Job Title: Sales Order Administrator Company: TÜV Rheinland Group Job Category: SAP SD Roles & Responsibilities: Responsible for managing customer inquiries, quotations, commercial reviews, and sales orders throughout the complete order\-to\-cash lifecycle. The role ensures that quotations and orders are created, maintained, monitored, invoiced, and closed accurately and on time, in accordance with approved contracts, internal procedures, and commercial guidelines. Job Description * Record, process, track, and respond to customer inquiries, forwarding requests to the appropriate departments where necessary. * Maintain accurate and complete customer and commercial master data. * Conduct customer credit checks in accordance with company guidelines. * Prepare standard and customer\-specific quotations using approved templates, systems, and tools. * Coordinate quotation inputs with Sales, Finance, Project Management, Procurement, and other relevant stakeholders. * Manage the internal quotation approval process and obtain required authorisations and signatures. * Follow up on outstanding quotations and coordinate the resolution of open commercial or technical issues. * Support tender activities by preparing and compiling required commercial documentation. * Create customer sales orders based on approved quotations, contracts, and internal guidelines. * Conduct commercial order and contract reviews, including risk analysis and verification of pricing, payment terms, scope, and purchase order coverage. * Ensure that all relevant customer, contractual, and commercial information is accurately recorded in the appropriate systems. * Clarify discrepancies or missing information before order acceptance and escalate commercial risks where required. Order Management and Processing * Maintain, update, monitor, and control sales orders throughout their lifecycle. * Process order\-related activities, including service hours, subcontractor invoices, travel expenses, and other project charges, ensuring accurate allocation and posting. * Manage order amendments, additional items, cancellations, customer\-requested changes, and other commercial adjustments. * Create or coordinate subcontractor purchase orders and related sales order items where applicable. * Manage order\-processing activities related to customer changes, credit restrictions, or insolvency cases. * Coordinate order completion and invoicing in line with contractual requirements and financial closing deadlines. * Prepare payment requests and support the timely and accurate issuance of invoices. * Process cancellations and credit notes, including coordination of the required internal approvals. * Monitor invoicing deadlines, order status, purchase order coverage, backlog, and outstanding commercial information. * Investigate invoice complaints, customer queries, and commercial discrepancies, ensuring timely resolution and escalation when necessary. * Review completed orders, prepare post\-calculations where required, and support accurate order closure. * Identify, document, and report non\-profitable or commercially problematic orders. * Perform ongoing quality, completeness, and plausibility checks on assigned quotations and orders. * Support backlog, percentage\-of\-completion, invoicing, and order\-closing controls where applicable. * Manage and resolve issues identified by Regional or Business Experts responsible for Commercial Performance Processes. * Maintain accurate and auditable commercial records in accordance with company policies and internal controls. * Contribute to the continuous improvement of quotation, order\-management, invoicing, and commercial control processes. * Undertake additional tasks and operational support activities as required. Work Location: Hybrid remote in Solihull B90 8AJ Work Location: Solihull, England, UK Availability: Full time
Job Title: Customer Operations Executive (FTC 6 months) Company: WORLD BRANDS DUTY FREE LTD - PR TRE Job Category: SAP SD Roles & Responsibilities: We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier\-Jouët champagnes. Pernod Ricard Global Travel Retail (GTR) is one of the Group’s largest markets, bringing our world\-renowned portfolio of premium spirits and Champagne to life across airports, cruise ships, border stores and other travel retail channels worldwide. As the global leader in premium The Customer Operations Executive independently manages a defined portfolio of customers across Europe or the Americas. The role acts as the central operational link between customers and internal stakeholders including Commercial, Finance, Planning, Logistics, Marketing, Legal, Brand Companies, third\-party logistics providers and other Pernod Ricard affiliates. This is not solely an order\-processing role. It requires end\-to\-end ownership, analytical judgement and timely operational decisions within agreed authority. The role holder connects information across functions, manages operational exceptions, assesses customer and business risk, and converts data and customer insight into clear actions and escalations. * Manage the end\-to\-end Order to Cash process and aftercare service for a defined customer portfolio, ensuring accuracy, timely execution and high service standards. * Act as the operational link between customers and internal stakeholders, connecting customer, commercial, planning, finance and logistics inputs to support effective decisions and follow\-through. * Use dashboards, reports and operational data to monitor customer performance, forecast alignment, supply risk, distance to go and KPI trends, applying judgement to resolve issues within scope and escalate early where required. * Lead the operational agenda for the assigned portfolio through structured customer reviews, exception management, root\-cause analysis and action tracking. Customer Portfolio \& Order to Cash Management * Manage the end\-to\-end Order to Cash process for a defined customer portfolio across Europe or the Americas. * Receive, validate and process customer orders through EDI, email, JDE Oracle, RPA, customer portals or other agreed channels, ensuring timely and accurate order placement. * Assess orders against forecast, stock availability, recovery plans, allocations, minimum order quantities, credit limits, pricing, route\-to\-market requirements, customer obligations and cost optimisation guidelines. * Monitor orders through shipment and delivery, maintaining visibility of blocks, changes, documentation, promised dates and customer risks until closure. * Maintain complete order history, customer records and administrative accuracy to support month\-end closing, audit readiness and business continuity. * Provide proactive, clear updates to customers on order status, risks, enquiries, changes and service issues. Service Performance, KPIs \& Risk Management * Track and deliver agreed service targets, including CFR, OTIF, SLAs and administrative accuracy. * Identify, assess and escalate risks affecting customer service, shipment execution, monthly value, supply availability or business performance. * Conduct root\-cause analysis on service failures, reason codes, admin errors and customer issues to support corrective actions. * Maintain issue logs for customer, 3PL and operational escalations, ensuring follow\-up with relevant stakeholders. * Prepare supply risk escalations and customer supply review inputs for Sales \& Operations Execution and monthly review forums. * Own and coordinate operational exceptions affecting orders, supply, pricing, credit, transport, customs, documentation, quality or delivery, bringing together the correct stakeholders to minimise customer and business impact. * Use operational dashboards, customer reports and internal tools to monitor customer\-level performance, supply risk, forecast alignment, distance to go, CFR, OTIF and KPI trends. * Make appropriate operational decisions within agreed authority and escalate early when the impact, complexity or decision falls outside scope. * Support the operational readiness of new product introductions, restages, delistings, promotions, VAPs, POSM and customer activations for the assigned portfolio. * Coordinate customer listings, product data, item cross\-references, forecasts, orders, launch timing, stock readiness, documentation and customer\-specific requirements with Marketing, Commercial, Planning, Brand Companies and master\-data owners. * Monitor launch dependencies and risks, escalating gaps early to avoid missed launches, excess inventory, obsolete stock or customer disruption. * Support the depletion or transition of old stock and ensure customer communication is aligned when products, packaging, formats or supply routes change. * Use operational dashboards, customer reports and internal systems to monitor customer\-level performance, supply risk, forecast alignment, distance to go, CFR, OTIF, order accuracy and other relevant KPIs. * Interpret trends and exceptions, connect information across functions and propose practical actions rather than reporting data without a recommendation. * Validate the accuracy and completeness of data used in customer reviews, escalations and business decisions. * Provide clear and concise reports, commentary and escalation summaries to management and stakeholders as required. Finance, Pricing and Credit Control Support * Compare pricing between customer purchase orders and JDE Oracle and escalate anomalies promptly before order release or invoicing. * Support Finance with customer account reconciliation, non\-payment investigation, proof of delivery requests, credit notes and dispute resolution. * Execute payment terms, statements of account and credit\-related follow\-up in collaboration with Finance and Commercial. * Process supplier invoices related to sales order distribution within agreed timelines and validate supporting information before approval or escalation. * Protect confidential pricing, customer and depletion information. * Apply export procedure principles and ensure shipments meet route\-to\-market, regulatory, customer and documentation requirements. * Support EADs, customs documentation, certificates and other shipment documents, coordinating with the appropriate specialists where required. * Understand operational requirements linked to Incoterms, documentation retention, liability, shipment risk and customer obligations. * Maintain working awareness of relevant UK, EU and US requirements, including SEED checks, EMCS entries, ARC numbers, ISF and other applicable documentation. * Raise and support the resolution of quality, dispatch, loss, damage and customer complaints through the appropriate systems and processes. * Maintain accurate customer master data, item cross\-references, EDI setup, customer portfolio information and operational records in relevant systems. * Work with TECH, master\-data teams and process owners to resolve system, integration or data\-quality issues. * Adopt and use agreed systems, dashboards, automation and digital tools correctly, supporting consistent ways of working across both regions. * Participate in testing, validation, training or deployment activities for system changes and automation that affect the role, where required. * Identify recurring process gaps, manual effort, rework, control weaknesses and customer pain points, and propose practical improvements within the role scope. * Support implementation and adoption of agreed process improvements, automation opportunities, SOP updates and standard ways of working. * Document relevant customer knowledge, processes and exceptions so that work can be covered effectively during absence, transitions or peak periods. * Share knowledge and best practices with colleagues, support onboarding and cross\-training, and provide reasonable portfolio coverage across Europe and the Americas when business continuity requires it. * Support projects and ad hoc activities aligned with business needs while maintaining accountability for the assigned customer portfolio. * Customers and third\-party logistics providers: coordinate order and delivery queries, resolve service issues, and support timely execution of customer requirements. * Logistics and Quality teams: manage in\-transit issues, delivery discrepancies, ad hoc collections or deliveries, cost optimisation, quality complaints, and approval of sales\-related distribution costs. * Supply and Demand Planning: align forecasts, allocations, supply availability and demand versus availability risks in line with departmental SOPs and customer priorities. * Commercial teams: provide customer account updates, supply risk visibility, activity calendar support, promotional stock coordination and status updates on outstanding queries. * Finance teams: support credit limit monitoring, payment terms, account reconciliation, documentation requirements, month\-end activities and audit readiness. * Marketing teams: support customer listings, activations, VAPs, POSM shipments and other customer\-related marketing requirements. * Legal, Compliance, Brand Companies and internal affiliates: support documentation, volume tracking for Direct Shipment orders, regulatory requirements, brand company coordination and issue resolution where required. * Degree educated or equivalent relevant experience, preferably in Supply Chain, Business, International Trade, Logistics, Operations or a related discipline. * Fluent in English, with strong written and verbal communication skills. * Strong working knowledge of Microsoft Office, particularly Excel and Outlook, with the ability to work confidently with operational reports, dashboards and customer data. * Good analytical capability, with the ability to interpret data, identify risks or trends, connect information across functions and propose practical solutions within scope. * Understanding of order management, customer service performance, supply availability, forecast alignment, KPI tracking and escalation processes. * Ability to work cross\-functionally with customers, Commercial, Planning, Finance, Logistics, Marketing, 3PLs and internal affiliates. * Strong attention to detail, prioritisation skills and ability to manage multiple customer requirements in a fast\-paced environment. * Previous experience in Customer Operations, Customer Supply Chain, Order to Cash, Logistics, Supply Chain or a comparable operational role. * Experience managing customer orders, service issues and operational follow\-up across multiple internal and external stakeholders. * Experience using reports, dashboards or customer data to track performance, assess risks, identify trends and support operational decision\-making. * Experience working with service, supply or order management KPIs such as OTIF, CFR, order accuracy, forecast alignment or supply availability. * Experience managing competing priorities in a fast\-paced environment, balancing customer requirements, operational constraints and business deadlines. * Experience using ERP systems such as JDE, SAP or equivalent order management platforms. * Experience working with EDI, RPA, customer portals, reporting tools or operational dashboards. * Experience in FMCG, Retail, Drinks, Travel Retail or another customer\-focused supply chain environment. * Fluency in another European language, such as French, Spanish, Italian or Dutch. * Experience supporting customer performance reviews, supply reviews, root\-cause analysis or continuous improvement initiatives. We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring. We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on Sustainability and Responsibility (S\&R). Similarly, if you would like to discuss opportunities for flexible working or e accommodations or support to complete our application process, please let us know. Work Location: London, England, UK Availability: Full time
Job Title: Solution Architect - Finance Systems Company: Currys Job Category: SAP SD Roles & Responsibilities: Vacancy ID: 48492 Role overview: ------------------ We are a leading omni channel retailer operating across the UK, Ireland and Scandinavia, with a workforce of more than 30,000 colleagues. As part of our strategic technology transformation, we are introducing a number of key solutions to support our long term business vision. To enable this, we are seeking an experienced Solution Architect, dedicated to our Finance systems landscape, to shape, deliver, and evolve technology solutions across a portfolio of business critical initiatives. You will lead the design of major programmes and initiatives, ensuring that solutions meet business requirements and align to architectural standards. The successful candidate will demonstrate strong stakeholder engagement, be confident in supporting and guiding other architects, and work effectively in a fast paced, change oriented environment. Collaboration will span teams including Finance, Commercial, Omnichannel, IT, and Analytics. Role overview: ------------------ * Lead creation, analysis, and review of solution architectures across a diverse portfolio of projects and programmes. * Own the end to end design of solutions, ensuring alignment between business requirements and technical needs, using best practices, reference architectures, and reusable assets. * Define system components, services, technologies, and designs spanning Business, Information, Application, and Technology architecture domains. * Own the solution design for core finance capabilities, including the general ledger and sub ledgers, accounts payable and receivable, fixed assets, tax, treasury and cash management, financial consolidation and reporting, and planning and forecasting. * Design the integration between Finance and the wider retail estate, spanning point of sale, e commerce, order management, merchandising, stock and supply chain, payments and settlement, and HR and payroll, ensuring data flows are complete, reconcilable, and auditable. * Design solutions that support the end to end finance process flows of record to report, order to cash, and procure to pay, with appropriate controls, segregation of duties, and audit traceability built in. * Ensure solutions meet financial control, reporting, and compliance obligations, including internal financial controls, statutory and external audit requirements, IFRS reporting, tax and VAT obligations, and PCI DSS for payment related flows. * Design for period end close, high volume transaction posting, and sales and cash reconciliation at retail scale, balancing performance, cost, and data accuracy. * Contribute to multiple complex or large scale programmes in a matrixed environment. * Oversee and guide the development of solutions across hardware, software, operability, scalability, and associated business processes. * Provide architectural leadership and oversight to delivery teams and engineering partners. * Review software designs, architectural documentation, and technical capabilities to ensure alignment with strategy and standards. Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on\-going training and skills for life. Work Location: London, ENG, UK Availability: Full time
Job Title: Customer Support Advisor Company: TRADEBE Job Category: SAP SD Roles & Responsibilities: Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels. Your responsibilities will include: * Providing outstanding support to our customers throughout the end\-to\-end process order to cash life cycle, from inquiry through to invoicing. * This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone. * You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. * You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish. * Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end\-to\-end life cycle. * Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence). * Processing customer sales orders, dealing with customer requests and using multiple systems on a day\-to\-day basis. * Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Work Location: Warrington, England, UK Availability: Full time
Job Title: Systems Analyst - Logistics Company: Tarmac Job Category: SAP SD Roles & Responsibilities: At Tarmac , we're looking for a talented technology professional to join our team and play a key role in supporting and enhancing the systems that keep our logistics operation moving. You'll work closely with business stakeholders, technology teams and vendors to design, deliver and support solutions that improve efficiency, enable change and create real business value. 🔹 Leading enhancements and project delivery from design through to deployment 🔹 Supporting business\-critical applications and resolving complex incidents 🔹 Supporting business transformation initiatives across logistics and supply chain operations ⭐ Logistics, transport or fleet management systems knowledge This is an opportunity to work on high\-impact technology that supports one of the UK's leading construction materials businesses. You'll join a collaborative environment where your expertise will directly influence the evolution of our logistics systems and business processes. If you'd like to discuss the role in detail, please contact our recruiter Tim Ryan \- Email \- tim.ryan@tarmac.com of call him on Tel: 07483904587\. If you'd like to apply for the role, please click on the following link:https://jobs.crh.com/job/Systems\-Analyst\-Logistics/529984\-en\US/ Work Location: Mountsorrel, England, UK Availability: Full time
Job Title: Customer Service Team Lead Company: MSD Job Category: SAP SD Roles & Responsibilities: Job Description The Lead Associate, Customer Service is responsible for leading the day\-to\-day operational performance of the Customer Services function, with a particular focus on order management, logistics, inventory allocation, customer fulfilment, and business process improvement. This role acts as the operational lead for customer order fulfilment and supply chain coordination, ensuring exceptional service levels whilst balancing customer demand, inventory availability, regulatory requirements, and business priorities. The successful candidate will provide leadership across the Order Logistics team, drive operational excellence, identify opportunities to improve efficiency through automation and AI\-enabled solutions, and act as a key escalation point for customers, distribution partners, and internal stakeholders. The role requires a proactive leader who can take ownership of complex operational challenges, manage competing priorities, and deliver continuous improvements that enhance customer experience and business performance. Key Responsibilities Operational Leadership * Lead the daily activities of the Order Logistics function, driving service excellence and operational effectiveness. * Act as the operational lead for customer order fulfilment, ensuring orders are processed accurately and delivered on time. * Provide leadership, guidance, coaching, and support to team members. * Monitor operational performance and proactively address risks affecting customer service or supply continuity. * Serve as the first point of escalation for complex customer, logistics, invoice, and order\-related issues. * Lead operational reviews and drive actions to improve service levels and customer satisfaction. Order Management Logistics * Oversee the full order\-to\-delivery process, ensuring accuracy, compliance, and efficiency throughout the customer journey. * Maintain effective management of SAP order activity, customer back orders, and supply constraints. * Coordinate closely with Demand Planning, Supply Chain, Distribution Partners, and Commercial teams to resolve fulfilment challenges. * Manage customer allocations and product release processes, balancing customer requirements with available stock. * Lead short supply reviews and allocation planning activities to support fair and effective product distribution. * Manage distribution partner product setup, inventory monitoring, and operational communications. * Drive improvements in logistics performance and customer fulfilment outcomes. Allocation Supply Management * Take ownership of product allocation processes and stock prioritisation activities. * Partner with Supply Chain, Planning, and Commercial teams to develop allocation strategies during constrained supply situations. * Monitor inventory trends, supply risks, and customer demand patterns. * Provide recommendations and operational leadership during periods of supply disruption. * Lead allocation communication plans with internal stakeholders and customers where required. * Maintain an exemplary standard of customer service across all customer interactions. * Lead investigations and resolution activities relating to complaints, disputes, service failures, and delivery issues. * Gather and analyse information to support rapid resolution of escalated cases. * Manage exception handling for returns, credits, invoicing issues, damaged deliveries, and customer claims. * Build strong working relationships with customers, distribution partners, and internal stakeholders. * Identify opportunities to improve operational processes, eliminate waste, and simplify ways of working. * Use data, reporting, and operational insights to drive process improvements. * Champion the use of automation, AI tools, and digital technologies to improve efficiency, accuracy, and customer experience. * Lead initiatives that streamline order processing, reporting, customer communications, and operational workflows. * Develop and maintain SOPs, process documentation, and operational best practices. * Support broader business transformation and continuous improvement projects. * Produce and analyse operational reports, KPIs, and performance metrics. * Monitor customer service, logistics, inventory, allocation, and fulfilment performance. * Provide insights and recommendations to management based on data trends. * Support business decision\-making through effective use of operational data and reporting. * Raise and manage incident reports relating to quality, logistics, compliance, or service failures. * Support investigations into non\-conformances, temperature deviations, damaged deliveries, and customer complaints. * Maintain compliance with company policies, quality requirements, and regulatory standards. * Manage Bona Fide verification activities and annual reviews. People Development * Support onboarding, training, and development of new team members. * Share knowledge and best practices across the team. * Promote a culture of accountability, collaboration, customer focus, and continuous improvement. * Support departmental projects and cross\-functional initiatives. * Significant experience within Customer Service, Supply Chain Operations, Order Management, Logistics, or Customer Operations. * Experience leading operational activities, projects, or teams within a customer\-focused environment. * Strong understanding of order\-to\-cash processes and customer fulfilment operations. * Experience managing escalations and complex customer issues. * Experience working with ERP systems such as SAP. * Strong analytical and problem\-solving skills. * Demonstrated ability to manage multiple priorities in a fast\-paced operational environment. * Excellent stakeholder management and communication skills. * Experience managing or supporting product allocation processes. * Experience working with distribution partners, inventory management, or supply planning teams. * Experience leading continuous improvement initiatives. * Experience using AI, automation, digital tools, or process optimisation technologies to improve business performance. * Pharmaceutical, animal health, healthcare, FMCG, or regulated industry experience. * Leadership and ownership * Operational excellence * Customer focus * Commercial awareness * Data\-driven decision making * Continuous improvement mindset * Stakeholder management * Change leadership * Digital and AI literacy * Problem solving and decision making * Resilience and adaptability Customer Service, Order Processing, People Management, Problem Resolution, Product Sales Training, Report Preparation, Sales Data Management, Sales Order Processing, Sales Reporting, Sales Support, Service Requests, Technical Support, Work Order Management Shift: Work Location: Milton Keynes, England, UK Availability: Full time
Job Title: Systems Analyst - Logistics Company: Tarmac Job Category: SAP SD Roles & Responsibilities: CRH is a global leader in building materials solutions, and Tarmac is a leading sustainable building materials and construction solutions business in the UK At Tarmac, we're looking for a Systems Analyst \- Logistics to join our IT team and play a pivotal role in delivering innovative solutions that keep our logistics network moving efficiently. This is an exciting opportunity to work across a range of business transformation projects, enhancements, and operational support activities while acting as a trusted subject matter expert for key logistics applications. Key responsibilities include: * Acting as the Subject Matter Expert for logistics applications and associated business processes * Collaborating with stakeholders to understand requirements and translate them into functional solutions * Leading the end\-to\-end delivery of system enhancements and project work, from design and build through testing, UAT and deployment * Providing expert second\-line application support and ensuring service delivery against agreed SLAs * Investigating incidents, identifying root causes and driving resolution and continuous improvement activities * Working closely with third\-party vendors and internal teams to maintain high\-performing services * Supporting change management, compliance, governance and internal control processes * Driving innovation and helping shape future logistics systems capabilities across the business We're seeking someone who combines strong technical expertise with excellent stakeholder management and problem\-solving skills. At Tarmac, you'll have the opportunity to work on business\-critical systems that directly support one of the UK's leading construction materials businesses. You'll join a collaborative team where innovation, continuous improvement and professional development are encouraged and rewarded. Alongside this role, you'll have access to industry\-leading rewards, development opportunities, and a culture that puts people first, including: * Bonus scheme * Enhanced holiday entitlement * Contributory pension scheme * Access to the Tarmac Reward website with discounts on retailers, holidays, etc. * Access to our Employee Assistance helpline for free and confidential advice * Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ\+, Parents \& carers, Ability, Wellbeing, Female voice and menopause * Training and development opportunities Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Work Location: Loughborough, England, UK Availability: Full time
Job Title: Customer Support Representative Company: Pelican Products, Inc. Job Category: SAP SD Roles & Responsibilities: The Customer Support Representative is responsible for managing customer orders from start to finish and engaging and maintaining customer service relationships. Primary Duties and Responsibilities * Communicate with customers regarding their orders, including creating order acknowledgments and promptly responding to all customer service inquiries, concerns, complaints. * Serve as a crucial link between Business Development Managers and internal teams, ensuring a seamless sales engagement, customer onboarding, and ongoing support process. * Oversee the sales order process, from processing orders and maintaining accurate file records to raising invoices. * Collaborate with internal and external sales teams, as well as other operational departments, to ensure customer expectations are met. * Ensuring data accuracy and updating databases with day\-to\-day activities. * Drive initiatives and strategies aimed at improving operational processes. Champion change in a rapidly growing area of the business. * Perform other administrative duties and support the customer service and sales departments as needed. * Following company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Following safety guidelines and procedures in accordance with the role. Work Location: Leighton Buzzard, England, UK Availability: Full time
Job Title: Expanded Access Program Coordinator Company: Durbin PLC (UK) Job Category: SAP SD Roles & Responsibilities: * Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution. * Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives. * Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary. * Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals. * Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required. * HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in\-country regulatory requirements * Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable. * Sales Order Processing: Process sales orders through the ERP system for billing purposes. * Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation. * Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions. * Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking. * Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process. * Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments. * Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Work Location: UK Availability: Full time
Job Title: Solutions Architect (Sales & Distribution) Company: Princes Group Job Category: SAP SD Roles & Responsibilities: Role Description Princes Liverpool is recruiting for a Solutions Architect (Sales \& Distribution) to join our Head Office in the Royal Liver Building in Liverpool. This is a rare opportunity to join one of the UK's leading FMCG businesses. Department / Location: IT – Supply Chain \& Customer Fulfilment Reports To: IT Delivery Manager – Supply Chain \& Customer Fulfilment 1\. Job Purpose Responsible for the design, definition, and assurance of technology solutions supporting Sales \& Distribution processes. Ensures SAP SD solutions deliver efficient, scalable, and integrated order\-to\-cash capabilities across order management, pricing, logistics execution and billing. * Dimensions * Owns solution architecture across SAP SD and related fulfilment systems * Covers Order\-to\-Cash including order entry, ATP, pricing, delivery and billing * Operates across multiple business units and international operations * Supports integration with Logistics, Planning and Finance (Accounts Receivable) * Provides technical leadership across delivery teams * No direct line management responsibility * Key Responsibilities * Define end\-to\-end SAP SD solution architectures across Supply Chain \& Customer Fulfilment domain * Design solutions covering order management, ATP, pricing, deliveries and billing processes * Ensure integration between SAP SD, logistics systems, EDI platforms and finance systems * Produce architecture artefacts, designs and documentation * Ensure alignment to enterprise architecture standards and governance * Provide architectural assurance across delivery programmes and BAU changes * Work with business stakeholders to translate sales and fulfilment requirements into solutions * Support S/4HANA transformation and O2C process standardisation * Identify opportunities for optimisation, automation and continuous improvement * Support vendor selection, system evaluation and technical decision\-making * Key Relationships * IT Delivery Manager – Supply Chain \& Customer Fulfilment * Enterprise Architect * Solution Architects (Planning, Logistics, Finance) * Business Analysts and Developers * Sales, Customer Services and Logistics stakeholders * External vendors and system integrators Work Location: Liverpool, England, UK Availability: Full time
