HR Operations & Admin Senior Specialist

Job Title: HR Operations & Admin Senior Specialist Company: NTT DATA North America Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Role Summary * Play a key role in driving operational governance, service excellence, and continuous improvement across Global HR Shared Services operations. * Serve as a trusted advisor and functional expert for Hire\-to\-Retire (H2R) processes, promoting standardization, automation, compliance, and a consistent employee experience across multiple geographies. * Partner with HR leadership, COEs, HR Business Partners, Payroll, Finance, IT, Legal, and external vendors to enable efficient HR service delivery, operational scalability, process improvement, and effective governance. Key Responsibilities * Act as a senior subject matter expert (SME) and escalation point for complex global HR operations and employee lifecycle matters. * Drive operational excellence, service quality, process consistency, and adherence to agreed service standards across shared services. * Partner with HR leadership and key stakeholders to translate business requirements into practical service delivery improvements. * Ensure accurate and timely execution of employee lifecycle transactions across supported countries, in line with defined SLAs and controls. * Ensure compliance with global and local HR policies, procedures, data privacy requirements, and applicable regulatory standards. * Establish, monitor, and analyze HR Shared Services KPIs, SLAs, quality measures, and operational performance trends. * Lead governance reviews, operational audits, and service improvement initiatives, and follow through on agreed actions. * Identify operational risks, recurring issues, and control gaps, and implement appropriate mitigation and corrective actions. * Drive service quality improvements through process reviews, root\-cause analysis, and preventive actions. * Lead or support HR system enhancements, user acceptance testing (UAT), change readiness, and technology adoption initiatives. * Drive automation, workflow optimization, and self\-service opportunities to improve efficiency and employee experience. * Maintain and improve process documentation, SOPs, knowledge articles, and operational controls to support consistent service delivery. * Develop and analyze HR operational dashboards and management reporting to provide actionable insights. * Promote and embed best practices across shared services operations. * Support a culture of continuous learning, accountability, and customer\-centric service delivery. * Facilitate training, coaching, and knowledge\-transfer activities for global teams. * Strong functional expertise in Hire\-to\-Retire (H2R) processes. * Advanced knowledge of HR operations, employee lifecycle management, and HR administration. * Experience working with enterprise HR platforms, HR case management systems, workflow tools, and employee self\-service environments. * Strong stakeholder management and communication skills, with the ability to engage effectively across multiple levels of a global organization. * Strong reporting and data analytics capabilities, with advanced proficiency in Microsoft Excel and experience with Power BI or similar reporting tools. * Ability to manage multiple priorities in a dynamic environment, with a process\-oriented mindset and strong attention to detail. * Strong project management skills and the ability to lead process improvement and change initiatives. * Proven ability to work cross\-functionally and influence outcomes across geographies and functions. * Strong problem\-solving and decision\-making skills. * Ability to operate effectively in a fast\-paced, matrixed global environment. * This is an office\-based position requiring attendance Monday through Friday. * Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements. * The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100\. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise\-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start\-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\&D. Work Location: Gurugram, Haryana, India Availability: Full time

Skills And Experience We are seeking candidates with 9\-3 years of experience and strong hands\-on expertise in Global HR Shared Services. The ideal candidate should possess: Preferred Qualifications And Experience * Graduate or postgraduate qualification in Human Resources, Business Administration, or a related discipline from a recognized university. * Candidates with prior hands\-on experience in both SAP SuccessFactors and ServiceNow will be given preference. * Prior experience in a Global HR Operations or Shared Services role. * Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference. * Prior experience in HR master data maintenance or employee lifecycle administration using SuccessFactors, SAP, or comparable HR platforms. * Relevant certification(s) in HR, HR operations, project management, change management, or related disciplines would be an advantage. Key Skills: SAP SuccessFactors Salary: $30