Job Title: Sr. Associate II, Customer Service Support Company: Alcon SAP Module: SAP SD Roles & Responsibilities: At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care. Sr. Associate II, Customer Service Support is responsible for managing customer service support operations, back-office activities, consignment stock management, sales analysis, reporting, and continuous improvement initiatives to ensure operational excellence and customer satisfaction. The role supports end-to-end customer service activities including order processing, data management, customer inquiries, complaint resolution, returns processing, training coordination, reporting, and business process governance. This position serves as a key business partner to Sales, Finance, Commercial, Supply Chain, Customer Operations, and Consignment Controllers, ensuring efficient execution of customer service processes and effective management of consignment inventory. The role also acts as a Local Process Owner (LPO), Regional Process Owner (RPO) representative, super user, and project lead for business transformation, digital integration, and process improvement initiatives. KEY RESPONSIBILITIES: * Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction. * Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23). * Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data. * Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions. * Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments. * Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution. * Manage customer inquiries related to product availability, pricing, order status, delivery schedules, and product information. * Support order processing, returns management, and operational activities for sales representatives and channel partners. * Generate and provide customer service metrics, operational reports, and sales performance reports to support business decision-making. * Coordinate healthcare professional engagement activities, including expense payout administration and related operational support. * Collaborate with Customer Care leadership in developing and executing commercial, customer service, and marketing support initiatives. * Support implementation of customer value propositions and multi-channel customer engagement plans. * Participate in user acceptance testing (UAT), enhancement projects, process improvements, and large-scale system rollouts. * Develop, update, and deliver end-user training materials, work instructions, and process documentation for system enhancements and process changes. * Provide recommendations to improve process effectiveness, operational efficiency, and customer experience. * Advise stakeholders on company products, commercial policies, customer programs, and operational processes. * Conduct reporting and analytical reviews to improve customer insights and support business performance objectives. Consignment & Inventory Management: * Manage consignment inventory processes and coordinate activities across Customer Operations, Finance, Commercial teams, and Consignment Controllers. * Monitor and analyze internal inventory levels and channel stock positions across wholesalers and distribution partners. * Evaluate inventory risks, stock shortages, and excess inventory situations, providing recommendations and mitigation plans. * Calculate and communicate business impact assessments related to stock availability and inventory fluctuations. * Ensure consignment processes are performed in accordance with company policies, financial controls, and regulatory requirements. * Support inventory reconciliation, reporting, and audit requirements related to consignment business processes. * Support Customer Service Excellence initiatives involving transformation projects, digital integration, automation, and process standardization. * Act as Local Process Owner (LPO), Regional Process Owner (RPO) representative, or Super User for customer service-related systems and processes. * Lead and coordinate assigned business initiatives from planning through execution and delivery. * Identify operational risks, process gaps, and opportunities for continuous improvement. * Collaborate with regional and global stakeholders to align local processes with global standards and best practices. * Drive adoption of new technologies, systems, and workflows that improve efficiency, performance, and customer satisfaction. * Track and report project milestones, deliverables, and business outcomes to management. Manage Day-to-Day Activities: * Coordinate daily customer service support operations to ensure business continuity and service level achievement. * Analyze operational data and customer feedback to identify trends, pain points, and improvement opportunities. * Prepare and distribute customer activity, service performance, and operational reports to management and business stakeholders. * Monitor service metrics and KPI performance, ensuring timely corrective actions when targets are not achieved. * Support cross-functional teams with data analysis, process documentation, reporting, and operational problem-solving. * Manage escalations and ensure issues are resolved within defined service level expectations. * Maintain accurate documentation and records related to customer service, inventory management, and project activities. * Act as backup support for critical customer service operational functions when required. * Ensure all activities are conducted in accordance with company policies, SOPs, internal controls, and regulatory requirements. * Maintain compliance with GxP regulations by following approved procedures and quality standards. * Ensure accurate, complete, and auditable documentation is maintained across all customer service, reporting, project, and inventory management activities. * Support audit readiness, internal control requirements, and compliance monitoring initiatives. * Complete all required compliance, quality, and regulatory training within established deadlines. * Identify compliance risks and support implementation of corrective and preventive actions. * Promote a culture of quality, accountability, and continuous improvement throughout all areas of responsibility. People Management * Lead and coordinate cross-functional collaboration among Customer Operations, Finance, Commercial teams, Supply Chain, and Consignment Controllers. * Foster a culture of teamwork, accountability, customer focus, and operational excellence. * Share knowledge, best practices, and process expertise with internal stakeholders and team members. * Support onboarding, user training, knowledge transfer, and capability development initiatives. * Act as a trusted advisor and subject matter expert for customer service processes and systems. * Contribute to organizational change management and continuous improvement efforts. * 0-3 years of experience in Customer Service, Customer Operations, Order Management, Sales Support, Supply Chain Operations, Commercial Operations, or related functions. * Experience managing customer service processes, order processing, inventory management, and reporting activities. * Proven experience working in cross-functional environments involving Finance, Commercial, Supply Chain, and Customer Operations teams. * Experience supporting transformation projects, digital initiatives, process improvement, or system implementation projects. * Experience with consignment inventory management, customer analytics, and operational reporting is preferred. * Experience within the healthcare, pharmaceutical, medical device, or highly regulated industry is advantageous. * Demonstrated ability to manage stakeholder relationships and drive process improvement initiatives. * SAP ERP knowledge with Customer Service, Order Management, Billing, and Inventory modules. * Strong Microsoft Excel skills including advanced analytics, reporting, and dashboard creation. * Data analysis and reporting capabilities using BI tools such as Power BI, Tableau, or equivalent. * Knowledge of iDOC monitoring, master data management, and ERP transaction processing. * Project management and process improvement methodologies. * Strong analytical, problem-solving, and decision-making skills. * Strong customer-centric mindset with a commitment to service excellence. * Excellent communication and stakeholder management skills. * Strong leadership and cross-functional coordination capabilities. * Analytical thinker with strong problem-solving abilities. * High attention to detail and commitment to data accuracy. * Ability to manage multiple priorities in a dynamic and fast-paced environment. * Proactive, results-oriented, and adaptable to change. * Ability to work independently while effectively collaborating within a global organization. Work Location: Selangor, Malaysia Availability: Full time
Job Title: Team Lead - OTC Company: Infosys SAP Module: SAP SD Roles & Responsibilities: Job Summary We are seeking an experienced OTC Team Lead to support the China, Taiwan, and Hong Kong markets . The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities . This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings. Key Responsibilities * Lead and manage day-to-day OTC operations for assigned markets. * Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts. * Manage Customer Master Data creation, maintenance, and governance. * Support and execute monthly O2C Closing activities within agreed timelines. * Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks. * Drive Collections activities to improve cash flow and reduce overdue balances. * Support Billing and Invoice Management processes, ensuring accuracy and timely processing. * Investigate and resolve payment discrepancies, unapplied cash, and customer disputes. * Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers. * Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin. * Identify process improvement opportunities and support continuous improvement initiatives. * Ensure compliance with company policies, controls, and service level agreements (SLAs). + Cash Application + O2C Closing + Accounts Receivable Reporting + Collections + Billing + Customer Master Data Management Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Customer Contact Management Senior Analyst Mandarin Speaker Company: Sanofi SAP Module: SAP SD Roles & Responsibilities: Job Title : Customer Contact Management Senior Analyst, KL Hub As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. * Master data Management * Sales orders Management * Requests and Disputes Management * Credit Risk and Credit Data Management * Collections and Customer Contact Management * Cash Application and Receivables Management * AR related Month-end Closing, Reporting and Non-trade Invoice Management * An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. * A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. * An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. * A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. Job Purpose The Order to Cash (O2C) – Customer Contact Management (CCM) Senior Analyst is responsible for managing customer inquiries, requests, claims, returns, and disputes across the Order-to-Cash process. The role serves as a key point of contact between customers and internal stakeholders, with the objective to: This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution Organizational Context SBO O2C Key Accountabilities Customer Case Management & Resolution * Manage customer inquiries, requests, claims, returns, and disputes from receipt through resolution, ensuring adherence to agreed service-level targets. * Accurately register, classify, prioritize, and maintain cases in Salesforce in accordance with the established case classification framework. * Conduct initial case assessment and drive First Contact Resolution (FCR) wherever feasible. * Ensure all case activities, communications, decisions, and resolution outcomes are documented accurately and in a timely manner. Claims, Returns & Transaction Management * Review claims and returns against applicable policies, procedures, and business rules, and escalate exceptions or non-compliant cases for appropriate business decision. * Coordinate investigations involving refusals, damages, shortages, short shelf-life, distribution center errors, and other delivery or service discrepancies. * Determine and execute the appropriate resolution process in line with claims and returns management guidelines. * Manage related transactions and supporting documentation, including credit/debit memos, return orders, refusal orders, and other corrective actions, where applicable. * Collaborate with relevant internal and external stakeholders, including Supply Chain, Commercial, Quality, Finance, distributors, logistics providers, and internal sites, to facilitate timely case resolution. * Gather relevant information and supporting documentation, establish clear ownership, and follow up on outstanding actions through to closure. * Escalate critical, complex, or overdue cases through the appropriate escalation and governance channels. * Ensure clear, timely, and professional communication of case Progress, decisions, and resolution outcomes to customers and relevant stakeholders. Governance, Performance Monitoring & Continuous Improvement * Ensure required approval workflows, internal controls, policies, and supporting documentation are consistently applied. * Monitor operational reports and Salesforce dashboards to manage open, aging, overdue, and high-priority cases. * Ensure consistent case classification and data quality to support meaningful reporting and root cause analysis. * Identify recurring issues and process gaps and support corrective actions and continuous improvement to enhance FCR, resolution lead time, SLA compliance, and overall customer experience. * Analyze process metrics and identify optimization opportunities * Lead small-scale improvement projects * Collaborate with IT teams on system enhancements * Document and share best practices * Measure and track adoption success metrics * Support team leads on performance reporting Process & System Management * Monitor and maintain O2C processes and system performance for a given area * Provide first-level support for process and system-related issues to end-users * Manage master data readiness & quality when relevant * Create, document & monitor incidents, change requests, tickets in ServiceNow, Jira, OneSupport * Represent the hub team for a given area in the corresponding governances (AMS calls, monthly Key Users community) * Contribute to business requirements gathering for Core model evolution/continuous improvement initiatives * Update CI tracker for owned initiatives * Update documentation (DTPs, BOP) per RACI Training & Support * Create and maintain process documentation and work instructions * Coach and mentor team members on system functionality * Design adoption-focused training materials * Ensure end-users operational knowledge and provide training * Excellent English written and verbal is a must * Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong) Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: Senior Associate OTC - Greater China Company: Smith+Nephew SAP Module: SAP SD Roles & Responsibilities: Responsibilities: * Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts. * Coordinate customer’s queries with the relevant departments for dispute resolution * Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required) * Allocate payments and reconcile customer accounts * Negotiate payment plans with customers * Own portfolio of low, medium and high complexity accounts * Contribute to accurate customer master data * Follow assigned collections strategy * Ensure contacts and customer responses are tracked in the system as specified in the SOP * Report current statistics and flag any potential bad debt risks to Credit Manager * Refer and escalate unresolved issues to Credit Manager for further action * Monitor and flag customers approaching or exceeding their credit limits * Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution * Ensure compliance with collections policies and procedures * Perform quality checks * Support Team Manager in running repots, training new joiners, updating operational documents (SOPs, manuals, work instructions) * Implement process improvements * Prepare updates on results on request * Lead daily meetings on request * Work with OTC tools: SAP, AX2012 * Support for peers and their issues with which they are unable to deal with (process issues or situations with customers) * Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments. * Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/) * Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. * Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! * Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more. * Flexibility: Hybrid Working Model (For most professional roles). * Training: Hands-On, Team-Customised, Mentorship. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Work Location: Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: Order to Cash, Team Lead Company: Avensys Consulting SAP Module: SAP SD Roles & Responsibilities: Order to Cash, Team Lead Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain. We are currently looking for Order to Cash, Team Lead . This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below. We are seeking an experienced OTC Team Lead to support the APAC market. The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities. This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings. Key Responsibilities * Lead and manage day-to-day OTC operations for assigned markets. * Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts. * Manage Customer Master Data creation, maintenance, and governance. * Support and execute monthly O2C Closing activities within agreed timelines. * Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks. * Drive Collections activities to improve cash flow and reduce overdue balances. * Support Billing and Invoice Management processes, ensuring accuracy and timely processing. * Investigate and resolve payment discrepancies, unapplied cash, and customer disputes. * Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers. * Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin. * Identify process improvement opportunities and support continuous improvement initiatives. * Ensure compliance with company policies, controls, and service level agreements (SLAs). Work Location: Selangor, Malaysia Availability: Full time
Job Title: Order Fulfillment Specialist 2 Company: Lam Research SAP Module: SAP SD Roles & Responsibilities: * Responsible for system bookings. * Establishes and maintains an open line of communication between departments. * Helps identifying and solving booking issues by proposing solutions to Sales Operation Team as well as Sales Regional Team. * Drives resolution of orders received. * Responsible for analysis, review, and status tracking of systems orders for customers and Lam offices. * Reviews system purchase orders terms and conditions for completeness and accuracy. * Evaluates discrepancies identified during purchase order review and brings recommended solutions to Proposal Response Team for resolution. * Monitor discrepancies until resolved. * Responsible for sending customers acknowledgement of approved orders. * Works with other departments to release Sales Orders and ensure timely shipments of tools. * Responsible for sales order maintenance by validating sales orders and monitoring any PO or configuration changes. * Responsible for closing system sales order files by filing complete and accurate documentation relating to the sale. * May perform other related duties as assigned or requested. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Work Location: Penang, Malaysia Availability: Full time
Job Title: SEAK RPB Order Management Specialist Company: HP SAP Module: SAP SD Roles & Responsibilities: * Handle all manner of order management functions * Sales order processing, monitoring of incoming Partners’ and end users’ orders * Manual order loading of ad-hoc customers’ PO, without pre-registered accounts * Manage weekly reports to country logistics for Proof-of-Delivery (POD) countries using scheduled reports * Monitor weekly 3rd party portal invoice reports for countries with Asian language invoices * Manage monthly system invoice reporting to Asian language country invoice admin support. * Manage weekly back order reports from region supply chain to be circulated to Authorised Part Distributors and Channel Partners * Responsible for credit and debit notes generation. * Report monthly cancellation report to region manager for consolidation to worldwide reporting. * Verify C&C (credit and collection) weekly scheduled reports and apply appropriate action for release of orders on credit hold * Post shipment and returns functions including detailed verification of DOA (dead-on-arrival) parts to ensure claims are valid. * In addition to the above job description, Order Management Specialist may from time to time be required to undertake additional or other duties as necessary to meet the needs of the company and department’s business * Good communication (written/spoken) * Organised individual * Respond to queries promptly * Customer obsessed * Manage multiple stakeholders concurrently * Takes initiative to resolve issues * Problem solving * Fluent English and any other Asian language would be advantageous Shift - No Shift premium (Malaysia) Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: T&T Consultant - SAP SD - MY Company: Deloitte SAP Module: SAP SD Roles & Responsibilities: We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Work you'll do: This role sits within the SAP team of Deloitte Southeast Asia, which encompasses the SAP Module solutions respectively. As a leader of this group, you will drive the growth of our SAP business in the region and be responsible for the creation, sale and delivery of SAP solutions: Functional and Technical Design, SAP Application & Systems Development, SAP Business Transformation, etc. * Engage clients in workshops and interviews to analyze process and reporting requirements * Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions * Design target state SAP solutions for clients. Influence clients’ thinking in adopting leading/ standard practices while developing target state * Analyze application landscape to design interfaces to SAP solution * Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces. * Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover. * Support change management execution by developing training material, delivering training and supporting users post cutover. * Develop relationships with internal and external stakeholders Your role as a leader: At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. Additionally, Consultants across our Firm are expected to: Due to volume of applications, we regret only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request money or your personal information. Kindly apply for roles that you are interested via this official Deloitte website. Requisition ID: 116164 Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: SAP SD-Consultant Company: Accenture Southeast Asia SAP Module: SAP SD Roles & Responsibilities: Primary responsibilities include: -- Design, implement and deploy SAP solutions to achieve defined business goals. - Be part of the project deliver team, leading and support implementation SAP SD - Responsible to create requirement traceability matrix, design documents, test scripts. - Drive discussion with client business during blueprint phase to gather requirements, solution design sign off, demo of configured solution, final UAT sign off. - Maintain skills in SAP SD applications process design and configuration. - SAP SD application design, development, integration, testing, deployment and technical architecture - Use Data Services to support client. - Manage small teams and or work efforts if in an individual contributor role at a client or within Accenture. Qualifications:- At least 5 years and above of relevant experience in SAP SD Implementation. - Have good communication skills. - Have team-leading experience. - Experience in consulting. - Have good logical and analytical thinking. - Good communication in English. Professional Skill Requirements: - It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed. This role requires 100% travel flexibility to travel and work onsite with clients (typically Monday - Thursday) - Proven success in contributing to a team-oriented environment - Proven ability to work creatively and analytically in a problem-solving environment. - Desire to work in an information systems environment - Excellent leadership, communication (written and oral) and interpersonal skills Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: SAP Sales & Distribution (SD) Central Key User / Business Analyst for APAC Region Company: Continental SAP Module: SAP SD Roles & Responsibilities: Company Description Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites. Job Description Process improvement: Change & Demand management: * Specify, evaluate, and approve demand requests to ensure alignment with stakeholder requirements, business objectives, and Continental's strategic direction toward a standardized ERP landscape. * Conduct testing and validation of system enhancements prior to deployment in the productive SAP environment. * Collaborate with cross-functional teams to implement improvements and maintain system stability. * Consult stakeholders to ensure compliance with global standards and best practices during change management and system updates. * Process tickets related to system errors or service requests in the BMC Helix ticketing system. * Support and advise decentralized key user organizations (LKU in sales and plant locations worldwide) to improve and enhance processes, with a focus on APAC. * Organize and deliver system training sessions for GSS key users worldwide, including preparation of documentation in multiple formats (OneNote, PowerPoint, video). * Plan, organize, and actively participate in international key user meetings to foster collaboration and standardization. * Maintain regular alignment with CKU of other SAP modules (Finance, Controlling, Purchasing) to ensure integrated process flows. * Manage SAP authorization and role assignments in compliance with the 8th EU Directive and audit requirements. * Assist in annual global reviews of critical SAP authorization analysis to ensure system security and regulatory adherence. * Provide support for reporting requests, delivering accurate account-level figures for business analysis. * Ensure alignment with global standards and best practices for authorization management and data integrity. * Participate in upcoming projects involving organizational change management, project management, specification, implementation, and rollout (e.g., S/4HANA project Grip4T). * Provide consulting and representation for the business organization in international IT projects, ensuring requirements are met. * Collaborate with global teams to align project deliverables with business objectives and system standards. * Support testing, documentation, and deployment activities during major system upgrades and rollouts. * Act as a key position between business stakeholders and technical teams to ensure smooth project execution. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
