People Services Advisor

Job Title: People Services Advisor Company: Australia Post Job Category: SAP SUCCESSFACTORS LMS Roles & Responsibilities: Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it. Join a collaborative and purpose\-driven team at the heart of delivering a flagship Learning and culture development program across the enterprise. This is a great 12\-month FTC opportunity to combine people support, learning operations and stakeholder engagement, playing a key role in creating a seamless experience for learners, facilitators and leaders. You'll contribute to the successful rollout of a high\-profile people and capability initiative that empowers leaders and teams to perform at their best while supporting meaningful organisational change. * Provide day\-to\-day support within the SAP SuccessFactors Learning Management System (LMS) and ServiceNow, managing learner enrolments, course assignments, session administration, reporting and case resolution to ensure a seamless learning experience. * Own and maintain program knowledge resources, including developing, reviewing and publishing knowledge articles, FAQs, process guides and support content across ServiceNow, SharePoint and other channels, ensuring information remains accurate, current and customer\-focused. * Support the coordination and deployment of learning activities, accreditation schedules, facilitator assignments, training resources and key program milestones. * Monitor, analyse and report on learning activity, service trends and program insights, providing data to support decision\-making and continuous improvement. * Build strong relationships with facilitators, leaders and stakeholders, delivering responsive support and proactively identifying opportunities to enhance processes and participant experiences. * Experience in People Services, HR administration, learning operations, shared services or program coordination environments. * Demonstrated experience supporting the delivery of learning, capability, change or enterprise\-wide people programs, including enrolments, scheduling, communications and deployment activities. * Hands\-on experience using SAP SuccessFactors Learning (LMS) to administer learning activities, manage learner records and support program delivery. * Experience creating, maintaining and enhancing knowledge articles, process documentation, FAQs and employee\-facing content, with the ability to translate complex information into clear, user\-friendly guidance. * Strong stakeholder management, customer service and administrative skills, with experience using platforms such as ServiceNow, SharePoint and Microsoft 365 to support efficient service delivery. * Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you * Flexible and hybrid working arrangements, like the opportunity to work from home two days per week * Opportunities for growth and development through formal programs or mentorship * Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources Work Location: Richmond, VIC, Australia Availability: Full time

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA\+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier\-free. We’re also working hard to remove bias and build a gender\-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity \& Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415\. Key Skills: SuccessFactors Learning, Learning Management System, LMS, Learning Management Salary: Not disclosed