Application Service Manager

Job Title: Application Service Manager Company: SAP SAP Module: SAP Successfactor Roles & Responsibilities: Are you ready to be the face of SAP's cloud services excellence for enterprise customers across EMEA? As an Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you will be the central point of ownership for some of our most strategic customer engagements — driving service quality, deepening relationships, and leading cross-functional teams through the full customer lifecycle, from transition to operations and beyond. This is an Individual Contributor role, hybrid with a location in Riyadh. This is a high-visibility role at the intersection of technology, customer success, and business growth. * Own end-to-end CAS customer engagements — managing budget, quality, and stakeholder communication across the full lifecycle (transition, stabilisation, operations, offboarding) * Act as a trusted advisor: proactively identify optimisation, innovation, and adoption opportunities for customers * Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure * Collaborate closely with SAP account teams, delivery teams, and partners to ensure a seamless, one-stop CAS experience * Champion upsell opportunities and support growth of the CAS service portfolio * Orchestrate communication across all levels — from technical teams to C-level stakeholders Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Work Location: Riyadh, Riyadh, Saudi Arabia Availability: Full time

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Please note that any violation of these guidelines may result in disqualification from the hiring process. Key Skills: Project Management Salary: Not disclosed