Manager – Data & Analytics - Operations

Job Title: Manager – Data & Analytics - Operations Company: Lennox International SAP Module: SAP PP Roles & Responsibilities: Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description: The Manager – Data & Analytics Operations will provide strategic and operational leadership for the function responsible for supporting, monitoring, governing, and continuously improving enterprise analytics platforms and reporting solutions. The role is accountable for service reliability, team performance, stakeholder outcomes, operational risk, and the transition of analytics operations to modern cloud platforms. The Manager will establish priorities, operating standards, and measurable improvement plans while ensuring alignment with business and technology objectives. As the organization transitions to Azure Synapse and Databricks, the Manager will own the operational readiness, governance, support model, monitoring strategy, capacity planning, and service transition for these platforms. * Own the end-to-end operating model and service outcomes for analytics platforms, dashboards, data pipelines, and reporting solutions. * Define and execute the operational strategy supporting the organization's analytics modernization roadmap, including service transition and migration initiatives involving Azure Synapse Analytics and Databricks. * Establish, monitor, and improve SLAs, operational KPIs, service-health metrics, and management reporting; ensure corrective actions are implemented where performance is below target. * Provide governance and executive oversight for incident, problem, change, release, and service-continuity management, including timely stakeholder communication and risk escalation. * Drive prevention of recurring production issues by ensuring effective root cause analysis, remediation ownership, control improvements, and lessons learned. * Lead workforce planning, performance management, succession planning, capability development, coaching, and engagement for the analytics operations team. * Partner with business, product, architecture, security, infrastructure, and data teams to align priorities, manage dependencies, and communicate service performance, risks, and investment needs Work Location: TN, India Availability: Full time

Qualifications: Key Skills: Capacity Planning Salary: Not disclosed