Job Title: Customer Service & Business Process Specialist Company: Evonik Job Category: SAP SD Roles & Responsibilities: Job Title : Customer Service & Business Process Specialist Reporting To : Team Lead - Customer Service Work Location : Thane Purpose of the Position: Responsible for managing SAP key user for CS team in India and handling complete Order-to-Cash (O2C) process for a specific business line. This role supports seamless interaction within CS team, cross functional teams with the company and external customers throughout the order lifecycle to ensure timely order fulfillment, inventory availability, customer satisfaction, and operational excellence while adhering to trade compliance guidelines. Key Responsibilities: Customer Service & Order Management in SAP * Manage the end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment and act as a backup for allocated colleagues as and when required. * Process SAP transaction for generating commercial and sample sales orders, intercompany purchase requisition and purchase orders, invoices, debit notes, credit notes, return orders, and reports in SAP * Close collaboration with customers, business managers and cross functional teams. Logistics & Distribution Management * Coordinate with approved transporters, logistics providers, warehouse team to ensure smooth dispatches on day-to-day basis and timely deliveries of material to the customers. * Coordinate import/export documentation and shipment execution with overseas offices and logistics teams. * Manage documentation and execution of High Sea Sales (HSS), Customs Bonded Warehouse (CBW), Limited Purpose Warehouse (LPW), Stock and Sales (S&S), Bill To – Ship To (BTST) and export shipments. Credit Management & Accounts Coordination * Coordinate with Overseas Credit Management teams on credit limits, blocked orders, and credit-risk-related matters and monitor accounts for receivables and outstanding customer balances through Collective application tool. * Generate monthly MIS reports related to sales, inventory, customer service, logistics, and receivables. * Compile and analyze business data from SAP, ERP systems, KPIs and management dashboards. Compliance & Audit Support * Ensure compliance with trade regulations, company policies, and operating procedures and support during internal / external audits. Business Process Role responsibilities: * Ensure support for key user activities and handle CS transactional queries / errors related to daily operational O2C tasks. * Gather concerns and requirements from CSR’s and provide feedback to the interfaces * Responsible for the global/regional implementation of Evonik improvement and automation initiatives, change requests, within the CS organization along with roll out of O2C projects. * Coordinate and manage testing activities of new system releases and ensure knowledge transfer within the team. Your Talent Acquisition Manager: Sagar Khedekar Work Location: Thane, Maharashtra, India Availability: Full time

Job Title: PDM Digital Supply Chain Solution Engineer Company: Astellas Pharma Job Category: SAP SD Roles & Responsibilities: Purpose And Scope The PDM Digital Supply Chain Solution Engineer is a senior individual contributor responsible for shaping and assuring digital solutions that support warehousing, inventory, transportation, logistics and distribution. The role translates business, operational and regulatory requirements into scalable, secure and compliant solution designs across Transportation Management Systems (TMS), SAP WM/IM, the logistics-execution elements of SAP SD, and associated integrations. Working with Business Process Owners, System Owners, DigitalX, Enterprise Architecture, Quality, Validation and delivery partners, the role leads technical solution activities and coordinates system integration testing and user acceptance testing (UAT) support from requirements through implementation, stabilisation and transition to operations in a GxP-regulated environment. Responsibilities And Accountabilities Own technical design quality and maintain clear design decisions, assumptions, dependencies and acceptance criteria. * Delivery, Testing and UAT Support Lead assigned technical workstreams from design through implementation, stabilisation and transition to support. Define the technical test strategy and coordinate system integration testing and UAT support, including end-to-end processes, interfaces, roles, data, regression and applicable non-functional testing. Remain accountable for the completeness and quality of technical deliverables. Formal business acceptance, quality approval and validation approval remain with the designated accountable functions. Support architecture governance, change control, CAB, audit readiness, records management and system lifecycle processes. Shape solutions supporting transportation planning and execution, carrier connectivity, tendering and booking, shipment visibility, exception management, freight settlement and integration with warehouse and distribution processes. Assess appropriate automation, analytics and AI opportunities while ensuring security, compliance and supportability. Work Location: Bengaluru, Karnataka, India Availability: Full time

Job Title: Sales Support Representative Company: Flowserve Job Category: SAP SD Roles & Responsibilities: The Sales Support Representative (SSR) provides commercial and administrative support to the sales organization, helping ensure that customer requests, quotations, orders, and related documentation are managed accurately and on time. The role works closely with Sales, Customer Service, Engineering, Operations, and Finance to support a smooth order-to-cash process and positive customer experience. Key Responsibilities * Support Sales organization with day-to-day commercial activities and customer requests. * Prepare, review, and issue quotations in line with approved pricing, commercial policies, and customer requirements. * Prepare SPIR and offers based on existing BOMs. * Coordinate the quotation with other internal functions, if needed. * Enter and maintain customer data, opportunities, quotations, and order-related information in ERP/CRM systems. * Support order intake activities, including review of purchase orders, commercial terms, requested delivery dates, and required documentation. * Ensure quotations and orders comply with internal approval processes, delegation of authority, pricing rules, and commercial policies. * Read technical drawings. * Follow up with customers and internal stakeholders on outstanding quotations, purchase orders, technical clarifications (if needed), and documentation. * Maintain accurate commercial records, customer correspondence, and supporting documentation. * Assist with tender and bid preparation, including collection of commercial, and compliance documentation. * Prepare sales reports, order intake summaries, quotation pipeline updates, and other commercial analyses as required. * Support resolution of customer issues related to orders, invoices, delivery status, and documentation in coordination with the relevant teams. * Contribute to process improvement initiatives aimed at improving quotation turnaround time, data quality, customer responsiveness, and commercial efficiency. * Ensure all activities are performed in accordance with company policies, ethical standards, export-control requirements, and applicable quality procedures. * Strong attention to detail and accuracy. * Good organizational and time-management skills, with the ability to manage multiple priorities. * Customer-focused mindset and professional communication skills. * Ability to work effectively with cross-functional and international teams. * Commercial awareness and ability to understand customer and business requirements. * Proactive approach to follow-up, issue resolution, and process improvement. * Ability to work independently while maintaining alignment with the sales organization. * Strong written and verbal communication skills in English. Work Location: TN, India Availability: Full time

Job Title: SAP SD 65430 Company: Hitachi Digital Services Job Category: SAP SD Roles & Responsibilities: Job Description "S4HANA " About Us We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you. We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Work Location: Pune Division, Maharashtra, India Availability: Full time

Job Title: Developer III - Enterprise Solutions Company: UST Job Category: SAP SD Roles & Responsibilities: Role description SAP EWM, SAP MM, SAP SD, Supply Chain Management Work Location: Bengaluru, India Availability: Full time

Job Title: Front Line Manager - F&A - I2C 4B Company: Genpact Job Category: SAP SD Roles & Responsibilities: Front Line Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership Work Shift - Work Location: TS, India Availability: Full time

Job Title: Service Delivery Manager - F&A - I2C 4D Company: Genpact Job Category: SAP SD Roles & Responsibilities: Service Delivery Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership Work Shift - Work Location: TS, India Availability: Full time

Job Title: PDM Digital Supply Chain Solution Engineer Company: Astellas Job Category: SAP SD Roles & Responsibilities: The PDM Digital Supply Chain Solution Engineer is a senior individual contributor responsible for shaping and assuring digital solutions that support warehousing, inventory, transportation, logistics and distribution. The role translates business, operational and regulatory requirements into scalable, secure and compliant solution designs across Transportation Management Systems (TMS), SAP WM/IM, the logistics-execution elements of SAP SD, and associated integrations. Working with Business Process Owners, System Owners, DigitalX, Enterprise Architecture, Quality, Validation and delivery partners, the role leads technical solution activities and coordinates system integration testing and user acceptance testing (UAT) support from requirements through implementation, stabilisation and transition to operations in a GxP-regulated environment. Responsibilities and Accountabilities: Own technical design quality and maintain clear design decisions, assumptions, dependencies and acceptance criteria. * Delivery, Testing and UAT Support Lead assigned technical workstreams from design through implementation, stabilisation and transition to support. Define the technical test strategy and coordinate system integration testing and UAT support, including end-to-end processes, interfaces, roles, data, regression and applicable non-functional testing. Remain accountable for the completeness and quality of technical deliverables. Formal business acceptance, quality approval and validation approval remain with the designated accountable functions. Support architecture governance, change control, CAB, audit readiness, records management and system lifecycle processes. Shape solutions supporting transportation planning and execution, carrier connectivity, tendering and booking, shipment visibility, exception management, freight settlement and integration with warehouse and distribution processes. Assess appropriate automation, analytics and AI opportunities while ensuring security, compliance and supportability. Work Location: Bengaluru, India Availability: Full time

Job Title: Associate- Cash Applications Company: Baker Tilly One - India LLP Job Category: SAP SD Roles & Responsibilities: BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Job Description: ==================== Responsibilities -------------------- * Review daily bank statements and incoming customer payments through wire transfers, ACH, checks, and other payment methods. * Accurately apply and allocate customer payments against the appropriate invoices and customer accounts in the financial system. * Review payment remittance details and investigate unidentified, unapplied, or incorrectly applied cash to ensure timely resolution. * Perform daily cash and bank reconciliations, identifying and resolving discrepancies between bank receipts and system records. * Partner with Billing, Accounts Receivable, Collections, Revenue Operations, and other Finance teams to resolve payment and account-related issues. * Process cash adjustments, reapplications, refunds, and account corrections in accordance with established policies and approval requirements. * Maintain accurate documentation and supporting records for cash application transactions, reconciliations, and audit requirements. * Prepare and maintain cash application reports, unapplied cash reports, aging information, and other operational trackers to support Finance reporting. * Support month-end close activities, process improvements, automation initiatives, and other Finance operations as required. Work Location: Bengaluru, India Availability: Full time

Job Title: Sr. Associate - F&A - I2C 5B Company: Genpact India Pvt. Ltd. Job Category: SAP SD Roles & Responsibilities: Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Credit Risk Management, SAP Overview Work Shift - Work Location: Hyderābād, India Availability: Full time