Job Title: Finance Systems Project Manager (SAP) Company: DELIVERY HERO APAC PTE. LIMITED SAP Module: SAP PM Roles & Responsibilities: Job Description Join our dynamic team and contribute your expertise to drive the successful delivery of complex finance systems projects within our organisation. As a Finance Systems Manager leading our project management team for APAC, you will play a pivotal role in leading our regional initiatives, managing requirements, and ensuring seamless collaboration across teams to achieve smooth finance systems go-lives. We are seeking a highly skilled and experienced Finance Systems Manager to join our team. In this role, you will be responsible for managing the requirements intake and prioritisation process for the Finance Systems team in the region. You will lead a small, but effective team of project managers, bridging the gap between various business and technology teams to deliver fast, optimised, and impactful finance system solutions. Responsibilities * Project manage complex finance systems projects across the APAC region, ensuring on-time and within-scope delivery. * Manage the requirements intake and prioritisation process for the Finance Systems team in APAC, aligning regional business needs with technology roadmaps. * Lead, mentor, and manage a small, but highly effective team of project managers across APAC to drive project excellence. * Close the gap between different business units and technology teams to facilitate fast, smooth, and successful finance systems go-lives. * Collaborate with key stakeholders to understand their regional needs and provide expert advice on project management best practices and finance system workflows. * Conduct risk assessments, manage dependencies, and support end-to-end testing phases to safeguard the integrity of finance system deployments. * Partner with cross-functional and global teams to ensure successful localisation and integration of finance systems across APAC countries. * Stay pro-active in identifying bottlenecks and driving continuous improvements to existing project management frameworks and ways of working. * A dynamic and challenging work environment. * A company committed to developing you personally and professionally. * A great working atmosphere with regular company and team events. * A vibrant and international team committed to diversity and inclusion. * Responsibility from day one in a fast growing and global company. * Other benefits include free food, health and dental insurance, and learning and development opportunities! Work Location: Singapore, Singapore Availability: Full time

Job Title: Software Specialist (Engineer), Enterprise Application Company: Singapore Pools SAP Module: SAP PM Roles & Responsibilities: Since inception, Singapore Pools’ staff have a long-standing commitment to doing good and giving back to those in need. Staff volunteers support activities held all year round, from helping disadvantaged children, youth-at-risk, underprivileged families, and elderly, to conserving the environment. Job Purpose The role is involved in planning, analysis, detailed design, coding, testing and implementation of development and/or enhancements and provide ongoing application support including for projects. This includes creating, executing and documenting the tests necessary to ensure applications meet business, functional and performance requirements for enhancements/fixes, product upgrades, projects, and reports bugs to team lead, vendor, project team, and accurately communicates impact of bugs. The role works closely with business stakeholders and technology partners to gather, analyse, validate and translate business requirements into business aligned technology solutions. The role is also responsible for the quality and integrity of the Incident Management process, identify and log incidents/problems, restore normal services and minimize adverse impact on operations, monitor all events that occur in the relevant applications/system to allow normal operations and to detect and escalate exception conditions. * Work with the business to gather and define requirements and translate them into design specifications. * Identify, verify and document functional and technical requirements using established requirements management methodology and tools. * Review all user stories and requirement documents, receive feedback and ensure all issues related to the requirements are resolved in a timely manner. * Develop new code or reuse existing codes to implement enhancements or new business solutions and maintain documentation of solutions. * Engage in the development and configuration of the application components from conceptualization through to stabilization. * Identify new software technologies to fit specialized business needs and configurations. * Write and execute comprehensive unit tests plans and test cases. * Perform performance testing to ensure that expected application performance levels are achieved. * Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage. * Manage the test phases including system integration, functional testing, user acceptance testing and regression testing. * Develop required testing deliverables including testing plan, approach, testing scenarios, conditions, expected results, test scripts, and testing control sheets in accordance with the established standards. * Execute formal review cycles including informal review, formal review, testing sign-off. * Collaborate with all relevant stakeholders including service transition and operations and secure the requisite sign-offs. * Facilitate automated testing throughout the test lifecycle, embed risk based testing, and reuse of test scripts. * Retest corrections to ensure problems are resolved and communicate with the relevant stakeholders accordingly. * Supervise vendor on the design, coding and testing based on user and technical requirements. * Manage vendor SLAs and ensure outsourced activities are performed to the standards. * Work closely with Product Owner and Business to support new product launches and enhancements. * Provide support to audit activities. * Manage day-to-day operations management activities including the investigation and resolution of incidents, problems, and working assigned queues. * Conduct prioritization of problems, incidents, and service requests, leveraging business understanding and technical comprehension of the issue. * Manage communication of incidents, problems and escalations to internal and external partners/vendors as required. * Liaise with business and operational users to resolve support issues. * Liaise with user on enquiries, usage of systems, and / or any other queries pertaining to business systems. * Degree-qualified in Information Technology, Computer Science, Engineering or IT related discipline, with 3+ years of experience in developing and implementing applications, application enhancements and automated testing. * Ability to collaborate, communicate, and triage technical issues across teams. * Excellent understanding of business complexity and project interdependencies. * Expertise in the technical domain knowledge and good understanding of underlying business processes and systems. * Strong analytical, problem solving and troubleshooting skills. * Knowledge of ITIL incident management processes. * Strong interpersonal skills to collaboratively work with cross functional and diverse teams including business to deliver results. * Strong written and communication skills across organizational levels, internal and external stakeholders. * Knowledge of testing methodologies, standards and automated testing tool.s * Strong willingness to learn and adopt new technologies and platform. * Experience in JIRA, Confluence. * Detail oriented, well-organized and self-motivated, comfortable working both independently and collaboratively. * Demonstrates a strong commitment to continuous improvement by expanding knowledge across new business and functional areas. * Strong working knowledge in migration of custom Fiori applications from Neo to Cloud Foundry in SAP Business Technology Platform (BTP) including setup and configuration. For S/4HANA Role For SuccessFactors Role * Strong working knowledge in Core HR e.g. Employee Central, Recruiting, Time Off, Claims, Work Schedule/Timesheet & Attendances, Talent Management, Compensation, Employee Central Payroll for SAP SuccessFactors and SAP Business Technology Platform (BTP). Knowledge in Coupa is advantageous. * Technical knowledge in at least two or more skillsets: SuccessFactors config, SAP ABAP, SAPUI5, SAP Fiori, Java, JavaScript, HTML5, CSS, SAP Smartforms/Adobeform, configure/build SAP integration flow (iFlow), build UI/UX, automation/workflow with/without customization in SAP BTP, C#, Visual Basic, ASP.Net. Work Location: Singapore, Singapore Availability: Full time

Job Title: Project Manager Company: RAPSYS TECHNOLOGIES PTE LTD SAP Module: SAP PM Roles & Responsibilities: 🌟 We're Hiring: Project Manager! 🌟 We are looking for a skilled and driven Project Manager to lead key initiatives and ensure successful delivery of projects. The ideal candidate will have at least 7 years of experience managing complex projects, excellent organizational skills, and the ability to communicate effectively with cross-functional teams. 💼 Role: Project Manager • Partner with product managers and designers to conduct user interviews, translate findings into delivery priorities and maintain alignment between user needs, scope and project outcomes. • Plan and facilitate sprint planning, scrum meetings and retrospectives, resolve working-level impediments and ensure agreed improvements are implemented. • Own the end-to-end project plan, development pace, schedule, milestones, dependencies, risks, issues, decisions and change control for assigned projects or workstreams. • Lead system, user and security test planning and release-readiness coordination, ensuring defects, approvals, operational handover and implementation prerequisites are resolved before release. • Independently manage maintenance contracts and service agreements, including deliverables, service levels, contract milestones, obligations, renewals and vendor performance. • Own licence and subscription renewal planning and coordinate upgrades for technologies approaching end of support to maintain continuous coverage and support. • Validate and recommend monthly invoices for endorsement by confirming service acceptance, rates, quantities, transaction charges, service-request usage and supporting records. • Own project budget tracking and forecasting, monitor commitments and actual expenditure, coordinate OOE drawdowns and recommend corrective action for projected shortfalls or variances. • Lead the delivery of key service requests from scope clarification and impact assessment through approval, testing, implementation and closure. • Gatekeep service-request man-days by challenging assumptions, effort breakdowns, role mix, dependencies and unsupported estimates against contractual rates and deliverables. • Chair working-level project and vendor governance meetings, provide clear management reporting and escalate decisions that exceed delegated authority. • At least 4 years but less than 7 years of experience relevant to the Project Manager job role. • Strong written and verbal communication skills, including documentation, minute taking, technical writing and concise management escalation. • Working knowledge of ITIL practices for incident, problem, change, release and service-level management. Work Location: Singapore, Singapore Availability: Full time

Job Title: IT Consultant (SAP S/4 Hana Finance) (11-months contract) Company: Singapore Institute of Technology SAP Module: SAP PM Roles & Responsibilities: Job Description IT Consultant (SAP S/4 Hana Finance) (11-months contract) Key Responsibilities * Support SAP S/4 HANA Finance modules and handle incidents, service requests, and change requests independently. * Provide basic support for SAP Analytics Cloud (SAC), including user enquiries, access issues, data validation, and coordination with vendors where required. * Conduct user requirement analysis for enhancements, analyse business information needs, translate requirements into functional specifications, and secure user signoffs. * Perform systems and data analysis, including reviewing existing system or program logic and recommending changes to improve processes where necessary. * Analyse and propose data integration specifications for data exchanges with other IT systems inside and outside the organization. * Evaluate potential solutions and make recommendations to business users, taking into consideration S/4HANA best practices and process standardisation. * Support interfaces between non-ERP systems and SAP S/4 HANA. * Liaise closely with business users, vendors, and team members to build good rapport and ensure timely resolution of support matters. * Support application maintenance, user testing, patches, upgrades, and project implementation activities in accordance with established methodologies and policies. * Plan, coordinate, conduct, and document end-to-end unit testing and System Integration Testing, and support users during User Acceptance Testing. * Keep abreast of relevant digital tools, including Microsoft Copilot and other AI-enabled productivity solutions, and explore practical use cases to improve support efficiency. Work Location: Singapore, Singapore Availability: Full time

Job Title: Engineering Scheduler Company: Abbott SAP Module: SAP PM Roles & Responsibilities: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Manufacturing Singapore (AMS ) plays a critical role in supporting Abbott’s global operations through world-class manufacturing, engineering excellence, and operational reliability. Our teams are committed to delivering high-quality products while maintaining the highest standards of safety, compliance, and continuous improvement. * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. * Set up yearly maintenance and projects plan (including downtime budget). * Align yearly plan together with production. * Use the planned (Ready) backlog from Planner and available hours provided by Shift Supervisors to develop the weekly schedule and make schedule adjustments when necessary. * Discuss and align maintenance planning with operations at a minimum of once a week. * Freeze weekly maintenance plan and communicate to stakeholders. * Review adherence to weekly maintenance plans with stakeholders and reschedule non-adherences accordingly. * Ensure work order resource allocation in MAXIMO system is accurately reflected. * Act as the Maximo Super User for scheduling workflows and data accuracy. * Generate scheduling performance reports using Cognos Super User capabilities. * Keep equipment maintained with minimal impact to production uptime. * Collaborate cross-functionally to optimize maintenance execution windows and steward progress with stakeholders. * Track and report weekly/monthly maintenance planning performance metrics. * Perform other business-related duties as requested by the Head of Department. * Comply with all Good Manufacturing Practices (GMPs), hygiene rules, and sanitation standards. * Undertake any other duties as assigned by the supervisor. Work Location: Singapore, Singapore Availability: Full time

Job Title: SAP Business Analyst Company: Dexian Asia Pacific SAP Module: SAP PM Roles & Responsibilities: Role Name: S/4 HANA Data Analyst Job Description S/4HANA Project & Data Analyst (Contract) who can bridge business, SAP, data, and IT teams. This is particularly important for FG because a significant portion of the work involves understanding data flows, label logic, business processes, and SAP custom developments. We are seeking a highly analytical and detail-oriented contractor to support S/4HANA transformation program and Finished Goods (FG) business operations. The role will support project management activities, data validation, process analysis, system testing, and SAP troubleshooting to ensure successful deployment and stabilization of S/4 solutions. The successful candidate will work closely with Business Process Owners, FG Operations, Planning, Logistics, IT Development, and Deloitte project teams to support business readiness, data integrity, process governance, and issue resolution. A key aspect of the role is the ability to analyze SAP technical logic, including ABAP programs, SAP tables, and label-printing programs, to trace data sources and explain how information is derived and displayed in business transactions, reports, and shipping labels. Key Responsibilities S/4HANA Project Support * Support project managers and business leads in S/4HANA implementation, migration, testing, and deployment activities. * Track project deliverables, action items, risks, issues, and dependencies. * Coordinate meetings, workshops, UAT activities, defect management, and deployment readiness reviews. * Support cutover planning and business readiness activities. * Prepare executive updates, project status reports, and stakeholder communications. * Perform data validation between SAP ECC, SAP S/4HANA, reporting tools, and business outputs. * Analyze master data, transactional data, and interfaces to identify discrepancies and root causes. * Validate inventory, order, shipment, and batch-related data to ensure business process integrity. * Support data cleansing and data-quality improvement initiatives. * Analyze SAP processes related to Finished Goods, Logistics, Order Fulfillment, Labeling, and Inventory Management. * Support troubleshooting of SAP transactions, reports, interfaces, and batch-processing jobs. * Review functional specifications and collaborate with IT on enhancement requests and defect resolution. * Support root-cause investigations for system and process issues. SAP Label & Data Source Management * Develop and execute test scenarios and UAT test scripts. * Validate system enhancements and bug fixes. * Document test results and support defect triage activities. * Coordinate with business users and IT teams to ensure successful issue closure. * Develop process flows, work instructions, SOPs, and training materials. * Document business requirements, solution designs, and process impacts. * Maintain audit-ready documentation for project and operational activities. * Experience in semiconductor manufacturing, supply chain, logistics, planning, or finished goods operations. * Familiarity with SAP modules such as: * SD (Sales & Distribution) * MM (Materials Management) * WM/EWM * PP * QM * Understanding of SAP tables, data structures, and custom developments. * Ability to read and interpret ABAP code to understand business logic and data derivation (advantage, preferred) * Experience performing root-cause analysis of SAP transactions, reports, interfaces, and label-printing programs. * Familiarity with Power BI, Tableau, SQL, Snowflake, or other reporting tools. * Experience supporting User Acceptance Testing (UAT), defect management, and deployment activities. * Project Coordination * Data Analysis * SAP Functional Knowledge * ABAP Code Interpretation * Root Cause Analysis * Stakeholder Management * Process Documentation * Testing & Validation * Supply Chain & Logistics Understanding * Continuous Improvement Mindset * Support successful delivery of S/4HANA milestones and deployments. * Improve data accuracy and process transparency. * Reduce time required to investigate SAP and label-related issues. * Establish clear documentation of SAP label field sources and business logic. * Enable business teams to better understand and govern SAP processes, reports, and labels. * Improve quality and efficiency of UAT, issue resolution, and project execution. Work Location: Singapore, Singapore Availability: Full time

Job Title: SAP FICO Senior Associate/Manager Company: ERNST & YOUNG ADVISORY PTE. LTD. SAP Module: SAP PM Roles & Responsibilities: At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. SAP FICO Consultant is a specialized professional responsible for the implementation, configuration, and support of the SAP Financial Accounting (FI) and Controlling (CO) modules. The candidate plays a crucial role in ensuring that the financial processes of an organization are efficiently managed and aligned with business objectives. Your key Responsibilities: * Lead and manage SAP FICO module implementation and configuration projects. * Research, analyse, design and develop SAP FICO solutions to meet the specific needs of the organization. * Update/Enhance SAP software capabilities and develp & direct testing and validation procedures * Ensure seamless integration with other SAP modules and external systems. * Manage General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting. * Ensure accurate and timely financial reporting and compliance with accounting standards and regulations. * Oversee Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal Orders, and Product Costing. * Develop and implement effective controlling processes to support business decision-making. * Conduct thorough analysis of business processes and identify areas for improvement. * Provide recommendations for process optimization and automation. * Train end-users on SAP FICO functionalities and best practices. * Provide ongoing support and troubleshooting for SAP FICO-related issues. * Work with computer hardware engineers to integrate hardware and software systems. * Develop specifications and performance requirements for SAP FICO. * Ensure that hardware systems are optimized to support SAP FICO functionalities and performance. Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. * Support, coaching and feedback from some of the most engaging colleagues around * Opportunities to develop new skills and progress your career * The freedom and flexibility to handle your role in a way that’s right for you Work Location: Singapore, Singapore Availability: Full time

Job Title: SAP Record-to-Report (RTR) Consultant Company: Accenture Southeast Asia SAP Module: SAP PM Roles & Responsibilities: About The Role Accenture is seeking an experienced Record to Report (R2R) Consultant with strong SAP implementation expertise to support finance transformation initiatives and ERP-driven business process improvements. This role will be responsible for designing, implementing, and optimizing SAP Finance solutions while ensuring efficient Record to Report operations, high-quality financial reporting, regulatory compliance, and strong internal controls. Key Responsibilities- Lead and support end-to-end Record to Report processes, including general ledger accounting, journal entries, accruals, fixed assets, intercompany accounting, balance sheet reconciliations, and financial reporting. - Participate in SAP ECC and SAP S/4HANA implementation, rollout, migration, upgrade, and finance transformation projects. - Facilitate business process workshops, requirements gathering sessions, process mapping, and fit-gap analysis activities. - Design and optimize R2R processes to improve financial close efficiency, reporting accuracy, standardization, and compliance. - Support system configuration validation, testing activities (SIT/UAT), defect resolution, cutover planning, and post-go-live stabilization. - Collaborate with cross-functional stakeholders, functional consultants, technical teams, and business users to deliver scalable finance solutions. - Ensure compliance with accounting standards, financial controls, audit requirements, and corporate governance policies. - Drive continuous improvement initiatives, automation opportunities, and best practices across finance operations and reporting processes. Required Qualifications- Bachelor's degree in Accountancy, Finance, Commerce, Business Administration, or a related field. - 5 to 15 years of experience in Record to Report (R2R), General Ledger, Financial Close, Financial Reporting, or Finance Transformation functions. - Proven hands-on experience in SAP implementation, rollout, migration, or transformation projects with significant involvement in R2R workstreams. - Strong expertise in SAP Finance solutions, including SAP FI and SAP S/4HANA Finance. - Strong understanding of accounting principles, month-end and year-end close processes, reconciliations, financial reporting, and internal controls. - Experience in requirements gathering, business process design, fit-gap analysis, testing, deployment, and post-production support. - Knowledge of IFRS and financial compliance requirements. - Strong analytical, problem-solving, stakeholder management, and communication skills. Preferred Qualifications- Professional accounting certification such as CPA, CA, ACCA, or equivalent. - Experience within shared services, global business services, or finance consulting environments. - Exposure to SAP Central Finance, SAP Group Reporting, SAP BPC, or related SAP Finance solutions. - Experience with automation, intelligent finance solutions, and digital transformation initiatives. - Lean Six Sigma, PMP, Agile, or related project delivery certifications. - Experience working in regional or global delivery environments. You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Work Location: Singapore, Singapore Availability: Full time

Job Title: Lead, IT Business Delivery Company: ASM SAP Module: SAP PM Roles & Responsibilities: Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission At ASM, digital transformation plays a critical role in enabling innovation, operational excellence, and business growth. As a Lead, IT Business Delivery, you will lead the governance, planning, and coordination of strategic technology initiatives across our global business application portfolio. Working closely with business leaders, technology teams, and external partners, you will ensure our programs deliver measurable value while maintaining strong governance, financial discipline, and execution excellence. Your ability to bring people together, manage complexity, and drive informed decisions will help shape the future of ASM's digital landscape. What You Will Be Working On Program Governance & Portfolio Management * Lead governance activities across ASM's digital transformation and business application initiatives. * Facilitate steering committees, program reviews, governance forums, and key decision-making sessions. * Maintain program reporting, executive dashboards, risk registers, issue logs, and action tracking. * Ensure programs comply with project management standards, governance frameworks, and approval requirements. Demand & Change Management * Manage the intake, review, prioritization, and approval of enhancement and change requests. * Partner with business process owners, solution architects, and delivery teams to assess business value and implementation feasibility. * Support portfolio prioritization based on strategic objectives, resource capacity, dependencies, and budget considerations. * Ensure governance decisions, actions, and outcomes are documented and communicated effectively. Financial Management * Develop and maintain program budgets, forecasts, and financial tracking processes. * Monitor expenditures, vendor invoices, software licensing costs, and resource utilization. * Prepare financial reports, budget submissions, and variance analyses for leadership review. * Identify opportunities to optimize costs while ensuring alignment with approved funding. Vendor & Partner Management * Build and maintain strong relationships with strategic partners, system integrators, and software vendors. * Support contract reviews, statements of work, procurement activities, and commercial negotiations. * Track vendor commitments, project deliverables, proposals, estimates, and quotations. * Escalate commercial or delivery-related risks and issues when leadership support is required. * Coordinate delivery plans across internal technology teams and external partners. * Monitor demand pipelines, resource capacity, release schedules, and project dependencies. * Help teams proactively manage testing requirements, risks, and cross-functional impacts. * Support roadmap planning and prioritization when demand exceeds available capacity. * Develop trusted relationships with business leaders, technology teams, consulting partners, and project stakeholders. * Communicate program status, risks, decisions, and recommendations in a clear and executive-ready manner. * Facilitate cross-functional discussions that drive alignment, accountability, and timely decision-making. * Ensure governance outcomes, meeting actions, and key updates are communicated effectively. Work Location: Singapore Availability: Full time

Job Title: AppleCare Technologies Project Manager Company: Apple SAP Module: SAP PM Roles & Responsibilities: Summary Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with complex technical challenges, and bring engineering intuition to the problems you solve? Do you develop strong relationships, build trust, and drive outcomes through technical credibility and influence? Do you communicate openly and clearly with engineers and business leaders alike, collaborate enthusiastically, and value a culture of healthy debate grounded in data and design thinking? AppleCare Technologies Business Process Reengineering (BPR) is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Support, Supply Chain, and Logistics. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide, from hardware repair engineering and diagnostics platforms to service quality and customer systems. You will bring engineering depth to your partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations. Description In this role, you will plan and lead complex technical projects to simplify and scale AppleCare enterprise systems. You will partner closely with engineering teams, solution architects, and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation. Responsibilities * Plan and lead multiple complex technical projects, balancing scope, schedule, and budget constraints with engineering feasibility and long-term platform health. * Drive the technological design process, from requirements definition and user stories to solution architecture, vetting, and selection. * Lead geographically dispersed, cross-functional teams spanning engineering, operations, and third-party partners to ensure solutions are well-architected, integrated, and sustainable. * Leverage strong business understanding of service operations, including hardware, repair, diagnostics, service process, and customer journey contexts to translate and drive clear scope and objectives into technology development project lifecycles. * Partner with data scientists, solution architects, and various engineering teams (diagnostics, hardware repair, service quality, and others) to define technically grounded requirements and evaluate architectural options, including Artificial Intelligence and Machine Learning (AI/ML) and automation. * Manage project risk by identifying technical dependencies, integration risks, and testability concerns throughout the project lifecycle. * Facilitate capital planning for new projects and scope changes, including business justifications and strategic roadmaps. * Ensure engineering and business teams are prepared for system and process changes through design and system playback reviews, User Acceptance Testing (UAT) support, cutover deployment activities, and change management. Role Number: 200669082-3278 Work Location: Singapore, Singapore Availability: Full time