Supervisor, Talent Management Delivery

Job Title: Supervisor, Talent Management Delivery Company: McDonald's Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Department Overview McDonald’s has an exciting opportunity for a Supervisor, Talent Management Delivery based in our India Global Business Services Office. This position also partners across Global People and GBS to support operational consistency, documentation accuracy, and continuous improvement. Role Summary We are seeking a detail-oriented and technically proficient Supervisor, Talent Management to lead the day-to-day execution and technical coordination of our global talent cycles. In this role, you will be the coordinator for the operational workstreams supporting Talent Reviews, Succession Planning, and High Potential (HiPo) Cohort Management . Working within the McDonald's System, you will act as the primary interface between HRBPs, IT/HRIS, and AMS/Scaled Services. You will ensure that our talent platforms are ready for use, that data is accurate, and that our global talent identification processes run smoothly. This role is ideal for an individual who excels at managing timelines, troubleshooting technical issues, and supporting stakeholders through critical talent milestones. Duties Technical Oversight & Operational Lead * System Readiness Coordination: Supervise the technical readiness of the McDonald's talent platforms, ensuring all configuration elements for Talent Reviews and Succession Planning are tested and functional. * Defect Triage & Resolution: Act as the first point of escalation for technical issues. Partner with AMS/Scaled Services to triage defects, prioritize fixes, and ensure issues are resolved before they impact global talent sessions. * Data Quality & Validation: Lead the validation of input data to ensure high-quality reporting for succession bench strength and HiPo tracking. Ensure all outputs for the GPLT and leadership readouts are accurate. * HiPo Cohort Tracking: Maintain the technical backlog for High Potential cohort management tools. Capture enhancement requests and ensure the system effectively tracks development and movement for these critical talent groups. * Live Session Support: Provide "on-the-call" technical assistance during Talent and Succession Review meetings, resolving access issues and workflow questions in real-time. * Content & Link Management: Facilitate the upload of McDonald’s + Me Talent and Succession content and links, specifically supporting countries during new wave onboarding. * Cycle Timeline Management: Maintain and drive the integrated project plan for the Talent and Succession cycles, ensuring all preparation, calibration, and closeout tasks are completed on schedule. * HiPo Process Coordination: Facilitate the operational timeline for HiPo Cohort Management , ensuring that participant lists are updated and that selection/tracking milestones are met. * Governance Support: Lead weekly status meetings and stakeholder check-ins; manage the documentation of agendas, action items, and the RAID log (Risks, Assumptions, Issues, Dependencies). * Stakeholder Liaison: Serve as the primary point of contact for HRBPs and IT/HRIS regarding the status of talent deliverables and tool readiness. * Readiness Reviews: Facilitate go-live readiness checks and ensure that all session support coverage is scheduled and confirmed. * Cycle Wrap-Up: Coordinate post-cycle "post-mortems" to document lessons learned and technical recommendations for the next Talent and Succession cycle. McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career. Work Location: Hyderabad, Telangana, India Availability: Full time

Qualifications Key Skills: SAP SUCCESSFACTORS Salary: Not disclosed