Team Lead - OTC

Job Title: Team Lead - OTC Company: Infosys SAP Module: SAP SD Roles & Responsibilities: Job Summary We are seeking an experienced OTC Team Lead to support the China, Taiwan, and Hong Kong markets . The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities . This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings. Key Responsibilities * Lead and manage day-to-day OTC operations for assigned markets. * Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts. * Manage Customer Master Data creation, maintenance, and governance. * Support and execute monthly O2C Closing activities within agreed timelines. * Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks. * Drive Collections activities to improve cash flow and reduce overdue balances. * Support Billing and Invoice Management processes, ensuring accuracy and timely processing. * Investigate and resolve payment discrepancies, unapplied cash, and customer disputes. * Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers. * Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin. * Identify process improvement opportunities and support continuous improvement initiatives. * Ensure compliance with company policies, controls, and service level agreements (SLAs). + Cash Application + O2C Closing + Accounts Receivable Reporting + Collections + Billing + Customer Master Data Management Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time

Requirements * Bachelor's Degree in Finance, Accounting, Business Administration, or related field. * 3 years of experience in: Key Skills: Billing Salary: Not disclosed