Job Title: SCM Solution Specialist (SAP SD/LE) Company: Robert Walters SAP Module: SAP SD Roles & Responsibilities: We are seeking an experienced SAP professional to join a growing team responsible for designing, implementing, and enhancing business-critical SAP solutions across sales, logistics, and supply chain operations. This role is ideal for someone with strong SAP SD and LE expertise, hands-on project implementation experience, and exposure to EDI integrations. You will work closely with business stakeholders to improve processes, and deliver system enhancements. Key Responsibilities * Partner with business stakeholders to gather requirements and translate them into effective SAP solutions. * Design, configure, and enhance SAP SD processes covering order management, pricing, delivery, billing, and related logistics functions. * Drive SAP project implementations, system enhancements, and rollout activities from requirements gathering through deployment and post-go-live support. * Support and optimize Logistics Execution (LE) processes, including outbound deliveries, shipment-related activities, and integration with supply chain operations. * Participate in solution design workshops, fit-gap analysis, testing, training, and change management activities. * Manage EDI integrations and support connectivity with customers, suppliers, logistics partners, and external systems. * Collaborate with cross-functional teams across SAP SD, MM, FI, and supply chain functions to ensure seamless end-to-end business processes. * Identify opportunities for process improvements and contribute to continuous improvement initiatives. * 0-1 years of experience as an SAP Functional Consultant, SAP Analyst, or SAP Solution Specialist. * Strong experience in SAP SD (Sales & Distribution) with solid understanding of end-to-end Order-to-Cash processes. * Experience supporting SAP Logistics Execution (LE) , including delivery and logistics-related processes. * Hands-on involvement in at least one full-cycle SAP implementation, rollout, migration, or transformation project. * Experience working with EDI integrations , IDocs, or external system interfaces. * Strong understanding of cross-functional integration between SAP SD and other modules such as MM, FI, or supply chain applications. * Ability to work closely with business users, vendors, and technical teams to deliver practical solutions. * Excellent communication, stakeholder management, and problem-solving skills. * Opportunity to work on SAP transformation and enhancement initiatives. * Exposure to regional business stakeholders and cross-functional projects. * High visibility role with direct involvement in solution design and business process improvement. * Collaborative environment focused on innovation and continuous improvement. Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: SAP SD Regional Func Cons (in Penang) Company: Randstad Malaysia SAP Module: SAP SD Roles & Responsibilities: We are partnering with the global leader in biotechnology industry with a strong presence in medical world. With establishment of more than 50 years in the market, they employs around 50,000 employees with a yearly revenue of more than USD 20 billion/year and total asset of more than USD 40 billion. * To own end-to-end SAP SD behavior for assigned regional business processes while aligning with the operational priorities and harmonization goals. * To translate regional business processes into functional specification ensuring scalable system workflows, business rules, validations, integrations, and operational controls. * To review and approve Functional Requirement Specifications (FRS), UI/UX designs, and solution proposals, ensuring alignment with business requirment and long-term SAP SD sustainability. * To partner with other Business Process Owner, other functional and technical consultant, Project Manager and vendors to ensure operational processes are accurately reflected in system behavior and user workflows. * To work on workflow logic, master data dependencies, integrations, and end-to-end operational behavior. * To lead User Acceptance Testing (UAT), business validation, defect prioritization, and sign-off readiness for assigned scope. * To ensure delivered solutions align with company's governance, compliance, and operational requirements. about the manager/team The role is an individual contributor role where you will become the regional SAP SD functional consultant. You will work together with other functional & technical consultants, business analysts, project managers, business process owners, solution architect and vendors in regional SAP SD S4 HANA implementation projects / day to day support. * Someone who has at least 6 years of handson working experience in SAP SD is an added but not compulsary. * Someone who has at least L2 support capability in SAP SD is an added but not compulsary. * Someone who has at least 1 full cyce end to end rollout or greenfield implementation on SAP SD is an added but not compulsary. * Someone who has experience in either regional / global role / projects / setting is an added but not compulsary. * Someone with exposure on either one of these : Order-to-Cash (OTC) / inventory management / consignment / pricing / billing / workflow-driven operational processes is an added but not compulsary. * Someone with experience on master data structures on these data : customer / product / pricing / inventory is an added but not compulsary. * Someone with strong collaboration and communication skills, able to bridge business, IT and vendor teams. * Someone with experience working in Agile or hybrid delivery environments is an added but not compulsary. - Someone who has at least L2 support capability in SAP SD is an added but not compulsary. - Someone who has at least 1 full cyce end to end rollout or greenfield implementation on SAP SD is an added but not compulsary. - Someone with exposure on either one of these : Order-to-Cash (OTC) / inventory management / consignment / pricing / billing / workflow-driven operational processes is an added but not compulsary. Work Location: Taman Pulau Pinang, Penang, Malaysia Availability: Full time
Job Title: T&T Consultant/ Senior Consultant - SAP SD - MY (Penang) Company: Deloitte SAP Module: SAP SD Roles & Responsibilities: The source did not clearly identify a separate responsibilities section. Refer to the original job posting. Work Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Availability: Full time
Job Title: SAP Sales & Distribution (SD) Central Key User / Business Analyst for APAC Region Company: Continental SAP Module: SAP SD Roles & Responsibilities: Company Description Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites. Job Description Process improvement: Change & Demand management: * Specify, evaluate, and approve demand requests to ensure alignment with stakeholder requirements, business objectives, and Continental's strategic direction toward a standardized ERP landscape. * Conduct testing and validation of system enhancements prior to deployment in the productive SAP environment. * Collaborate with cross-functional teams to implement improvements and maintain system stability. * Consult stakeholders to ensure compliance with global standards and best practices during change management and system updates. * Process tickets related to system errors or service requests in the BMC Helix ticketing system. * Support and advise decentralized key user organizations (LKU in sales and plant locations worldwide) to improve and enhance processes, with a focus on APAC. * Organize and deliver system training sessions for GSS key users worldwide, including preparation of documentation in multiple formats (OneNote, PowerPoint, video). * Plan, organize, and actively participate in international key user meetings to foster collaboration and standardization. * Maintain regular alignment with CKU of other SAP modules (Finance, Controlling, Purchasing) to ensure integrated process flows. * Manage SAP authorization and role assignments in compliance with the 8th EU Directive and audit requirements. * Assist in annual global reviews of critical SAP authorization analysis to ensure system security and regulatory adherence. * Provide support for reporting requests, delivering accurate account-level figures for business analysis. * Ensure alignment with global standards and best practices for authorization management and data integrity. * Participate in upcoming projects involving organizational change management, project management, specification, implementation, and rollout (e.g., S/4HANA project Grip4T). * Provide consulting and representation for the business organization in international IT projects, ensuring requirements are met. * Collaborate with global teams to align project deliverables with business objectives and system standards. * Support testing, documentation, and deployment activities during major system upgrades and rollouts. * Act as a key position between business stakeholders and technical teams to ensure smooth project execution. Work Location: Petaling Jaya, Selangor, Malaysia Availability: Full time
Job Title: SAP Sales & Distribution (SD) Company: ITCAN Pte Ltd SAP Module: SAP SD Roles & Responsibilities: Responsibility: * Support SAP Sales and Distribution (SD) and Order-to-Cash (OTC) engagements by assisting with the design, configuration, and implementation of technology solutions under the direction of project leadership * Assess business requirements, evaluate current-state processes, and help design future-state SAP SD/OTC solutions that improve sales order management, pricing, fulfillment, billing, and customer experience * Configure SAP SD/OTC functionality across core process areas, including sales order management, pricing and condition technique, delivery and shipping, billing and invoicing, availability check (ATP), returns, and EDI/IDoc integration, as applicable * Develop and maintain key project deliverables, including functional specifications, configuration documentation, test scripts, and defect tracking artifacts * Collaborate with business and technology stakeholders to support workshops, solution design, testing, cutover, deployment, and stabilization activities * Contribute to practice growth through knowledge sharing, coaching junior practitioners, internal initiatives, and business development support 1-2 genuine end-to-end implementations , with 2+ implementations preferred. * Ability to perform configuration, testing, solution design, and client-facing consulting activities. * Understanding of new S/4HANA functionalities and features introduced compared to ECC. Examples discussed included Business Partner, AATP, Advanced Returns Management, and Output Management. Work Location: Penang, Malaysia Availability: Full time
Job Title: Customer Contact Management Senior Analyst Company: Sanofi SAP Module: SAP SD Roles & Responsibilities: Job Title : Customer Contact Management Senior Analyst, KL Hub Department : Sanofi Business Operations, Order to Cash As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management * An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. * A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. * An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. * A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. The Order to Cash (O2C) – Customer Contact Management (CCM) Senior Analyst is responsible for managing customer inquiries, requests, claims, returns, and disputes across the Order-to-Cash process. The role serves as a key point of contact between customers and internal stakeholders, with the objective to: This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution. Customer Case Management & Resolution * + Manage customer inquiries, requests, claims, returns, and disputes from receipt through closure within defined service level targets. * Register, classify, prioritize, and maintain customer cases accurately in Salesforce based on the established case classification matrix. * Perform initial assessment and apply First Contact Resolution (FCR) wherever possible, particularly for standard customer requests and inquiries. * Ensure complete and timely documentation of case actions, customer communication, and resolution outcomes. Claims, Returns & Transaction Management * Assess claims and returns against applicable policies, procedures, and business rules, and escalate exceptional or non-compliant cases for business decision. * Coordinate investigation of cases involving refusal, damage, shortage, short-shelf life, distribution centre errors, and other delivery or service discrepancies. * Determine and execute the appropriate resolution process in accordance with claim and return management guidelines. * Manage subsequent documents and transactions, including credit/debit memos, return orders, refusal orders, and other corrective actions where applicable * Coordinate with relevant internal and external stakeholders, including Supply Chain, Commercial, Quality, Finance, distributors, logistics providers, and internal sites, to investigate and resolve cases. * Gather required information and supporting documentation, establish clear ownership, and follow up on outstanding actions. * Escalate critical, complex, or overdue cases to the appropriate stakeholder in accordance with the defined escalation process. * Ensure timely and clear communication of case Progress, decisions, and final resolution to customers and relevant stakeholders. Governance, Performance Monitoring & Continuous Improvement * Ensure required approval workflows, internal controls, policies, and supporting documentation are consistently applied. * Manage open, aging, overdue, and high-priority cases. * Ensure consistent case classification and data quality to support meaningful reporting and root cause analysis. * Excellent English written and verbal is a must * Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong) * Hands-on experience of SAP (essential) in S4 Hana preferably and Claim Management tool in Salesforce preferably * Knowledge of Microsoft Office and expertise of MS Excel (essential) * Experience being part of a project team member (leading or participating) Work Location: Petaling Jaya, M10, Malaysia Availability: Full time
Job Title: Customer Contact Management Senior Analyst Mandarin Speaker Company: Sanofi SAP Module: SAP SD Roles & Responsibilities: Job Title : Customer Contact Management Senior Analyst, KL Hub Department : Sanofi Business Operations, Order to Cash As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management * An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. * A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. * An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. * A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. The Order to Cash (O2C) – Customer Contact Management (CCM) Senior Analyst is responsible for managing customer inquiries, requests, claims, returns, and disputes across the Order-to-Cash process. The role serves as a key point of contact between customers and internal stakeholders, with the objective to: This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution Customer Case Management & Resolution * Manage customer inquiries, requests, claims, returns, and disputes from receipt through resolution, ensuring adherence to agreed service-level targets. * Accurately register, classify, prioritize, and maintain cases in Salesforce in accordance with the established case classification framework. * Conduct initial case assessment and drive First Contact Resolution (FCR) wherever feasible. * Ensure all case activities, communications, decisions, and resolution outcomes are documented accurately and in a timely manner. Claims, Returns & Transaction Management * Review claims and returns against applicable policies, procedures, and business rules, and escalate exceptions or non-compliant cases for appropriate business decision. * Coordinate investigations involving refusals, damages, shortages, short shelf-life, distribution center errors, and other delivery or service discrepancies. * Determine and execute the appropriate resolution process in line with claims and returns management guidelines. * Manage related transactions and supporting documentation, including credit/debit memos, return orders, refusal orders, and other corrective actions, where applicable. * Collaborate with relevant internal and external stakeholders, including Supply Chain, Commercial, Quality, Finance, distributors, logistics providers, and internal sites, to facilitate timely case resolution. * Gather relevant information and supporting documentation, establish clear ownership, and follow up on outstanding actions through to closure. * Escalate critical, complex, or overdue cases through the appropriate escalation and governance channels. * Ensure clear, timely, and professional communication of case Progress, decisions, and resolution outcomes to customers and relevant stakeholders. Governance, Performance Monitoring & Continuous Improvement: * Ensure required approval workflows, internal controls, policies, and supporting documentation are consistently applied. * Monitor operational reports and Salesforce dashboards to manage open, aging, overdue, and high-priority cases. * Ensure consistent case classification and data quality to support meaningful reporting and root cause analysis. * Identify recurring issues and process gaps and support corrective actions and continuous improvement to enhance FCR, resolution lead time, SLA compliance, and overall customer experience. * Analyze process metrics and identify optimization opportunities * Lead small-scale improvement projects * Collaborate with IT teams on system enhancements * Document and share best practices * Measure and track adoption success metrics * Support team leads on performance reporting Process & System Management * Monitor and maintain O2C processes and system performance for a given area * Provide first-level support for process and system-related issues to end-users * Manage master data readiness & quality when relevant * Create, document & monitor incidents, change requests, tickets in ServiceNow, Jira, OneSupport * Represent the hub team for a given area in the corresponding governances (AMS calls, monthly Key Users community) * Contribute to business requirements gathering for Core model evolution/continuous improvement initiatives * Update CI tracker for owned initiatives * Update documentation (DTPs, BOP) per RACI Training & Support * Create and maintain process documentation and work instructions * Coach and mentor team members on system functionality * Design adoption-focused training materials * Ensure end-users operational knowledge and provide training * Excellent English written and verbal is a must * Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong) Work Location: Petaling Jaya, M10, Malaysia Availability: Full time
Job Title: Assistant, Logistics Company: FFM Berhad SAP Module: SAP SD Roles & Responsibilities: Job Responsibilities * To assist the Senior Executive, Logistics / Supervisor, Logistics in matters related to Order Processing. To liaise with Sales & Marketing Department and Production Department in matters related to product ordering process. Ensure smooth ordering process. * The management reserves the right to assign additional jobs to the Assistant, Logistics. Able to work on shift and overtime Work Location: Kota Kinabalu, M12, Malaysia Availability: Full time
Job Title: OTC-Order Fulfilment Specialist (Singapore & Malaysia) Company: Siemens Healthineers SAP Module: SAP SD Roles & Responsibilities: Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation. Your Role: * You are responsible to ccoordinate with Sales, Project, Finance, Customer Service, and Product Specialist teams to ensure accurate project and operational records. * You are responsible to manage customer account assignments and order fulfillment activities, including order confirmations, invoicing, and backlog monitoring through SAP. * You are responsible to track and maintain Special Authorization Request (SAR) records and controlled drug transaction reports in coordination with warehouse operations. * You are responsible to validate invoices and investigate or resolve pricing discrepancies. * You are responsible to monitor order-related costs and process non-conformance costs with appropriate escalation. * You are responsible to ssupport stock take activities, inventory control, and stock replenishment for customers and warehouses. * You are responsible to coordinate Material Replenishment Planning (MRP), including stock forecasting and replenishment planning. * You are responsible to process and post Goods Receipts (GR) in SAP for distributors and customers. * You are responsible to Administer Product Hold (PHCT) activities and system updates. * You are responsible to monitor and report products affected by Field Safety Corrective Action (FSCA) notifications. * You are responsible to coordinate inbound and outbound shipments with freight forwarders and provide shipping documentation and delivery updates. * You are responsible to manage import and export shipments for affiliates and third-party customers. * You are responsible to pprovide operational support for customer service functions and business operation * You are responsible to support internal stakeholders with product procurement and warehouse withdrawal requirements. * You are responsible to handle ad-hoc ordering requests and prepare operational reports for internal and external customers. * SAP Operations & Order Management * Supply Chain & Logistics Coordination * Inventory Management & MRP Planning * Invoice Validation & Purchase Order Processing * Vendor & Freight Forwarder Management * Regulatory Compliance (Controlled Drugs, FSCA, PHCT) * Goods Receipt (GR) Processing * Stakeholder Management * Data Analysis & Reporting * Customer Service & Operational Support When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. Work Location: Kuala Lumpur, M14, Malaysia Availability: Full time
Job Title: Executive Customer Service Company: DKSH SAP Module: SAP SD Roles & Responsibilities: About the Role The Executive, Customer Service is responsible for efficiently managing the Order-to-Cash (O2C) process within DKSH's Performance Material business unit in Malaysia, from sales order creation through to customer cash collection. This role drives accurate order fulfilment and timely delivery by collaborating closely with internal teams and external parties to optimize outbound processes and ensure a consistently high standard of customer satisfaction. * Create Sales Orders and Delivery Orders accurately and on time in SAP, communicating with all relevant stakeholders on stock availability, delivery lead-times, and customer requirements * Efficiently manage outbound supply chain processes to ensure timely and accurate delivery, process order changes and cancellations, and provide proactive status updates to customers and internal teams * Coordinate and communicate effectively with the warehouse and Logistics Service Provider (LSP) to streamline operations and ensure smooth order processing and delivery * Track shipments, coordinate deliveries, and proactively address delays or disruptions to minimize impact on customer experience * Ensure all outbound shipments comply with trade regulations and applicable customs requirements, applying knowledge of trade mechanisms such as Incoterms, licenses, and permits to maintain accurate and complete documentation * Ensure timely and accurate customer invoice creation in SAP, including Credit and Debit Notes for goods returns * Support the monitoring and follow-up of customer payments and Accounts Receivable (AR) * Identify and analyze issues related to order fulfilment, warehouse and logistics operations, quality, or customer satisfaction, applying established troubleshooting procedures and collaborating with colleagues to resolve challenges efficiently * Communicate solutions clearly and effectively to customers and relevant stakeholders * Support the monitoring of stock levels and ensure proper allocation for outbound shipments, proactively identifying excess stock and shortage issues in close collaboration with Planners and Inbound Specialists Work Location: Petaling Jaya, M10, Malaysia Availability: Full time
