Learning Operations Analyst

Job Title: Learning Operations Analyst Company: Accenture Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Skill required: Talent Development \- Learning Operations - Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large\-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. - This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. Roles and Responsibilities: - Oversee the planning and coordination of large\-scale training programs and events. - Collaborate with senior leadership to forecast training needs and allocate resources effectively. - Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. - Book and manage training venues, facilities, and necessary equipment. Manage and update the organizations LMS, including course setup, user enrollment, and tracking of training completion. - Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. - Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. - Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. - Serve as a point of contact for training\-related inquiries from employees, managers, and external partners. - Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and or Scheduling Team Lead. - Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. - Provide leadership and guidance to junior scheduling analysts and administrative staff. - Assist in maintenance of resource databases and or scheduling tools, advising when known discrepancies are found. - Assist in Process Improvement initiatives. - Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Work Location: Bengaluru, India Availability: Full time

Qualifications:Any Graduation Years of Experience:0-1 years What are we looking for? - Bachelors degree; B.A, B.Com, B.Sc, B.Tech - LMS experience of 1\.5 years. - Strong knowledge of typical scheduling methodology - Professional experience of minimum 3years and above in service environment - MS Office skills; Ability to understand and make sense of large amounts of data in a complex environment, strong Excel \& Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint \& One Note) applications, ability to comprehend and quickly learn client data bases, menu\-based systems and ability to present data in a comprehensible format - Team player. - Client Interfacing skills (Email \& Phone): Good Email etiquette, strong email drafting \& keyboard skills and good phone etiquette or technique - English language proficiency: Strong written \& verbal communication skills, grammar, right word choice, sentence structure, precise or relevant content, smooth thought flow and the ability to present more information in a short span of time or space sensibly - Good organizational, prioritisation and multi\-tasking skills. - Strong analytical and problem\-solving skills. - Multi\-cultural awareness. - Passion for customer service. - Attention to detail Qualification Any Graduation Key Skills: LMS Salary: Not disclosed