Job Title: Senior Officer, Customer Service, Care Chemicals - Japanese Speaking Company: BASF Job Category: SAP SD Roles & Responsibilities: * Ensure accurate, timely, and compliant execution of end to end Order to Cash (OTC) processes with efficient and demonstrate high level of reliability. * Demonstrate supervision skills to support the Customer Service team, ensuring service quality, compliance, and continuous capability development for the responsible countries. * Act as a key interface for key customer accounts, supporting business continuity, issue resolution, and long term customer relationships. * Support GBU in achieving KPIs and business targets through strong operational execution, process expertise, and data transparency. * Manage order management activities, including order creation, changes, delivery coordination, invoicing and follow‑up, and exception handling. * Monitor order status, supply availability, and delivery progress and performance; proactively communicate changes to customers as required and internal stakeholders. * Ensure accurate and timely documentation handling (e.g. shipping documents, etc). * Manage returns, credit / debit notes, and customer complaints via NCM system, ensuring timely resolution and feedback loop closure. Supervisory \& Team Support Responsibilities * Provide day‑to‑day supervision, coaching, and guidance to Customer Service team members. * Support workload allocation, priority setting, and escalation handling. * Act as a role model for service mindset, compliance, and customer focus. * Support team capability building, knowledge sharing, and onboarding of new team members. * Serve as primary or senior service contact for assigned key customer accounts. * Coordinate closely with Sales, Supply Chain, Finance, and Production to ensure stable service and issue resolution. * Support customer relationship development by ensuring consistent service quality and operational excellence. * Provide structured communication and updates to key customers during supply constraints or service disruptions. * Act as process expert for assigned OTC‑related processes (e.g. master data, credit management, NCM, quality coordination). * Serve as key contact across teams for process alignment and best‑practice sharing. * Support GBU heads and Sales with business analysis, service performance insights, and operational inputs * Ensure correct and efficient use of SAP systems in daily operations. * Act as SAP Power User, supporting reporting, analysis, and user guidance within the team. * Identify service gaps and improvement opportunities; support implementation of process optimization and standardization initiatives. * Contribute to data accuracy, transparency, and KPI monitoring for customer service performance. Lead and support adhoc projects as required Work Location: Petaling Jaya, Malaysia Availability: Full time
Job Title: Senior Executive, Order To Cash (Vietnamese) Company: Electrolux Group Job Category: SAP SD Roles & Responsibilities: Job Description Deliver the results that drive change. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com. All about the role: Centre of Excellence Accounts Receivable (AR) provides account receivable services e.g: invoicing, cash allocation and Month End closing and reporting. A Typical Day * Provide Accounts Receivable transaction processing support to deliver Accounts Receivable services to customers in accordance with established Accounts Receivable processes and work procedures and in compliance with Electrolux policies, Electrolux Control System (ECS) requirements and local company legal and statutory requirements (if applicable). * Ensure the daily operation’s activities assigned are managed and delivered timely to the Location within the Service Level Agreements (SLAs). * Responsible for monitoring the full Account Receivable (AR) cycle from invoice processing to cash allocation in order to ensure that timelines and quality meet the KPIs and targets. * Responsible for the task and process migration of AR function to transfer to Shared Services Centre in Malaysia from the respective countries * Ensure all open/overdue items are being attended to and resolved in a timely manner. * Attend to location queries and requests to resolve issues or escalate and provide alternative solution for complex issues to the line manager. * Involve and support the line manager on internal and external audit requests. * Collaborate with the other stream and functional support team to ensure that the integrated process is carried out efficiently and effectively. * Perform month end process and prepare month end reports * To uphold and execute controls with complete understanding and effectiveness. * To act as a backup, assist and perform other AR tasks as and when required. * Support new and existing team members through proper knowledge transfer, conduct training, sharing of resource, knowledge and experience * Build and sustain effective relationships with locations and cross streams to deliver quality performance and implement best practices. * Engage the stakeholder to resolve any operational issues. * Identify opportunities and implement process improvements, simplifications and standardization. * Reviews workflow and procedures to close service gap to ensure productivity. * Constantly review and maintain accurate and up to date DTP’s and reference materials * Ad\-hoc assignments/projects upon request from line manager. Where you’ll be: This is a full\-time position based in Petaling Jaya, Selangor and you will report to Lead Specialist, Order to Cash. Benefit highlights: * Hybrid working arrangement. * Discounts on Electrolux products and services. * Medical \& Hospitalization coverage for both employees and dependents. * Dental \& Optical. As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Business Operation Executive Company: Xetron Solutions Sdn Bhd Job Category: SAP SD Roles & Responsibilities: Division: Finance Business Support Responsibilities: * Order\-to\-Cash (OTC) Management: Manage the end\-to\-end Order\-to\-Cash (OTC) cycle to support the Sales Division’s daily operations, ensuring orders and related deliverables are processed accurately and completed within the agreed timelines. * Sales Order and Billing Support: Assist with sales order processing, sales order recognition, billing, and other related operational activities. * Stakeholder Coordination: Act as the main point of contact between internal stakeholders, including Sales and Procurement, and external customers to ensure smooth coordination and fulfilment of business requirements. * Customer Support: Handle customer enquiries and provide timely responses or coordinate with the relevant departments to resolve issues, where necessary. * Compliance: Ensure all operational activities adhere to established company policies, procedures, and guidelines. * Reporting and Administrative Support: Prepare operational reports and provide other business support as assigned by the Business Operations Manager. * Communication and Collaboration: Communicate and liaise effectively with internal and external stakeholders, including clients, vendors, and business partners, to facilitate information sharing, resolve operational matters, and support business objectives. * Opportunities for promotion * Professional development Work Location: In person Work Location: Kuala Lumpur, Malaysia Availability: Full time
Job Title: Team Lead Billing Management Company: Omya Job Category: SAP SD Roles & Responsibilities: The source did not clearly identify a separate responsibilities section. Refer to the original job posting. Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: Senior Executive, Order to Cash (Thai) Company: Electrolux Group Job Category: SAP SD Roles & Responsibilities: Job Description Deliver the results that drive change. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com. All about the role: Centre of Excellence Accounts Receivable (AR) provides account receivable services e.g: invoicing, cash allocation and Month End closing and reporting. A Typical Day * Provide Accounts Receivable transaction processing support to deliver Accounts Receivable services to customers in accordance with established Accounts Receivable processes and work procedures and in compliance with Electrolux policies, Electrolux Control System (ECS) requirements and local company legal and statutory requirements (if applicable). * Ensure the daily operation’s activities assigned are managed and delivered timely to the Location within the Service Level Agreements (SLAs). * Responsible for monitoring the full Account Receivable (AR) cycle from invoice processing to cash allocation in order to ensure that timelines and quality meet the KPIs and targets. * Responsible for the task and process migration of AR function to transfer to Shared Services Centre in Malaysia from the respective countries * Ensure all open/overdue items are being attended to and resolved in a timely manner. * Attend to location queries and requests to resolve issues or escalate and provide alternative solution for complex issues to the line manager. * Involve and support the line manager on internal and external audit requests. * Collaborate with the other stream and functional support team to ensure that the integrated process is carried out efficiently and effectively. * Perform month end process and prepare month end reports * To uphold and execute controls with complete understanding and effectiveness. * To act as a backup, assist and perform other AR tasks as and when required. * Support new and existing team members through proper knowledge transfer, conduct training, sharing of resource, knowledge and experience * Build and sustain effective relationships with locations and cross streams to deliver quality performance and implement best practices. * Engage the stakeholder to resolve any operational issues. * Identify opportunities and implement process improvements, simplifications and standardization. * Reviews workflow and procedures to close service gap to ensure productivity. * Constantly review and maintain accurate and up to date DTP’s and reference materials * Ad\-hoc assignments/projects upon request from line manager. Where you’ll be: This is a full\-time position based in Petaling Jaya, Selangor and you will report to Lead Specialist, Order to Cash. Benefit highlights: * Hybrid working arrangement. * Discounts on Electrolux products and services. * Medical \& Hospitalization coverage for both employees and dependents. * Dental \& Optical. As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Transaction Specialist Company: Infotree Global Solutions Job Category: SAP SD Roles & Responsibilities: Role Overview Manage internal supply chain transactions to ensure the timely delivery of customer commitments. Collaborate closely with order management and factory scheduling teams to maintain operational alignment, resolve exceptions, and coordinate changes to product parameters and routing processes. Key Responsibilities * Manage and maintain sales order and delivery note data in SAP, ensuring accuracy and completeness. * Update and maintain data across planning systems to ensure data consistency, system synchronization, and accuracy across platforms. * Generate and publish regular reports to support operational planning and performance monitoring. * Track and monitor key performance indicators (KPIs) and planning metrics to support timely decision\-making. * Coordinate with order management, factory scheduling, and other relevant teams to resolve internal exceptions and maintain smooth supply chain operations. * Support changes to product parameters and routing processes in accordance with operational requirements. * Ensure timely completion of assigned tasks while maintaining high standards of data accuracy and quality. Work Location: Bayan Lepas, Penang, Malaysia Availability: Full time
Job Title: Senior Associate - Billing Company: DHL Express Job Category: SAP SD Roles & Responsibilities: The source did not clearly identify a separate responsibilities section. Refer to the original job posting. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Senior Officer, Customer Service, Care Chemicals - Japanese Speaking Company: BASF Job Category: SAP SD Roles & Responsibilities: Objectives of the Position * Ensure accurate, timely, and compliant execution of end to end Order to Cash (OTC) processes with efficient and demonstrate high level of reliability. * Demonstrate supervision skills to support the Customer Service team, ensuring service quality, compliance, and continuous capability development for the responsible countries. * Act as a key interface for key customer accounts, supporting business continuity, issue resolution, and long term customer relationships. * Support GBU in achieving KPIs and business targets through strong operational execution, process expertise, and data transparency. * Manage order management activities, including order creation, changes, delivery coordination, invoicing and follow‑up, and exception handling. * Monitor order status, supply availability, and delivery progress and performance; proactively communicate changes to customers as required and internal stakeholders. * Ensure accurate and timely documentation handling (e.g. shipping documents, etc). * Manage returns, credit / debit notes, and customer complaints via NCM system, ensuring timely resolution and feedback loop closure. Supervisory \& Team Support Responsibilities * Provide day‑to‑day supervision, coaching, and guidance to Customer Service team members. * Support workload allocation, priority setting, and escalation handling. * Act as a role model for service mindset, compliance, and customer focus. * Support team capability building, knowledge sharing, and onboarding of new team members. * Serve as primary or senior service contact for assigned key customer accounts. * Coordinate closely with Sales, Supply Chain, Finance, and Production to ensure stable service and issue resolution. * Support customer relationship development by ensuring consistent service quality and operational excellence. * Provide structured communication and updates to key customers during supply constraints or service disruptions. * Act as process expert for assigned OTC‑related processes (e.g. master data, credit management, NCM, quality coordination). * Serve as key contact across teams for process alignment and best‑practice sharing. * Support GBU heads and Sales with business analysis, service performance insights, and operational inputs * Ensure correct and efficient use of SAP systems in daily operations. * Act as SAP Power User, supporting reporting, analysis, and user guidance within the team. * Identify service gaps and improvement opportunities; support implementation of process optimization and standardization initiatives. * Contribute to data accuracy, transparency, and KPI monitoring for customer service performance. Lead and support adhoc projects as required About BASF BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Customer Service Specialist, MYLRD Company: Belimo Job Category: SAP SD Roles & Responsibilities: The role is responsible for processing sales orders and delivery transactions received by LRD Malaysia, coordinating timely delivery processing, responding to stock enquiries, and supporting the Manager in ensuring on\-time customer deliveries to maintain a high level of customer satisfaction. The position is expected to perform all duties in accordance with Belimo's Mission and Values, the Employee Handbook, company policies, and all applicable labour, safety, and quality regulations. Key Responsibilities * Accurately and efficiently process and manage customer orders from receipt through fulfilment * Coordinate closely with warehouse and logistics teams across LRD locations, including Malaysia, Hong Kong, the USA, and Switzerland, to support timely packaging and shipment of orders. * Communicate professionally with internal teams and external customers to resolve order\-related enquires and issues. * Prepare, update, and maintain accurate documentation for customer orders and shipments. * Manage delivery processing activities, including preparation and verification of shipping documents, customs documentation, and coordination with freight forwarders and customs brokers to ensure timely and compliant domestic and international deliveries. * Analyse and report sales order data to help monitor delivery performance and support on\-time delivery. * Support forecasting and management of order book conversation to improve planning and customer fulfilment. * Identify opportunities for process improvement and help implement solutions that enhance operational efficiency. Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real\-world solutions, because we achieve more together than we ever could alone. . About Belimo Belimo is the global market leader in the development, production, and sales of field devices for the energy\-efficient control of heating, ventilation and air\-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995\. Work Location: Klang, Selangor, Malaysia Availability: Full time
Job Title: IT Business Analyst Company: FrieslandCampina Job Category: SAP SD Roles & Responsibilities: * A great working environment in our KL Tech Center in Malaysia. * Cooperation with a great team of IT experts within the supply chain IT domain. * An international environment spreading from Europe to the far East with a complex landscape of IT solutions to support our supply chain processes. * A position where you can have an immediate impact on the quality of the IT services we offer to our business. * Opportunity to make use of our extensive online and physical training portfolio offered within our FrieslandCampina Academy * Manage and realize medium and large Change request with different stakeholders * Continues improvement on the Change Request process. Staying true to who you really are， that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you， but you're not sure if you're the best fit for the role， we still encourage you to apply so we can help you find the role that fits you best. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
