Business Analyst

Job Title: Business Analyst Company: Swan Global SAP Module: SAP Successfactor Roles & Responsibilities: The Business Analyst is responsible for analyzing business processes, gathering requirements, and translating operational needs into system and process improvements across the company. The role supports data-driven decision-making by analyzing real estate performance metrics and identifying opportunities for efficiency, automation, and optimization. This position acts as a key liaison between business units and IT, ensuring that digital solutions align with operational needs and strategic objectives. Roles & Responsibilities: * Requirements Gathering & Process Analysis: * Elicit and document business requirements from Property Management, Facility Management, and Finance teams. * Analyze existing workflows to identify inefficiencies and improvement opportunities. * Map current and future-state processes to support operational optimization. * Develop functional specifications and business requirement documents (BRDs). * Ensure alignment between business needs and system capabilities. * Real Estate Data Analysis & Performance Reporting: * Analyze leasing performance data, including occupancy rates, rental trends, and revenue metrics. * Generate insights to support strategic and operational decision-making. * Develop dashboards and reports for management visibility. * Identify trends, risks, and opportunities. * Support forecasting and performance tracking initiatives. * Systems Optimization & Process Improvement: * Evaluate and optimize workflows within property management systems (PMS/ERP). * Identify opportunities for automation, integration, and system enhancements. * Collaborate with IT teams to implement system improvements. * Ensure systems support efficient and standardized processes. * Monitor effectiveness of implemented solutions and recommend refinement. * Stakeholder Coordination & Documentation: * Act as the primary liaison between business units and IT teams. * Translate business needs into clear functional and technical requirements. * Facilitate workshops and meetings with stakeholders to gather input. * Prepare detailed documentation, including process maps, use cases, and user stories. * Ensure clear communication across all project stakeholders. * Project Support & Change Management: * Support implementation of new systems, upgrades, and digital initiatives. * Coordinate User Acceptance Testing (UAT) and ensure system readiness. * Support user training and adoption of new tools and processes. * Monitor post-implementation performance and user feedback. * Contribute to changing management initiatives to ensure smooth transitions. * 0-3 years of experience in business analysis, data analysis, or process improvement roles. * Experience in real estate, property management, or ERP environments is preferred. * Experience in digital transformation or system implementation projects is an advantage. Work Location: Doha, Qatar Availability: Full time

Education: Bachelor’s Degree in Business Administration, Information Systems, Finance, Engineering, or similar field. Preferred Certifications include: * Certified Business Analysis Professional (CBAP IIBA). * Entry Certificate in Business Analysis (ECBA IIBA). * PMI-PBA (Professional in Business Analysis). * Data analytics or Business Intelligence (BI) certification. * Advanced computer skills. * Proficiency in: * MS Excel (advanced). * BI tools (Power BI, Tableau). * ERP/PMS systems. * Process mapping tools. Experience Key Skills: UAT, Requirements Gathering, Functional Specifications Salary: Not disclosed