Lead, Enterprise Learning Operations & Product Readiness

Job Title: Lead, Enterprise Learning Operations & Product Readiness Company: Zafin Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia\-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Role Title: Lead – Enterprise Learning Operations \& Product Readiness Location: Trivandrum, India Role Purpose Zafin is strengthening its Enterprise Learning function to support a fast\-scaling, product\-led, SaaS and AI\-enabled banking technology organization. As we grow, Learning must move beyond training coordination and become a business readiness engine that helps employees understand Zafin's platform, products, implementation context, client expectations and evolving AI\-enabled ways of working. The Lead – Enterprise Learning Operations \& Product Readiness will be responsible for bringing operational discipline, execution rigour and measurable impact to Zafin's learning agenda. This role will own the learning operating rhythm, LMS governance, product learning deployment, onboarding readiness, stakeholder coordination and learning adoption dashboards. Key Responsibilities Learning Operations \& Governance Own the day\-to\-day operating rhythm of the Enterprise Learning function, including calendars, trackers, dashboards, action logs, stakeholder follow\-ups and monthly reporting. Ensure learning initiatives move from idea to execution with clear owners, timelines and measurable outcomes. LMS Ownership \& Learning Hub Management Manage the LMS and Learning Hub as active business platforms, not passive content repositories. Ensure learning paths, modules, user journeys, completion tracking, reports and content hygiene are maintained with discipline. Product \& Platform Learning Readiness Work closely with Product, Customer Enablement, Technology and SMEs to convert Zafin product knowledge into structured learning journeys. Support capability maps, product learning modules, release\-linked learning, role\-based readiness paths and deployment learning assets. New Hire \& Role\-Based Learning Strengthen onboarding and role\-based learning for new joiners across India and global teams. Ensure new employees, especially in Customer Enablement, Product, Technology and Delivery roles, have clear learning paths and early readiness milestones. Release\-Linked Learning Execution Build and manage a repeatable learning deployment framework for product releases and capability updates. Ensure relevant teams receive timely, contextual learning on what changed, why it matters and how it impacts clients or delivery. ZLDA / AI\-Enabled Learning Adoption Support the adoption and continuous improvement of Zafin's learning GPT / AI\-enabled learning tools. Track usage, identify gaps, curate relevant content and help employees use AI\-enabled learning responsibly and effectively. Learning Metrics \& Impact Reporting Move Learning reporting beyond completion numbers. Track adoption, readiness, usage, feedback, time\-to\-productivity indicators, role\-based learning progress and business impact measures. Prepare concise monthly updates for leadership. The candidate should bring strong execution discipline, comfort with systems and dashboards, stakeholder management maturity and the ability to convert complex information into structured learning plans. Required Skills Strong learning operations and program management capability Ability to manage dashboards, trackers, reports and governance routines Nice to have \- Ability to apply AI and agentic workflows to Learning by partnering with Product, Technology and business SMEs to build practical learning agents, knowledge assistants and just\-in\-time performance support tools. Familiarity with AI tools for knowledge management, content creation or learning support. Success Measures Success in this role will be measured by: Leadership\-ready monthly learning impact reporting Why This Role Matters As Zafin scales as a global AI\-enabled platform organization, learning cannot remain a support activity. It must become a core enabler of readiness, productivity and client impact. This role will help convert fragmented knowledge into structured learning, reduce reliance on tribal knowledge, improve new hire productivity and ensure that teams are better prepared to understand, deploy and support Zafin's platform capabilities. Work Location: Thiruvananthapuram, Kerala, India Availability: Full time

Hands\-on LMS experience and comfort with learning technologies Experience working with SMEs, Product, Technology or Customer Enablement teams Preferred Experience Experience in SaaS, fintech, banking technology or enterprise software B.Tech with MBA preferred, with prior experience in Big 4 / consulting or enterprise technology environments. What's in it for you Joining our team means being part of a culture that values diversity, teamwork, and high\-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Key Skills: LMS Salary: Not disclosed