HR Service Delivery Specialist

Job Title: HR Service Delivery Specialist Company: Accenture in India Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: * The purpose of this role is to manage a team to meet the required service performance metrics . * Ensures the service line operations are efficient and effective. * Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette technique. * Proven track record of leading HR Operations team. * Proven experience of continuous improvements * Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration * Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. * Business Process Implementation * Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of * Process and strategy of providing and managing human resources services and information to employees within an organization. * This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions. * English language proficiency: Strong written & verbal communication skills grammar, right word choice, sentence structure, precise What are we looking for? * Encourages clients to actively participate in developing solutions and to raise concerns. * Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery * Independently identify and resolve complex issuesproblems within own area of responsibility. * Conduct regular skip meetings to understand pulse of the team & resolve team concerns * Responsible for team members performance evaluation and career counseling through regular performance feedbacks * Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. * Participate actively in organizational wide initiatives like business Excellence etc. * Create a logical plan, realistic estimates and schedule for an activity or project segment. * Developing and maintaining an excellent relationship with internal and external clients and or business partners to ensure achievement of staffing goals * Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Roles and Responsibilities: * MonitorReview along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. * Monitormeasure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. * Manage and improve people performance and align them with organizational goals and objectives. * Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. * Participate actively in Team & Organization wide initiatives. * Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. * Encourage and drive continuous improvement measures on daytoday basis by identifies & implementing improvedinnovative reengineered work processes * Recommend costeffective, efficient procedural or production alternatives. * Communication, training and implementing relevant Process knowledge changeupdates to the team. * Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). * Plan, implement & monitor volume allocation strategies within teams resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards * Create & implement robust Internal quality controls to ensure accuracy levels are met. * Monitormeasure performance through regular process reviews of metrics * Drive productivity measures for optimum utilization of FTEs * Create & implement governance mechanism to ensure compliance to defined process requirements. * Demonstrate the knowledge & subject matter expertise to help resolve issues. * Review Change Requests, do impact analysis and cascade changes to team * 8+ years of HR Experience Work Location: Bengaluru, Karnataka, India Availability: Full time

Qualifications: Any Graduation Years of Experience: 1-2 years Key Skills: SAP SUCCESSFACTORS Salary: Not disclosed