Service Administrator

Job Title: Service Administrator Company: SCIEX Job Category: Salesforce Roles & Responsibilities: As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground\-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. This position reports to the Manager, Service Administrator and is part of the Service Administration team in the Customer Service organization located in Concord, Canada and will be an on\-site role. In this role, you will have the opportunity to: * Execute reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time \& Material service requests. Execute on customer requests, via phone, fax, email, or other electronic means * Maintain the consistency and integrity of the Install Base, including warranty records * Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition though the Instrument acceptance documentation and more Work Location: Concord, ON, Canada Availability: Full time

The essential requirements of the job include: * High school diploma or equivalent * 2-3 years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency It would be a plus if you also possess previous experience in: * Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists * Experience in MS Office suite, Salesforce.com, Oracle 12, TEAMS, Miro * College degree SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. The annual salary range for this role is $50,000 CAD – $61,000 CAD.* This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Key Skills: Salesforce Salary: CAD 50000 - 61000 per yearly