DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

Job Title: DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS Company: IBM Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Introduction The Manager – Hire to Retire (H2R) will lead end\-to\-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services environment. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals. Your Role And Responsibilities * Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations. * Lead a team of HR Shared Services associates to ensure timely, accurate, and high\-quality service delivery in line with defined SLAs and KPIs. * Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire\-to\-Retire related operations. * Drive process optimization, standardization, and automation initiatives across the H2R value chain. * Ensure compliance with organizational policies, audit standards, and data privacy norms. * Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity. * Partner with Payroll, Finance, IT, and other support functions for smooth cross\-functional operations. * Identify and resolve operational challenges, implementing root\-cause analysis and corrective actions. * Prepare and publish metrics, dashboards, and governance reports for leadership review. * Coach, mentor, and develop team members to build a high\-performing HR Operations function. * Support transition and stabilization of new processes into the shared services model. * Analyze employee interaction trends and operational data to identify opportunities for service enhancement and efficiency gains. * Drive process improvement, automation, digital transformation, and self\-service adoption initiatives Work Location: Bengaluru, Karnataka, India Availability: Full time

Preferred Education Master's Degree Preferred Technical And Professional Experience * Exposure to global HR service delivery and process transition environments. * Experience in automation tools / HR analytics (Power BI, Tableau, etc.). * Certification in Lean, Six Sigma, or Project Management. * Bachelor’s degree in Business Administration, Commerce, or a related field. * MBA / PGDM in Human Resources preferred. Key Skills: SAP SUCCESSFACTORS Salary: Not disclosed