Job Title: Service Delivery Manager Company: Merck Group SAP Module: SAP PM Roles & Responsibilities: Service Delivery Manager Location: Bangalore Role Overview The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, security, and ongoing alignment with business requirements. The incumbent will work closely with business stakeholders, internal technology teams, SAP functional teams, infrastructure teams, and external service providers to design sustainable solutions, manage service performance, and drive continuous improvement across the SAP application landscape. The role includes ownership of service governance, vendor performance, service reporting, incident and problem management, application lifecycle management, and operational readiness. Key Responsibilities SAP Application and Functional Service Management * Manage the end-to-end service delivery of SAP applications and related ERP services. * Work with business stakeholders and SAP functional teams to understand business requirements, service expectations, and improvement opportunities. * Ensure that SAP services are designed, transitioned, operated, and retired in line with established service management processes. * Coordinate SAP application enhancements, releases, upgrades, maintenance activities, and improvement initiatives. * Ensure appropriate integration between SAP applications and connected systems, platforms, and business processes. * Support the successful transition of new or enhanced SAP solutions into production with minimal business disruption. * Ensure operational readiness, including support documentation, monitoring, knowledge transfer, support models, and formal handover. * Monitor application availability, performance, capacity, stability, adoption, and user satisfaction. Service Level and Performance Management * Establish and manage Service Level Agreements, Operational Level Agreements, and related service targets. * Define meaningful service performance indicators and ensure that agreed KPIs are measured and reported consistently. * Lead periodic service reviews with business stakeholders, internal teams, and strategic service providers. * Prepare and deliver service performance reports, management dashboards, annual service reviews, and improvement plans. * Identify service gaps, agree corrective actions, and track improvement initiatives through to completion. * Ensure that service-related information is maintained accurately in relevant repositories and IT service management tools, such as ServiceNow, CMDB, monitoring platforms, and reporting solutions. * Drive consistent implementation of the service management framework across the assigned SAP service portfolio. Incident, Problem, and Change Management * Ensure effective management of major incidents, recurring incidents, problems, and service requests. * Coordinate root-cause analysis, corrective actions, preventive actions, and post-incident reviews. * Track application outages, downtime, service interruptions, and business impact. * Ensure that changes to SAP applications are assessed, approved, communicated, tested, and implemented in accordance with change management procedures. * Work with relevant teams to reduce recurring incidents and improve service stability. * Support automation and process optimisation opportunities across service management and SAP operations. Vendor and Partner Management * Manage the operational performance of SAP service providers and strategic partners. * Review vendor performance against agreed SLAs, KPIs, quality targets, and contractual obligations. * Ensure timely delivery of service reports, improvement plans, corrective actions, and annual service reviews. * Facilitate governance meetings and maintain clear escalation and communication paths. * Ensure that suppliers meet applicable security, quality, compliance, and service management expectations. * Ensure that SAP services comply with applicable internal policies and external requirements, including security, vulnerability management, data protection, licensing, GxP, and GDPR obligations, where relevant. * Support risk identification, mitigation planning, audit readiness, and compliance reporting. * Develop and maintain Disaster Recovery and business continuity plans for the assigned SAP applications. * Plan, coordinate, and document Disaster Recovery tests and follow up on identified actions. * Ensure that service operations support business continuity and minimise disruption to critical business processes. * SAP FI – Financial Accounting * SAP CO – Controlling * SAP MM – Materials Management * SAP SD – Sales and Distribution * SAP PP – Production Planning * SAP PM – Plant Maintenance * SAP QM – Quality Management * SAP PS – Project System * SAP WM / EWM – Warehouse Management / Extended Warehouse Management * SAP Ariba – Procurement and Supplier Management * Strong knowledge of IT service management principles, particularly Service Level Management, Incident Management, Problem Management, Change Management, Capacity Management, and Service Continuity Management. * Practical understanding of SAP application landscapes, functional processes, integrations, and operational dependencies. * Ability to translate business requirements into sustainable service and application management solutions. * Strong capability to develop concepts, establish governance models, and drive pragmatic implementation. * Experience with service performance management, KPI frameworks, dashboards, and reporting solutions. * Familiarity with ITSM tools, CMDBs, monitoring solutions, ticketing systems, and service repositories. * Strong vendor management, negotiation, escalation, and stakeholder management skills. * Good understanding of information security, risk management, data protection, quality standards, and regulatory compliance. * Excellent written and verbal communication skills. * Strong analytical, organisational, and decision-making abilities. * Ability to manage multiple priorities in a complex, international, and matrixed environment. * Proactive approach to automation, standardisation, service improvement, and operational excellence. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Work Location: Bengaluru, Karnataka, India Availability: Full time
Job Title: Sr. Officer / Executive - Engineering (Plant Maintenance - OSD) Company: Intas SAP Module: SAP PM Roles & Responsibilities: Role & responsibilities: - * Equipment Maintenance: Manage preventive, predictive, and breakdown maintenance for core OSD machinery including FBE, High-Speed tablet Compression M/c, Tablet Coating M/c, Capsule Filling, and Blister Packaging lines and Bottle Packing lines to minimize downtime. * Should have good knowledge and understanding of wiring diagram , PLC , SCADA, 21 CFR electronic systems . * Regulatory Compliance: Ensure maintenance, operations, and facilities strictly adhere to global pharmaceutical standards, including USFDA, MHRA, and WHO-GMP guidelines. * Should have knowledge of MTTR and MTBF and implementing ideas to reduce MMTR and increase MTBF. * QMS Documentation: Should have knowledge of engineering Quality Management System (QMS) processes, including managing Change Controls, Deviations, Investigations, and implementing CAPAs with zero data integrity lapses. * Qualification & Validation: Execute and document Installation Qualification (IQ) and Operational Qualification (OQ) for new and modified process equipment and utility systems. * Trouble shooting : Manage the trouble shooting of instrumentation and process control devices. * Audit Readiness: Serve as the subject matter expert during internal and external regulatory audits to defend maintenance logs, engineering history, and standard operating procedures (SOPs). * SAP & Automation: Leverage SAP (PM Module) for managing work orders, tracking spare parts inventory, and documenting equipment history sheets. * Team & Vendor Leadership: Supervise, train, and guide shift technicians and junior engineers while coordinating effectively with external OEM vendors for specialized technical support. Work Location: Bavla, Ahmedabad, India Availability: Full time
Job Title: Shift Incharge -Mechanical Maintenance Company: JSW Steel SAP Module: SAP PM Roles & Responsibilities: Shift Incharge -Mechanical Maintenance: Key Result Areas (Key Performance Indicators) 1. Achieving business plan of area in terms of No of stoppages & Delay percentage. 2. Achieving safety norms and implementing all safety standards as per Du pont safety standard at section. 3. Execution of activities for Implementation of 5S , TPM and QC 4. Ensuring compliance of QMS, EnMS, EMS and ISO safety standard 5. Identification and implementation of opportunities for energy saving and digitalization. * Overall control of men, machine and material for effective handling of shifts. * Co-ordination with all interfacing departments for smooth and effective execution of various Mechanical Maintenance Activities * Execution of routine, preventive and predictive maintenance activities as per plan * Identification of spares consumed during shift and information to area in charge regarding consumption pattern of spares. * + Preparation of equipment wise and critical spare list and tracking availability of spares on regular basis. + Assessing area in charge during execution of capital shutdown, major/minor modification jobs + Identify and execute permanent solution for repetitive failure, monthly performance deviations and verification of corrective & preventive action + Assessing area in charge for activities for ISO 9001: 2015, ISO 14001:2015, ISO 45001: 2018, ISO 22000: 2018, ISO 50001: 2011 system * Resource (Men , Machine) Management * Execution of daily activities. * Identification of problems before failure Work Location: Tarapur, India Availability: Full time
Job Title: SAP PM Sr Consultant Company: Deloitte SAP Module: SAP PM Roles & Responsibilities: Summary Position Summary Enterprise Performance Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions Position Summary Level: SAP PM Senior Consultant As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions. Work you’ll do: As an PM Consultant you will be responsible for successful delivery of Plant Maintenance process deliverables. You will be expected to have hands-on experience and knowledge of Maintenance processes/operations as well as technology design, build, test and deployment efforts. You will be involved in improving operational metrics, business case development and performance measurement. You will have an opportunity to enhance your process/technical knowledge and manage client relationships within the context of your individual role, for the full lifecycle of the engagements. * Gathering the business requirements from the client * Performing the Fit-Gap Analysis and identifying the custom developments required to meet the client requirements * Configuring the system and writing functional specifications * Involvement in all the testing phases including Unit test, regression test, user acceptance test * Regular interaction with the client for day-to-day activities * Active participation in the cutover, Go-Live and Hyper-care activities The Team: Offering customer-tailored services and deep industry insights, at Deloitte Consulting LLP we help clients tackle their most complex challenges enabling them to seize new growth opportunities, reduce costs, improve efficiencies and stay ahead of customer demand. Developing and executing our clients’ strategic vision, we help them dramatically improve their business performance across a broad range of specialties - enterprise model design, global business services, outsourcing, real estate, and location strategy. Learn more about our Business Model Transformation practice. #CSReferral-FY26 #FY27SAPSr.ConsultantHiring #FY27SAPOPENROLES #EPOrganicSeptFY27SAP Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Work Location: Pune Division, Maharashtra, India Availability: Full time
Job Title: Sr. Engineer Maintenance - Pharma & Wellness Manufacturing, Bangalore. Company: HRD House SAP Module: SAP PM Roles & Responsibilities: Role & responsibilities 1. Candidate will be worked for reputed Pharma & Wellness Manufacturing Bangalore and he will be responsible for maintaining production machinery, packing equipment, air handling units (AHUs), humidity-control systems, compressed air systems, and other plant utilities. 2. Candidate will be responsible for Planning and executing preventive and breakdown maintenance activities, monitoring overdue work orders, and ensuring timely completion of maintenance tasks. 4. Candidate will be responsible for Collaborating with machine-development and Engineering teams to improve equipment design, serviceability, troubleshooting procedures, and preventive maintenance practices. 6. Candidate will be responsible for Analysing recurring equipment failures, conducting root cause analysis, implementing corrective and preventive actions, and collaborating with Engineering to improve equipment reliability. 6. Candidate should be good in Pharmaceutical plant utilities, including AHUs, HVAC, humidity-control systems, compressed air, and other production-support systems. Work Location: Bengaluru, India Availability: Full time
Job Title: SAP PM Sr Consultant Company: Deloitte SAP Module: SAP PM Roles & Responsibilities: Summary Position Summary Enterprise Performance Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions Position Summary Level: SAP PM Senior Consultant As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions. Work you’ll do: As an PM Consultant you will be responsible for successful delivery of Plant Maintenance process deliverables. You will be expected to have hands-on experience and knowledge of Maintenance processes/operations as well as technology design, build, test and deployment efforts. You will be involved in improving operational metrics, business case development and performance measurement. You will have an opportunity to enhance your process/technical knowledge and manage client relationships within the context of your individual role, for the full lifecycle of the engagements. * Gathering the business requirements from the client * Performing the Fit-Gap Analysis and identifying the custom developments required to meet the client requirements * Configuring the system and writing functional specifications * Involvement in all the testing phases including Unit test, regression test, user acceptance test * Regular interaction with the client for day-to-day activities * Active participation in the cutover, Go-Live and Hyper-care activities The Team: Offering customer-tailored services and deep industry insights, at Deloitte Consulting LLP we help clients tackle their most complex challenges enabling them to seize new growth opportunities, reduce costs, improve efficiencies and stay ahead of customer demand. Developing and executing our clients’ strategic vision, we help them dramatically improve their business performance across a broad range of specialties - enterprise model design, global business services, outsourcing, real estate, and location strategy. Learn more about our Business Model Transformation practice. #CSReferral-FY26 #FY27SAPSr.ConsultantHiring #FY27SAPOPENROLES #EPOrganicSeptFY27SAP Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Work Location: Chennai, Tamil Nadu, India Availability: Full time
Job Title: Junior Executive/Executive - Electrical Engineer (Tumkur) Company: Laurus Bio SAP Module: SAP PM Roles & Responsibilities: Roles and Responsibility: * Carry out preventive, predictive, and breakdown maintenance of MCCs, VFDs, Motors, Starters, AHUs, UPS, Battery and LT panels. * Troubleshoot electrical faults and restore equipment within minimum downtime. * Lead and mentor juniors and contract technicians in shifts. * Coordinate with cross-functional teams (Production, Quality, QC,QCM, Projects) to ensure operational excellence. * Maintain agitators, pumps, and rotating equipment from an electrical perspective. * Inspect, maintain, and repair lighting systems, switches, earthing, and cabling. * Ensure proper functioning of electrical safety systems including earthing, short-circuit, and overload protection. * Support electrical readiness of upstream (fermenters, dosing, media prep) and downstream (centrifuge, filtration, drying) equipment. * Should have the basic mechanical knowledge in the plant machineries, Utility and ETP equipment’s, * Prepare and execute preventive maintenance schedules for all electrical, mechanical equipment’s. * Maintain breakdown history and perform root cause analysis (RCA). * Ensure availability of critical electrical spares. 4. Energy Monitoring & Safety* * Monitor energy usage of electrical systems and report deviations. * Support energy-saving initiatives and electrical system optimization. * Adhere to EHS guidelines and statutory compliance for electrical safety. * Maintain maintenance records, logbooks, and checklists. * Prepare reports on electrical failures, corrective actions, and preventive measures. * Assist in audits and inspections related to electrical systems. * Willing to work in rotating shifts, Work Location: Tumakuru, India Availability: Full time
Job Title: SAP PM CS Company: Neev SAP Module: SAP PM Roles & Responsibilities: Job Description: SAP S/4HANA Service Management Lead / Senior Functional Consultant Role Overview We are seeking a highly experienced and results-driven SAP S/4HANA Service Management Lead / Senior Functional Consultant with 5 to 12 years of expertise across SAP Customer Service (CS), Service Management (SM), and S/4HANA Service. In this role, you will be responsible for designing, configuring, and implementing end-to-end Service Management processes in an SAP S/4HANA Cloud, Private Edition (PCE) / RISE with SAP environment. You will bridge business requirements and functional architecture, manage cloud service governance, enable AI-driven service insights, and drive continuous optimization across the full service lifecycle. Key Responsibilities * Solution Design & Implementation * Design, configure, and deploy S/4HANA Service Management processes across the entire service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze. * Map end-to-end business requirements to standard S/4HANA Service capabilities, including service quotations, service orders, service contracts, spare parts logistics, resource planning, billing, and analytics. * Drive adoption of the latest S/4HANA PCE release innovations (e.g., service team determination, advanced execution processes, Fiori applications, and AI-powered service intelligence). * S/4HANA Private Edition (PCE) Governance * Operate effectively within the SAP S/4HANA PCE Shared Responsibility Model between the client and SAP Enterprise Cloud Services (ECS). * Liaise with SAP for system-level operational tasks (e.g., infrastructure management, backups, maintenance, and upgrade administration). * Lead client-side functional responsibilities, including business process configuration, functional validation, regression testing, and process governance based on SAP’s PCE Roles and Responsibilities framework. * Service Order & Contract Management * Configure and maintain service contract structures, recurring service billing plans, and auto-renewal mechanisms. * Enable flexible billing scenarios, including Resource-Related Billing (RRB), Time & Material (T&M), and Fixed-Price billing models. * Leverage modern platform features such as service contract template cloning and mass contract change capabilities. * Service Planning, Execution & Logistics Integration * Set up and optimize workforce planning, resource allocation, dispatching, and field service workflows. * Configure plant and storage location parameters within service transactions to support multi-plant and multi-location service execution. * Direct cross-module functional integration between service transactions and procurement (MM), inventory management, shipping, plant maintenance (PM), and follow-on financial postings. * Data Migration, Testing & Integration * Oversee data preparation, cleansing, transformation, and validation for service master data, active service contracts, and open service orders. * Utilize the SAP S/4HANA Migration Cockpit and standard transition tools tailored for service artifacts. * Coordinate functional and technical integrations across CRM, SAP Field Service Management (FSM), SAP CS, core logistics, and Finance (FI/CO). * AI, Analytics & Continuous Process Improvement * Implement embedded AI capabilities (e.g., Joule-assisted summaries, intelligent confirmations, and predictive service insights). * Design custom Fiori dashboards, operational reports, and KPIs to monitor service performance and profitability. * Guide business stakeholders through continuous improvement initiatives and the adoption of periodic SAP release features. * Stakeholder Management & Documentation * Facilitate requirements-gathering workshops, author detailed functional specifications (FS), and map target-state business process flows. * Collaborate closely with cross-functional teams spanning Logistics, Procurement, Finance, and Sales. * Create training collateral, deliver end-user training, and lead hypercare support during deployment phases. Skills: cs,sap,pce,management Work Location: Bengaluru, Karnataka, India Availability: Full time
Job Title: Shift Engineer-Electrical Maintenance Company: Deepak Nitrite SAP Module: SAP PM Roles & Responsibilities: Key Responsibilities * Manage electrical maintenance manpower, job allocation, and shift scheduling. * Ensure availability and reliability of plant electrical equipment for continuous production. * Attend and troubleshoot electrical breakdowns. * Execute preventive maintenance of Motors, MCC, PCC, IMCC, VFDs, Soft Starters, UPS, Transformers, DG Sets, Batteries, ACBs, VCBs, Lifts, Monorails, and HT Switchyard. * Maintain power distribution systems, RTCC panels, power factor, and earth pits. * Perform lighting, AC, and facility electrical maintenance. * Monitor energy consumption and prepare daily/monthly power reports. * Manage electrical spares, material inspection, service PRs, and bill verification through SAP. * Maintain ISO, statutory, and maintenance documentation. * Execute electrical modifications, installations, commissioning, and project activities. * Drive energy-saving and cost-reduction initiatives. * Ensure compliance with electrical safety standards, PPE usage, Work Permit, and MOC systems. * Report and investigate safety incidents and ensure statutory compliance. * HT/LT Electrical Distribution Systems * Preventive & Breakdown Maintenance * DG Set, Transformer & Switchgear Maintenance * MCC/PCC/IMCC Operations * VFD, Soft Starter & UPS Maintenance * HT Switchyard Operations * SAP PM Module * Energy Management & Power Factor Improvement * Electrical Safety & Statutory Compliance * Project Installation & Commissioning * Team Management & Communication Skills Work Location: Bharuch(Dahej), India Availability: Full time
Job Title: Mechanical Maintenance - Shift Engineer (ACM & TICO Machines) Company: Daksh Manpower And Skill Development SAP Module: SAP PM Roles & Responsibilities: \* Maintain maintenance records, breakdown reports, and preventive maintenance schedules. \* Ensure proper implementation of safety standards and maintenance procedures. Work Location: Ghaziabad, India Availability: Full time
