CRM Coordinator

Job Title: CRM Coordinator Company: OneDayOnly.co.za Job Category: Salesforce Roles & Responsibilities: Responsibilities: * Support the CRM Manager in executing CRM strategies aligned with the overarching marketing goals, aimed at achieving customer retention and revenue growth targets * Help craft CRM campaigns to drive customer engagement, increase cross\-sell and up\-sell opportunities, and work towards preventing subscriber and customer dormancy. Campaign management: * Coordinate the execution of email marketing initiatives, including campaign creation, monitoring, reviewing and testing. * Work closely with Creative and Brand teams to create relevant and on\-brand content for CRM campaigns. * Manage campaign briefs, including creative and copy input, and handle feedback via the project management tool \- Asana. * Assist in measuring the impact of CRM initiatives and implementations, collaborating with the Digital and Analytics team to track key business metrics and customer experiences. * Support the CRM Manager with assistance on customer segmentation, re\-engagement, and personalisation processes, * tailoring activities to customer behaviours and buying stages. * Reporting on CRM efforts. * Push notifications and onsite overlays: * Support the planning, implementation, testing, and reporting of push notification and onsite overlay strategies. Work Location: City of Cape Town, Western Cape, South Africa Availability: Full time

Experience/Qualifications: Key Skills: Salesforce Salary: Not disclosed