International Technical Support (LMS Support)

NIIT Learning Systems is hiring for International Technical Support focused specifically on Learning Management System support across New Delhi and Gurugram, a role centered on SAP Learning platforms rather than core HCM or payroll SuccessFactors modules. You will provide L2 technical support, meaning escalated issues beyond initial triage land with you for deeper investigation and resolution. Handling complex issues requires performing Root Cause Analysis to understand not just how to fix a problem but why it occurred, preventing recurrence going forward. Collaborating with global stakeholders reflects the international scope this support function serves, working across time zones and cultural contexts.

Candidates need 2-5 years of technical support experience with specific exposure to SAP Learning platforms including Training Shop and Certification Hub modules. Strong L2-level troubleshooting skills are essential, given the escalated issue complexity this role handles beyond initial support tiers. Practical Root Cause Analysis experience is required for understanding and preventing recurring issues. GDPR compliance knowledge is essential given the personal learning data these systems process. Strong reporting skills are needed for generating learning usage analytics. Excellent global stakeholder collaboration skills are required, given the international scope of this support function spanning multiple time zones and regions.