Lead HR Operations

Job Title: Lead HR Operations Company: Landmark Group - Styli Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: Lead – HR Operations Leadership – HR Service Delivery, Shared Services \& HRIS J ob Title: Lead of HR Operations Department: Human Resources Role purpose The Lead – HR Operations owns the end\-to\-end employee lifecycle operations for Styli: onboarding, payroll inputs, visas and immigration, HRIS data, policies and exits. The role makes sure every employee touchpoint is accurate, compliant with GCC, India and China labour law, and delivered on time. It will also set up Styli's HR shared services model and lead the implementation of a single global HRIS, building scalable, automated processes for a growing, multi\-country workforce. It combines strategic ownership of the HR operating model with accountability for day\-to\-day service quality, data integrity and process governance. Key responsibilities Employee lifecycle management • Manage employee movements: confirmations, transfers, promotions, salary revisions, role changes and contract renewals. • Manage work permits and residence permits for expatriate staff in China, and immigration support for business travel between hubs. • Coordinate with PROs and government portals (MOHRE, GDRFA, Qiwa, Muqeem) to keep all employee documentation current and compliant. • Track document expiries and maintain zero\-lapse compliance. • Own the HR operations strategy and operating model, including tiered support, turnaround times and service\-quality standards. • Implement a case\-management and employee helpdesk tool, knowledge base and query routing. • Build the business case, transition plan and change\-management approach, and migrate country HR activities into the shared services model in phases. Global HRIS implementation • Lead end\-to\-end selection and implementation of a single global HRIS (e.g. SAP SuccessFactors, Workday, Oracle HCM or Darwinbox): requirements, vendor evaluation, design, build, testing and go\-live. • Act as HR project lead with IT, Finance and the implementation partner; own the project plan, budget, risks and steering\-committee reporting. • Lead data cleansing and migration from legacy systems and spreadsheets across all countries. • Deliver operational analytics and insights to HR leadership to support decision\-making. • Maintain confidential, audit\-ready employee records and personnel files. Policy, compliance and governance • Lead internal and external HR audits and close findings within agreed timelines. Process excellence and team leadership • Lead, coach and set goals for the HR Operations team (currently two direct reports); manage workload and escalations. • Led at least one end\-to\-end HRIS implementation across multiple countries, from selection to go\-live. • Solid project management and change\-management skills; PMP, Prince2 or similar is a plus. • Calm under pressure, able to manage competing deadlines and a high volume of transactions. Key competencies Operational excellence and process orientation, systems and data fluency, service mindset, stakeholder management, team leadership, problem\-solving under pressure, and the ability to balance strategic thinking with hands\-on execution. KPI Target Employee query resolution 90%\+ resolved within SLA (e.g. 48 hours) Audit findings All closed within agreed timelines HR shared services launch Live within 9–12 months, with SLAs met for 90%\+ of cases HRIS go\-live All countries live on time and within budget HRIS adoption 95%\+ of employees and managers using self\-service within 3 months of go\-live Work Location: Dubai, United Arab Emirates Availability: Full time

• Run offboarding: resignation processing, exit interviews, clearances, full and final settlements and end\-of\-service gratuity calculations. • Issue employee letters and certificates (employment, salary, experience) accurately and within agreed turnaround times. Payroll and compensation operations • Partner with Finance and payroll vendors to ensure 100% accurate, on\-time salary processing, including WPS compliance in the UAE, Mudad/GOSI in KSA, and social insurance and housing fund contributions in China. • Administer benefits: medical insurance enrolments and claims, air tickets, allowances, and annual benefit renewals. Visa, immigration and government relations • Standardise and harmonise HR processes across GCC, India and China while respecting local legal requirements. • Configure core HR, payroll integration, time and attendance, leave and employee self\-service, with country\-specific localisation (including China data\-residency and PIPL requirements). Requirements Experience and education • Bachelor's degree in HR, Business Administration or a related field; MBA/PG in HR preferred. • Hands\-on experience running HR operations across multiple countries; GCC experience is essential and exposure to India and China is a strong advantage. • Experience managing vendors and large\-scale HR transformation initiatives. • Professional certification (CIPD Level 5\+, SHRM\-CP/SCP) is an advantage. • Proven experience with an HRIS and payroll systems; advanced Excel and HR reporting skills. Key Skills: SAP SuccessFactors, Compensation Salary: Not disclosed