Enterprise Application Administrator

Job Title: Enterprise Application Administrator Company: DIRTT Job Category: Salesforce Roles & Responsibilities: DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high\-performing, adaptable interior environments. We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands\-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect. The role works closely with business owners in Sales, Customer Support, Product Development, and Finance to translate requirements into configuration, manage change, and keep each platform supportable. CRM and Customer Support (Salesforce, Zendesk) * Administer Salesforce: users, profiles, permission sets, roles, sharing rules, objects, fields, page layouts, validation rules, and Flows. * Administer Zendesk: agents, groups, ticket forms, triggers, automations, macros, SLAs, and Help Center configuration. * Manage integrations between Salesforce, Zendesk, and other business systems, including connected apps, API users, and data synchronization. * Maintain reports, dashboards, and data quality processes, including imports, deduplication, and cleanup. * Plan and test Salesforce release updates and manage deployments between sandbox and production. * Administer PTC Windchill: users, groups, contexts, lifecycles, workflows, access control policies, and system configuration. * Support CAD data management, including Windchill Workgroup Manager integration with Autodesk Inventor. * Plan and execute Windchill upgrades, patches, and test environment refreshes in partnership with PTC and internal stakeholders. * Manage Autodesk licensing, user assignment, deployment packages, and version standards through Autodesk Account and endpoint management tools. * Own identity integration for all supported applications, including SSO (SAML/OIDC) with Microsoft Entra ID and automated user provisioning and deprovisioning. * Perform periodic access reviews and support audit and compliance requests in partnership with Cybersecurity and GRC. * Manage vendor relationships, support cases, license counts, renewals, and roadmap reviews for supported applications. * Maintain documentation for configuration, integrations, runbooks, and administrator procedures. * Act as the escalation point for application incidents from the helpdesk, and train helpdesk staff on first\-line support for each platform. * Gather requirements from business stakeholders and deliver configuration changes, enhancements, and small projects. * Participate in IT projects and application implementations, migrations, and retirements. * Participate in after\-hours maintenance and on\-call for critical application outages. * Additional duties may be assigned that are reasonably related to the role. Responsibilities may be adjusted or reprioritized in response to evolving business needs, technology, and organizational priorities, while maintaining alignment with the overall scope, purpose, and responsibilities of the position. Roles at DIRTT are safety\-sensitive. Pre\-employment drug and alcohol testing may be required. Applicants must be 18 years or older. Work Location: Calgary, Canada Availability: Full time

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes. Required Qualifications Preferred Qualifications * 10\+ years of experience administering business applications * 3\+ years of experience administering Salesforce is a huge plus * 3\+ years of experience administering Zendesk * 3\+ years of experience administering PTC Windchill (including CAD data management for Autodesk Inventor), Autodesk licensing and deployment * 3\+ years of experience administering Microsoft Dynamics 365 Business Central. * Relevant certifications (Salesforce Certified Administrator or Advanced Administrator, Zendesk Administrator, PTC Windchill, or equivalent) are an asset. * Scripting or automation skills (PowerShell, SQL, or similar) are an asset. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Key Skills: Salesforce Salary: CAD 71525 - 97900 per yearly