LMS Administrator

Job Title: LMS Administrator Company: Intuitive Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic\-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. Job Description Primary Function of Position The Learning Management Systems (LMS) Administrator 3 is responsible for the administration and maintenance of the company’s learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports. Essential Job Duties * Develops knowledge of Intuitive’s LMS support model and system functionality. * Escalate support issues as necessary. * Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features. * Perform intermediate content management and configuration within LMS with assistance from LMS Admin Level 4 or IT. * Assist with creation of user stories \& UAT business scripts and support UAT business testing. * Participate in LMS process improvement initiatives Support curriculum development and content management for assigned Business Units (BUs). * Own content management within the LMS for assigned BUs. * Act as consultant for BU Training Operations, BU Trainers, \& BU Content Owners to ensure efficient program integration with LMS. * Help train more junior LMS Admins. * Utilizes Agile/Veeva workflow in ongoing implementation tasks. * Ensure the product complies with all global legal and regulatory obligations. * Monitoring, follow\-up, and close out of LMS support incidents. * Run system reports. * Complete special projects as assigned. Working Conditions * Flexible to scheduling changes and periodic adjustments for global support and collaboration purposes. * 743\.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6\+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications Required Skills and Experience * Advanced ability to troubleshoot and resolve LMS technical issues quickly. * Coordinate and execute multiple tasks, such as implementing learning programs, software updates, and system enhancements. * Maintain and upgrade the system to maximize functionality and upload new content. * Strong communication skills to work effectively in a team, assign tasks, track progress, and handle client requests. * Strong customer service skills to support the ticketing system and interact with users and stakeholders effectively. * Intermediate experience with LMS content management, issue troubleshooting, and tier 2 support. * Experience training end users in LMS features and functionality. * Ability to work well with a team and independently. * Interpersonal and analytical skills. * Ability to learn and grow. Required Education And Training * Bachelor's degree or equivalent; vocational training and/or equivalent work experience. Preferred Skills And Experience * Typically requires 2\-2-3 years of experience. business need and/or on the selected candidate’s experience, knowledge and skills. Key Skills: LMS, Learning Management Salary: Not disclosed