Snoomart Operations Manager

Job Title: Snoomart Operations Manager Company: Snoonu SAP Module: SAP Successfactor Roles & Responsibilities: 🚀 Welcome to Your Next Adventure! The Snoomart Operations Manager acts as the critical bridge between the driver supply team and dark store operations - diagnosing systemic inefficiencies across first-mile and last-mile, translating data into process improvements, and ensuring that supply-side decisions land cleanly at the store and rider level. You own the connective tissue of Snoomart’s fulfilment engine. * Serve as the primary interface between the driver supply team and dark store operations — ensuring rider availability aligns with order demand patterns, and surfacing store-side constraints upstream before they create fulfilment gaps. * Own the end-to-end operations health dashboard: track first-mile metrics (TDT, Arrival Time, etc.) and last-mile metrics (on-time promise, rider utilisation, order accuracy, cancellation rate) on a daily basis. * Conduct structured root-cause analysis on recurring operational failures. * Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns rather than static schedules. * Design and embed SOPs across handover - with particular attention to the handoff points where supply-side errors compound into customer-facing failures. * Lead periodic cross-functional ops reviews with driver supply, store ops, and tech teams - turning KPI data into prioritised improvement sprints with clear owners and deadlines. * Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact before scaling. * Act as the operational escalation point for cross-functional issues that fall between driver supply and store ops. * 2 years of experience in operations, supply chain, logistics, or fulfillment is required. * Demonstrable experience sitting at the intersection of two operational functions (e.g. driver supply + store ops, or warehouse + delivery) rather than owning just one end. * Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers. * Process-design mindset: able to document a current-state flow, identify the failure points, and write an SOP that people will actually follow. * Influence without authority — this role coordinates across teams without direct line management of store or supply staff, so strong stakeholder management is essential. * High comfort with ambiguity and cross-functional ownership gaps — you find the problem’s real owner and build alignment rather than waiting for someone else to step in. 🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Location: Lusail, Qatar Availability: Full time

* Quick commerce, dark store, or grocery delivery experience * E-commerce operations background * Ride-hailing or driver/fleet management experience * Formal operations excellence background (Lean, Six Sigma, or similar) * Start-up or high-growth environment experience * Proficiency in Excel and Tableau for operational reporting * Arabic language skills * MENA market knowledge Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Key Skills: SAP Successfactor Salary: Not disclosed