Forward Deployed Process Consultant

Job Title: Forward Deployed Process Consultant Company: Salesforce Job Category: Salesforce Roles & Responsibilities: Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Forward Deployed Consultant owns a customer engagement end to end: from the executive business case, through rapid design and deployment of automated process solutions ("Blueprints") on the Agentforce platform, to a clean handoff to partners and client teams. You will advise enterprise leaders, quantify ROI, and map multi\-year automation roadmaps. * Serve as the primary strategic advisor to enterprise stakeholders, building a deep understanding of business goals and operational pain points. * Build business cases and define success criteria up front: KPIs such as cycle time and cost per transaction, with a measured baseline. * Own multi\-year roadmaps for process Blueprints and automation, balancing strategic direction with near\-term execution. * Present to executives in terms of their priorities; flag when work is off track early and plainly, with a fix, and drive to a decision. * Lead structured discovery (workshops, process maps) and turn it into a solution design and a first working version in days to weeks. * Automate business processes end to end (procure\-to\-pay, order\-to\-cash, supplier onboarding), deciding what stays in the ERP, what is automated around it, and what AI decides versus people. * Build hands\-on with AI agents and prompting tools: design prompts, structure outputs with schemas and examples, and debug and iterate when they fail. * Identify integration points with core systems (REST, event\-based), managing risks such as auth, latency, payload limits, and retries. * Translate strategic goals into clear PRDs and technical acceptance criteria. * Deliver in continuous build loops (design, build, validate, refine), where each loop proves value and expands scope toward AI\-first operations. * Lead an AI\-first delivery experience, using AI agents and skills to accelerate requirements, build, testing, and documentation. * Own delivery end to end through go\-live: scoping, build, UAT, data migration, and cutover, managing scope change along the way. * Cut scope to the highest\-value slice(Day 1 Scope/MVP)) when needed to get live, and justify the trade\-off to the customer. * Design and run handoff processes, documentation, and enablement that transition ownership to implementation partners and customer teams. Set handoff guidelines, solution architecture documentation, and success criteria for sustained post\-deployment success. * * 5\+ years in Solutions Consulting, Forward Deployed roles, Strategic or Management Consulting, Product Management, Process Automation, or Business Analysis. * Domain depth in supply chain, ERP, or finance operations processes (procure\-to\-pay, order\-to\-cash, AP/AR, supplier onboarding), including where people patch over system gaps. * Hands\-on experience building AI or agent\-based automation yourself, including prompt design, output structuring, and iterating on failures. * Experience engaging enterprise executives in B2B SaaS to build business cases and long\-term roadmaps. * Proven track record owning engagements from discovery through go\-live (UAT, data migration, cutover), not just POCs, followed by structured handoffs. * Strong grounding in workflow mapping, process modeling, process improvement, and change management. * Experience translating business requirements into automated workflows, PRDs, and user stories. * Working knowledge of integration patterns (REST, SOAP, event\-based) and common risks such as auth, latency, and payload limits. * Track record of setting success KPIs and baselines up front and measuring outcomes after go\-live. Executive presence: confident with skeptical executives and willing to deliver bad news early, with a plan. * Work Location: London, ENG, UK Availability: Full time

The Experience * Familiarity with the Salesforce platform ecosystem (APIs, platform services). * Track record building or navigating partner ecosystems and implementation channels. * Lean, Six Sigma, or related process improvement certification. * Technical or business degree; MBA a plus. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best* , and our AI agents accelerate your impact so you can do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Salesforce is an equal opportunity employer and maintains a policy of non\-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Key Skills: Salesforce Salary: Not disclosed