Salesforce Business Systems Analyst (CPQ)

Job Title: Salesforce Business Systems Analyst (CPQ) Company: Closeloop Technologies Job Category: Salesforce Roles & Responsibilities: Role Overview Drive requirements discovery, analysis, backlog refinement, business process analysis, and functional documentation for Salesforce initiatives, with a strong focus on Salesforce CPQ (Steelbrick) and Quote-to-Cash processes. Work closely with stakeholders, Product Owners, Developers, and QA teams to translate business needs into clear, unambiguous, and testable requirements that support efficient Agile delivery and minimize repeated clarification. Key Responsibilities * Gather, analyze, clarify, and document business requirements through stakeholder discussions, workshops, discovery sessions, and process reviews. * Create high-quality user stories, acceptance criteria, business process flows, functional requirements, and supporting documentation that are clear and testable. * Support requirements for Salesforce CPQ (Steelbrick), including product configuration, product modeling, pricing and pricing rules, quoting, renewals, Quote-to-Cash / quote-to-order workflows, and related business processes. * Partner with Product Owners and stakeholders on backlog refinement, requirement prioritization, sprint readiness, and change-impact analysis. * Work closely with Developers and QA Engineers to clarify requirements, resolve functional questions, and support implementation, validation, and defect triage. * Support User Acceptance Testing (UAT) planning and validation, including scenario definition, acceptance criteria review, stakeholder coordination, and defect confirmation. * Maintain Jira stories, process documentation, decision logs, enhancement intake, and traceability between requirements, implementation, and testing. * Identify and communicate risks, dependencies, assumptions, gaps, and anticipated delays promptly. * Participate actively in Agile/Scrum ceremonies, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Role Expectations * Maintain the required daily overlap with U.S. Eastern Time business hours and be available for stand-ups, sprint ceremonies, and real-time collaboration during the overlap window. * Work within Agile/Scrum methodology and actively participate in ceremonies appropriate to the role. * Maintain clear documentation for work performed and promptly communicate material issues, risks, dependencies, assumptions, gaps, and anticipated delays. * Follow applicable security, access-control, confidentiality, privacy, and acceptable-use requirements. * Adapt to changing priorities and assignments within the scope of the role while maintaining clear requirements and delivery support. Work Location: India Availability: Full time

Required Skills & Experience Certifications Key Skills: Salesforce, Salesforce CRM Salary: Not disclosed