HR Operations & Admin Analyst

Job Title: HR Operations & Admin Analyst Company: NTT DATA North America Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Role Summary We are seeking an experienced HR Operations \& Admin Analyst with 2 years of experience to support global Hire\-to\-Retire (H2R) processes within a Global HR Shared Services environment. Key Responsibilities * Execute end\-to\-end Hire\-to\-Retire transactions from onboarding through separation, including new hires, employee changes, employee records maintenance, and exits. * Process HR transactions across enterprise HR platforms and related tools, ensuring accuracy, completeness, and timely completion. * Maintain employee master data and supporting documentation in accordance with data quality, privacy, policy, and internal control requirements. * Prepare and process HR documentation such as employment letters, contracts, addenda, and other employee lifecycle documentation, as applicable. * Support payroll inputs, attendance, leave, benefits, performance, and other employee lifecycle activities where these are within the scope of HR Shared Services. * Respond to employee and manager queries through defined HR support and case\-management channels, coordinating with HR Business Partners, Centers of Excellence (COEs), Payroll, Benefits, and other teams as required. * Perform data validation, reconciliations, quality checks, and audit\-support activities to maintain HR data accuracy and compliance. * Support system enhancements, user acceptance testing (UAT), and implementation of HR technology or process changes. * Monitor assigned work against SLAs and quality standards, identify recurring issues, and highlight improvement opportunities to the appropriate stakeholders. * Participate in process standardization, digitization, automation, and continuous improvement initiatives, and maintain or update SOPs, knowledge articles, and process documentation as required. * Strong understanding of Hire\-to\-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines. * Proven hands\-on experience in a Global HR Shared Services or HR Operations environment. * Experience using enterprise HR platforms, HR case\-management systems, workflow tools, and employee data\-management processes. * Experience in HR master data management and maintaining accurate employee records. * Strong employee\-service and stakeholder\-management skills, with the ability to collaborate effectively across functions and levels. * Excellent verbal and written communication skills. * Strong attention to detail, problem\-solving capability, and commitment to data accuracy and quality. * Ability to analyze operational issues, follow defined procedures and controls, and resolve or escalate issues appropriately. * Good organizational and time\-management skills, with the ability to prioritize workload and meet defined deadlines and SLAs. * Ability to work independently within established guidelines while collaborating effectively in a team environment. * Experience supporting stakeholders across multiple regions and time zones. * Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint. Working Hours * This is an office\-based position requiring attendance Monday through Friday. * Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements. * The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery. Work Location: Gurugram, Haryana, India Availability: Full time

Skills And Experience We are seeking candidates with 2 years of experience and strong hands\-on experience in Global HR Shared Services or HR Operations. The ideal candidate should possess: Preferred Qualifications And Experience * Graduate degree in any discipline from a recognized university; a qualification in Human Resources or a related field is preferred. * Candidates with prior hands\-on experience in both SAP SuccessFactors and ServiceNow will be given preference. * Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference. * Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred. * Relevant HR or HR Operations certification will be an advantage. Key Skills: SAP SuccessFactors Salary: Not disclosed