Director, Total Rewards & HR Operations

Job Title: Director, Total Rewards & HR Operations Company: SEPHORA SAP Module: SAP SuccessFactors Roles & Responsibilities: Job description: Sephora Southeast Asia and Oceania (SEAO) is recruiting a Director, Total Rewards and HR Operations to champion an efficient, data-driven, and compliant people function where our teams are supported by best-in-class processes and insights. * Co-design and lead the implementation of our total rewards and people analytics strategy in line with Sephora SEAO’s business vision. * Drive a high-performance culture through robust HR controlling, data-driven decision-making, and cost optimization. * Ensure operational excellence across HR processes, including payroll, systems, and employee lifecycle management. * Establish strong governance frameworks to ensure compliance, consistency, and risk mitigation across the region. * Manage HR systems and HR Technology to enable the business through reliable platforms, accurate data, and efficient processes. * Lead a team of five, including the Manager, Total Rewards; Manager, HR Technology; and Manager, HR Operations. * Define, structure, and continuously enhance HR policies and frameworks to ensure alignment with Sephora SEAO’s strategic objectives, as well as local regulations and global guidelines. * Drive awareness and adoption of HR policies by educating leaders, senior executives, and employees, ensuring proper and consistent implementation. * Lead HR controlling activities, including headcount tracking, people cost monitoring, and budget governance. * Develop accurate workforce and cost forecasts, partnering closely with Finance and Retail teams. * Drive data-driven decision-making by delivering insightful HR analytics and dashboards to senior leadership. * Ensure a high degree of automation and standardization, while promoting best-practice sharing between HR and Finance. * Ensure full compliance with local labor laws, internal policies, and Sephora and LVMH global standards across all HR activities. * Lead HR audits and implement robust controls to enhance data integrity, process reliability, and risk mitigation. * Identify gaps and recommend continuous improvements to strengthen governance frameworks. * Lead and develop the HR Operations team while overseeing end-to-end HR operations, including payroll, employee lifecycle management, and HR systems, to ensure accuracy, efficiency, and a seamless employee experience. * Oversee HRIT to ensure smooth operations and timely functionality updates as needed. * Lead the internationalization and transformation of the HR Operations function within Sephora, ensuring scalability and standardization. Leverage digital tools and automation to modernize HR operations. * Continuously review and enhance HR operational processes to improve efficiency, reduce manual work, strengthen controls, and elevate service delivery. * Establish and monitor HR delivery standards (SLAs), ensuring high-quality support to employees and stakeholders. Stakeholder leadership and collaboration * Proven stakeholder management skills, with the ability to navigate a matrix organization and partner effectively with global and regional teams. * Strong influencing skills, with the confidence to engage, advise, and align stakeholders at all levels of the business. * A relationship-driven approach, with the ability to build trust and credibility across diverse teams and functions. * Self-motivated and able to work independently while managing multiple priorities in a fast-paced environment. * Analytical, organized, and comfortable translating data and insights into clear recommendations. * Energized by operational change, with the ability to share insights, influence others, and drive continuous improvement. * Passionate about helping cultivate an engaging, inclusive, and high-performing work culture at a leading global employer. * Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work Location: Singapore, Singapore Availability: Full time

* Retail scale: More than 100 stores across the region, including global flagship locations such as ION Orchard and Raffles City in Singapore, F88 in Kuala Lumpur, and Pitt Street in Sydney. * Growth momentum: Sephora SEAO continues to experience rapid regional growth through new store openings and expanding business channels, including Click & Collect and marketplace. As Director, Total Rewards and HR Operations, you will oversee Compensation & Benefits, HR Controlling, Data Analytics, HR Operations, HR Governance, and HR Technology. Reporting to the HRVP SEAO, you will: Compensation & Benefits * Partner with the HRBP Director to design, implement, and continuously evolve Sephora SEAO’s total rewards strategy, ensuring market competitiveness and internal equity. * Lead the annual salary review process, design compensation proposals for the head office population, and oversee retail salary structures. * Anticipate changes in local markets that may affect employee compensation & benefits packages. * Lead the review, negotiation, and renewal of insurance programs (medical, life, work injury compensation). * Promote Compensation & Benefits initiatives across the organization to ensure visibility, understanding, and engagement with the total rewards offering. Experience and technical expertise * Bachelor’s degree in Human Resources, Business, or a related field; equivalent professional experience will also be considered. * 10+ years of experience in Compensation & Benefits, ideally within the retail, hospitality, or broader service industry. * Strong familiarity with HRIS platforms, with hands-on experience preferred. * Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience Required: not applicable Key Skills: SAP SuccessFactors Salary: Not disclosed