Order Management Coordinator

Job Title: Order Management Coordinator Company: Smith+Nephew Job Category: SAP SD Roles & Responsibilities: Order Management Coordinator based in Singapore Life Unlimited. At Smith\+Nephew, we craft and manufacture technology that takes the limits off living. The Order Management Coordinator provides an effective interface between Smith\+Nephew and its internal and external customers by managing surgical case bookings and related customer\-service activities. The role coordinates customer requirements, product availability, orders, billing, quotations and logistics information to support hospitals, healthcare customers and the Sales organisation. Success requires a strong commitment to customer satisfaction, accurate and timely transaction processing, proactive communication and effective management of customer expectations What will you be doing? * Manage and optimise the case\-bookings process, providing timely telephone and email support to internal and external customers. * Determine and fulfil customer requirements while setting and managing service expectations throughout the booking lifecycle. * Process surgical case bookings, customer orders, billing transactions and quotations accurately and within required timeframes. * Provide clear information on products, availability, pricing, order status and service arrangements to customers and internal stakeholders. * Coordinate closely with divisional teams, Sales personnel, Customer Service, operational teams, warehouse and logistics personnel, and freight carriers to support successful case fulfilment. * Support field Sales personnel through efficient communication of relevant booking, product, availability, delivery and customer information, and prompt responses to requests. * Develop preferred\-supplier relationships with key customers by proactively understanding individual requirements, resolving issues and adding value to the customer experience. * Identify, analyse and resolve booking and service problems; measure performance and coordinate corrective action to improve processes and eliminate recurring causes. * Maintain accurate booking, order and customer records in SAP and relevant systems, applying strong numerical accuracy and attention to detail. * Escalate risks relating to product availability, booking fulfilment, delivery timing, billing or customer expectations to the appropriate Supervisor or Manager. * Understand and comply with the Smith\+Nephew Code of Conduct and Business Principles, applicable Medical Technology Association of Australia requirements, and related procedures and training obligations. * Operate in accordance with Equal Employment Opportunity, occupational health and safety, environmental and Quality System requirements. * Report actual or potential quality issues and unsatisfactory practices, and process customer complaints in accordance with the Smith\+Nephew complaints process. * Perform other related duties as required to support Customer Service, Supply Chain and business priorities. * Inclusion \+ Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith\-nephew.com * Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. * Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! * Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more. * Flexibility: Hybrid Working Model (For most professional roles). * Training: Hands\-On, Team\-Customised, Mentorship. We're more than just a company \- we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Work Location: Singapore Availability: Full time

* Bachelor degree or similar qualification in engineering, supply chain, logistics, business or a related field is preferred * Demonstrated logistics, asset\-management or inventory\-planning experience, with SAP exposure and a background in operations * Experience in medical devices, loaner or consignment inventory and surgical instrument sets is highly desirable. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S\+N. Key Skills: Order Management, Pricing, Billing Salary: Not disclosed