Operations Manager||Travel Domain

Job Title: Operations Manager||Travel Domain Company: ATAIN Job Category: Data Science Roles & Responsibilities: We are seeking an experienced Manager \- Operations with a strong background in the Travel Industry to oversee daily business operations, drive process excellence, enhance customer experience, and ensure operational efficiency across travel services. The incumbent will lead teams managing travel bookings, customer support, vendor relationships, and service delivery while achieving key business objectives and maintaining high customer satisfaction standards. Key Responsibilities Operations Management * Manage end\-to\-end travel operations including domestic and international travel bookings. * Ensure seamless execution of travel services, including flights, hotels, visa assistance, ground transportation, and holiday packages. * Monitor operational performance and implement strategies to improve productivity and service quality. * Drive process optimization initiatives to enhance efficiency and reduce operational costs. * Establish and monitor operational KPIs, SLAs, and performance metrics. Team Leadership * Lead, motivate, and develop a team of Team Leaders, Supervisors, and Travel Consultants. * Conduct regular performance reviews, coaching sessions, and training programs. * Manage workforce planning, scheduling, and capacity utilization. * Foster a high\-performance and customer\-centric culture. * Ensure exceptional customer service delivery across all touchpoints. * Handle escalated customer complaints and critical service issues. * Implement customer retention and service improvement initiatives. * Monitor customer feedback and identify opportunities for process enhancement. Vendor \& Stakeholder Management * Build and maintain relationships with airlines, hotels, travel partners, DMCs, and vendors. * Negotiate service agreements and ensure compliance with contractual obligations. * Collaborate with internal departments including Sales, Finance, Quality, and HR. * Prepare operational reports and MIS dashboards for management review. * Ensure adherence to company policies, industry regulations, and compliance standards. * Monitor quality parameters and implement corrective action plans. * Drive continuous improvement projects using Lean, Six Sigma, or similar methodologies. * Travel Operations Management * Global Distribution Systems (GDS) \- Amadeus, Sabre, Galileo * Airline Ticketing \& Reservations * Visa and Documentation Management * Vendor Management * Service Delivery Management * Workforce Planning * MIS Reporting and Data Analysis Leadership Skills * Team Management * Stakeholder Management * Conflict Resolution * People Development * Decision Making * Strategic Planning Key Performance Indicators (KPIs) * Customer Centricity * Operational Excellence * Analytical Thinking * Problem Solving * Leadership \& Coaching * Change Management * Result Orientation * Business Acumen Work Location: Bengaluru, India Availability: Full time

Required Qualifications * Bachelor's Degree in Business Administration, Hospitality, Tourism, Travel Management, or related field. * MBA or relevant postgraduate qualification preferred. * 8\-0 years of experience in Travel Operations, with at least 3\-5 years in a managerial role. * Experience in Corporate Travel, Leisure Travel, Online Travel Agencies (OTA), Travel BPO, or Travel Process Operations. Technical Skills Preferred Experience Experience Required: 8\-12 Years Industry: Travel \& Tourism / Travel BPO Key Skills: Power BI, Tableau Salary: INR 1e+06 - 1.4e+06 per yearly