CoE Specialist

Job Title: CoE Specialist Company: Nespresso Job Category: Machine Learning Roles & Responsibilities: The Role: In this position, the successful candidate will be responsible for managing and resolving incidents and requests, ensuring minimal disruption to business operations. This role requires strong analytical skills, attention to detail, and the ability to work under pressure. The CoE Specialist (Center of Expertise) will play a crucial role in maintaining the stability and reliability of our IS/IT environment, while also driving continuous improvement initiatives to enhance our incident management processes.* In This Role, You Will: * Ensure IT systems availability: Monitor and respond to incidents in a timely manner. * Minimize disruptions in IT systems landscape: Analyze and diagnose incidents to identify root causes. * Ensure on-time resolution for any incident or request: Collaborate with other teams to resolve incidents and implement solutions. * Maintain accurate documentation and knowledge articles: Document incidents, resolutions, and any necessary follow-up actions. * Lead and organize necessary meetings, handovers, and knowledge transfer sessions: Provide regular updates to stakeholders on the status of incidents. Participate in incident review meetings and contribute to continuous improvement initiatives. * Facilitate effective communication with stakeholders throughout the incident lifecycle: Maintain and update incident management tools and systems * Continuous Improvement and Automation: To actively propose improvement actions to minimize manual intervention and increase the automation and auto-resolution of incidents and requests. * 4+ years of relevant Incident/Request Management experience within a large-scale IT environment * Solid understanding of IT infrastructure components, systems, and technologies * Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA * Provide L2/L3 support for Microsoft Dynamics CRM (D365 Customer Engagement) and D365 F&O. * Troubleshoot and resolve issues related to workflows, plugins, integrations, and configurations. * Monitor application performance and ensure system availability and reliability. * Manage incident, problem, and change requests through ITSM tools. * Perform data fixes, environment management, and release support activities. * Design and maintain CI/CD pipelines for CRM deployments using Azure DevOps. * Support code deployments, version control, and release management processes. * Work closely with development teams for bug fixes and enhancements. * Document solutions, known issues, and support procedures. * Used to work in Shifts * Strong experience in Microsoft Dynamics CRM / D365 CE Support and D365 F&O. * Knowledge of customization and configuration (entities, forms, workflows, plugins). * Hands-on experience with Azure DevOps and CI/CD pipelines. * Experience in solution deployment and environment management (Dev, UAT, Prod). * Basic understanding of C#, JavaScript, Web APIs (for troubleshooting). * Knowledge of integration with external systems. Knowledge on Dual Write (CE* F&O),Data Management Framework (DMF) and Batch Jobs. * Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international). * Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview. * Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail. * Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration. * Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP. * Feedback: After interviews, we provide feedback to all candidates. * Job Offer: Successful candidates will receive a formal offer. * First Working Day: Once the offer is accepted, we’ll welcome you on your first day! Work Location: KA, India Availability: Full time

This is a hands-on position. The candidate will work daily on the resolution of incidents and requests, and it is important that the candidate has previous experience in resolving incidents related to D365 CE and F&O etc... Experience in Commerce Tools is a plus but platforms like Magento, Hybris, SAP are also valuable.* * Experience and deep knowledge with Java, Hybris, PL SQL, Magento, Shoppify * ITIL4 Foundation certification * Experience with the implementation and maintenance of GenAI Solutions, Chat Bots and Machine Learning In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels. Key Skills: Machine Learning Salary: Not disclosed