HR Operations Specialist

Job Title: HR Operations Specialist Company: Hitachi Digital SAP Module: SAP SUCCESSFACTORS Roles & Responsibilities: Job Description About the Role We are looking for a highly organized and detail-oriented Sr. Associate, HR Shared Services to join our team in India. This role is critical in providing prompt, accurate, and consistent HR support to our employees. The ideal candidate will primarily manage the end-to-end onboarding process for new hires and efficiently resolve employee inquiries through our ticketing system. Key Responsibilities * Employee Onboarding * Manage the complete pre-boarding and onboarding lifecycle for new employees in India. * Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms). * Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness. * Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes. * Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System). * HR Ticket Handling and Query Resolution * Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system. * Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes. * Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs). * Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up. * Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs). * Compliance and Audit Support * Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes. * Support internal and external HR audits by providing necessary documentation and data. We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Work Location: Pune Division, Maharashtra, India Availability: Full time

Imagine the sheer breadth of talent it takes to unleash a digital future. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Required Qualifications and Skills * Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. * Experience: 1-2 years of experience in an HR Shared Services or HR Operations role, preferably with a focus on onboarding in a large-scale or multi-state environment in India. * Knowledge: Solid understanding of core HR processes and Indian statutory compliance related to hiring and employee documentation. * Technical Skills: Proficiency in using an HRIS (e.g., SAP SuccessFactors, Workday, Oracle) and experience with a ticketing system (e.g., ServiceNow, Zendesk). Key Skills: SAP SuccessFactors Salary: Not disclosed