Delivery Operations Specialist

Job Title: Delivery Operations Specialist Company: Accenture Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Skill required: Talent Development \- Learning Operations Roles and Responsibilities: - Organize scheduling tasks, resources, and priorities. - Work with Delivery Services Management, BI, Capability leads to create viable, cost\-effective annual or quarterly schedules and programs to agreed scheduling guidelines. - Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. - Ensure Cancellation policies are being followed for scheduling. - Monitor the performance of all daily scheduling tasks in multiple Accenture or Client systems. - Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client or Operations). - Work with Delivery teams, BI, DSM to maintain accurate course, instructor and facility information (Matrices). - Act as first point of contact for escalation of client and operational issues. - Manage issues to resolution, where these fall within remit or scope. - Pro\-actively escalate potential serious, high\-level issues to Senior Scheduling Lead (L8\) - Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered - Challenge established practice and processes to raise scheduling, cost issues with DM, BI, Capabilities. - Perform all people processes for the team in line with HR policies. - Assist with developing and documenting cross region scheduling processes. - Ensure attrition target for the deal are met and closely monitored - Provide input to Continuous Improvement - Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead - Responsible for people management, capacity or productivity utilization of the scheduling team. - Conduct monthly 1:1 with subordinates and document the connect on tool. Work Location: Bengaluru, India Availability: Full time

Qualifications:Any Graduation Years of Experience:3 years What are we looking for? - Bachelor s degree - Knowledge of typical scheduling methodology - A background in administrative roles - Proven ability in team leadership roles or tasks - 5\-7 years business experience with similar background - Should have exposure working on LMS. - Should have 3 years of experience in scheduling learning administration. - Project management skills (Planning \& Organizing) - Adopt an analytical approach - Strong organizational skills. - Ability to prioritize conflicting requirements - Strong analytical ability (to devise and produce coherent management reports and statistics) - People management skills (Coaching, listening, giving direction) - Database knowledge (Software programs such as MS Access, Excel etc. plus client systems) - Basic financial analysis (Cost vs. Revenue) - Strong written and verbal communication skills - English language proficiency required - Multi\-cultural awareness - Passion for customer service - Initiative, Critical thinking, problem solving skills - Work well within a team environment. - Good time management skills. Qualification Any Graduation Key Skills: LMS, Learning Administration Salary: Not disclosed