to management in the event of a recall or other customer communications. * Lead assigned projects /initiatives This job description is not intended to cover every detail or every aspect of the job identified. Other duties may and will be assigned based upon the workload and needs of the department. Work Location: Singapore, Singapore Availability: Full time

Job Title: Sales Order Management Manager - SG Company: ADVANCE.AI Job Category: SAP SD Roles & Responsibilities: ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 500 enterprise clients across banking, financial services, fintech, payment, retail and e\-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents. About the role: As a member of Commercial Operations team, Sales Order Management Manager will support the Sales organisation by fulfilling business requests and/or account orders. This role will ensure compliance to all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, fast learner, good communication skills and able to work in a fast paced environment. Key Responsibilities: * Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow * Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process * Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes * Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts * Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation * Manage and support various enhancement projects with cross\-functional team Work Location: Singapore, Singapore Availability: Full time

Job Title: Senior Business Analyst Company: CareCone Group Job Category: SAP SD Roles & Responsibilities: Permanent Role Job Description: In this role, you will work on enterprise transformation programs for leading ocean transport clients. You will bridge the gap between business stakeholders and technical delivery teams, analyzing operational workflows, defining functional requirements, and supporting the delivery of modern commercial, operations, and financial platforms. Key Responsibilities * Conduct requirements discovery sessions and workshops with client business and operational stakeholders. * Translate business needs into clear, structured Agile deliverables, including Epics, User Stories, Acceptance Criteria, and Functional Specifications. * Manage and maintain the product backlog in collaboration with Product Owners and Project Managers. 4\. Testing \& Implementation Support * Review test plans and scenarios to ensure complete coverage of functional requirements. * Plan and facilitate User Acceptance Testing (UAT) with business users and regional stakeholders; triage defects and manage resolutions. * Support deployment activities, user training documentation, and operational rollout support. Work Location: Singapore, Singapore Availability: Full time