Lead HR Service Delivery

Job Title: Lead HR Service Delivery Company: PI Industries Ltd Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: PI Industries is seeking an experienced leader to manage and strengthen employee lifecycle service delivery across its global operations. The role supports approximately 4,500 employees across nine countries, with significant operations in India, the USA, Mexico and Brazil. It requires the ability to manage diverse country’s requirements while establishing consistent service standards and employee experience. * Lead end\-to\-end employee lifecycle service delivery, including onboarding, employee transactions, employee records, offboarding and employee service requests. * Ensure timely, accurate and consistent delivery against agreed service standards, accommodating country\-specific operational and regulatory requirements. * Establish clear service ownership, performance measures, operational controls and escalation mechanisms. * Manage service delivery performance, operational risks, service continuity and resolution of recurring issues. * Provide leadership and governance oversight to the Global Payroll Lead, ensuring effective payroll service delivery, controls and employee lifecycle interfaces. * Ensure compliance with approved employment policies and operational requirements, working with HR Risk, Compliance and specialist teams. * Lead and develop the Service Delivery team, strengthening operational capability, accountability and service orientation. * Manage service providers and work closely with country HR teams, HRBPs, Centres of Excellence and enabling functions to ensure effective service delivery. * Operationalise new and expanded employee lifecycle services within the approved service catalogue. * Lead service transitions from design and implementation into stable operational delivery. * Establish operating processes, service standards, ownership, controls and performance measures for newly introduced services. * Assess operational readiness across people, processes, technology and stakeholder dependencies. * Drive change management and adoption of new services, processes and employee/manager service channels. * Build team capability and operating practices that support consistent service delivery across geographies. * Identify opportunities to simplify processes, reduce manual intervention, eliminate recurring errors and improve service responsiveness. * Use service performance data, reporting and analytics to identify trends, operational risks and improvement opportunities. * Define business requirements and priorities for workflow, automation, self\-service and employee service\-management improvements. * Partner with HR Systems and IT teams to implement approved technology\-enabled improvements. * Identify opportunities to apply automation and AI\-enabled solutions to improve service efficiency, accuracy and employee experience. * Drive adoption of improved processes and service channels among employees, managers and HR stakeholders. * Monitor the effectiveness of improvements through measurable service outcomes. Leadership Capabilities * Strong operational leadership and accountability for service outcomes. * Ability to build new service capabilities while managing ongoing operations. * Structured problem\-solving and sound operational judgement. * Effective people leadership, coaching and team development. * Ability to influence and collaborate across functions and geographies. * Strong service orientation and commitment to employee and manager experience. * Comfort with technology, data and continuous improvement Work Location: Mumbai, Maharashtra, India Availability: Full time

The successful candidate will bring experience in both building and running HR shared services or employee lifecycle operations. The mandate combines three priorities: delivering reliable services, expanding service delivery capabilities, and continuously improving operations through process simplification, technology and automation. 3\. Improve \| Service Excellence, Technology and Employee Experience Primary accountability: Improve service quality, efficiency and employee experience through data\-led decisions, process improvements and technology. Education and Experience Education * Postgraduate qualification in Human Resources, Operations Management or a related management discipline. Professional Experience * Approximately 2-3 years of experience in HR operations, employee lifecycle service delivery or HR shared services. * Proven experience leading multi\-country employee lifecycle service operations, including managing country\-specific requirements. * Demonstrated experience establishing, expanding or transitioning HR services into stable operational delivery. * Experience managing service performance, operational controls, cross\-functional dependencies and service improvement initiatives. * Experience leading teams and working with senior stakeholders across geographies. * Experience managing process improvement, change management and technology\-enabled service delivery initiatives. Key Skills: SAP SuccessFactors Salary: Not disclosed