Software Dev Engineer

Job Title: Software Dev Engineer Company: ADCI HYD 13 SEZ Job Category: Machine Learning Roles & Responsibilities: Key job responsibilities Design, develop, and own software services and tools that solve difficult business and operational problems, delivering with a focus on simplicity and scalability Optimize and enhance existing systems for performance, reliability, and maintainability at Amazon scale Identify and mitigate technical risks early in the development lifecycle, escalating when appropriate Identify and implement engineering process improvements, contributing to operational excellence and best practices across the team Write clear technical documentation, including design documents and operational runbooks, to support system ownership and team knowledge sharing As a Software Development Engineer II on the Associate Experience team, no two days look exactly the same — but each one centers on building technology that makes a real difference for Customer Service Associates (CSAs) and the customers they serve. You might start your morning reviewing metrics from a recent deployment, analyzing how a feature you own is performing at scale and identifying areas for optimization. Then you could be deep in a design review with your team, debating trade\-offs between approaches for a new generative AI\-powered automation feature. After that, you shift to hands\-on coding — writing, testing, and shipping production\-quality code using test\-driven development and continuous deployment practices. Throughout the day, you collaborate with product managers and other SDEs to shape technical direction and translate customer needs into scalable solutions. You also make time to review pull requests from teammates and mentor junior engineers on best practices. Some days involve investigating and resolving production issues, making quick decisions to mitigate risks and keep systems running reliably. By end of day, you have contributed meaningfully to services that touch millions of customer interactions worldwide. The Associate Experience team develops products to support Amazon's Customer Service Associates (CSAs) in delivering seamless customer service. Our mission is to empower CSAs with intelligent solutions — powered by generative AI, machine learning, and automation — that anticipate customer needs and accelerate issue resolution at global scale. We build AI assistants, contact automation, and real\-time insight tools that reduce CSA effort and improve the customer experience with every interaction. Our team values innovation, ownership, and collaboration, and you will have the opportunity to work alongside talented engineers who are passionate about using cutting\-edge technology to make a meaningful impact on how millions of customers experience Amazon support. Work Location: Hyderābād, India Availability: Full time

Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and we are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do. BASIC QUALIFICATIONS ------------------------ PREFERRED QUALIFICATIONS ---------------------------- * 3\+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience * Bachelor's degree in computer science or equivalent Key Skills: Machine Learning Salary: INR 197750 - 960000 per yearly