SAP SuccessFactors

To ensure the availability, performance, and maintenance of enterprise applications, with primary ownership of the Sales Force Automation (SFA) applications and their integration with the ERP system. The role administers configurations, monitors operations, coordinates upgrades, trains users, and provides expert support to users and stakeholders. It plays a key role in enhancing sales and business operations through digital solutions. Key Accountabilities. Manage and maintain critical business applications to ensure high availability, integrity, and optimal performance. Act as System Administrator for Sales Force Automation applications (e.g., Sonic), covering user setup, configuration, version control, and troubleshooting. Coordinate and execute application patching, upgrades, and configuration changes. Support the handheld devices and mobile device management tools used by field sales teams. Act as the primary point of contact for integration issues between the main ERP system, GFSA, and the SFA applications, ensuring accurate data flow and synchronization. Work with vendors and internal stakeholders to ensure smooth integration, handover, and implementation of third-party applications. Act as the primary point of contact for application-related issues, resolving incidents within defined SLAs. Log, track, and close user issues through the ManageEngine ticketing system. Conduct root cause analysis of recurring issues and recommend long-term solutions. Report any infrastructure issues affecting the applications under supervision to the infrastructure team. Monitor application performance and generate regular health, utilization, and quality reports. Prepare operational and management reports as required, using SQL and reporting tools. Maintain application documentation, including configuration guides, SOPs, and recovery procedures. Participate in disaster recovery planning and execution for supported applications. Collaborate with business users to gather and r This is a great opportunity to build a career in the SAP SuccessFactors domain. Interested candidates looking to grow in SAP SuccessFactors are encouraged to apply. This role offers hands-on exposure to real-world SAP SuccessFactors projects.

Experience required: 1-3 Years. Education: Not specified. Location: Not specified. Employment type: Not specified. Candidates with strong communication skills and a willingness to learn are encouraged to apply. Freshers and experienced professionals meeting the above criteria are welcome to apply. Only candidates matching the required skill set and experience level will be considered.