Customer Support Representative

Job Title: Customer Support Representative Company: Pelican Products, Inc. Job Category: SAP SD Roles & Responsibilities: The Customer Support Representative is responsible for managing customer orders from start to finish and engaging and maintaining customer service relationships. Primary Duties and Responsibilities * Communicate with customers regarding their orders, including creating order acknowledgments and promptly responding to all customer service inquiries, concerns, complaints. * Serve as a crucial link between Business Development Managers and internal teams, ensuring a seamless sales engagement, customer onboarding, and ongoing support process. * Oversee the sales order process, from processing orders and maintaining accurate file records to raising invoices. * Collaborate with internal and external sales teams, as well as other operational departments, to ensure customer expectations are met. * Ensuring data accuracy and updating databases with day\-to\-day activities. * Drive initiatives and strategies aimed at improving operational processes. Champion change in a rapidly growing area of the business. * Perform other administrative duties and support the customer service and sales departments as needed. * Following company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Following safety guidelines and procedures in accordance with the role. Work Location: Leighton Buzzard, England, UK Availability: Full time

Required Skills and Qualifications Preferred Skills and Qualifications * Experience of SAP or similar MRP/ERP system * Experience with continuous improvement principles and how to apply them to process. * Ability to identify and solve problems, think critically and creatively. * Competitive annual salary, Circa £32,000 per annum * Sales Commission Scheme * Hybrid working * Electric vehicle salary sacrifice scheme * Cycle to Work scheme * WPA – Optional private medical insurance and/or dental and optical cash plan * Employee Assistance Programmes (EAPs) * Free eye tests * 26 days' annual leave, plus bank holidays * Long service awards * Pension scheme with employer contributions matched up to 6% * Death in service benefit * Life assurance (4x annual salary) * Plus many more Key Skills: SAP SD Salary: GBP 32000 - 32000 per yearly