Job Title: SAP SD LE Subcontractor Company: Birlasoft SAP Module: SAP SD Roles & Responsibilities: Area(s) of responsibility ----------------------------- * 10+ years of SAP SD experience with strong expertise in Logistics Execution (LE). * Proven experience as a Lead Consultant or Solution Architect in multiple end-to-end SAP implementations. * Experience in global rollout, transformation, and AMS support engagements. * Strong exposure to SAP ECC and SAP S/4HANA environments. Work Location: KA, India Availability: Full time

Job Title: Customer Contact Management Senior Analyst Company: Sanofi SAP Module: SAP SD Roles & Responsibilities: Job Title : Customer Contact Management Senior Analyst, KL Hub Department : Sanofi Business Operations, Order to Cash As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management * An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. * A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. * An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. * A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. The Order to Cash (O2C) – Customer Contact Management (CCM) Senior Analyst is responsible for managing customer inquiries, requests, claims, returns, and disputes across the Order-to-Cash process. The role serves as a key point of contact between customers and internal stakeholders, with the objective to: This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution. Customer Case Management & Resolution * + Manage customer inquiries, requests, claims, returns, and disputes from receipt through closure within defined service level targets. * Register, classify, prioritize, and maintain customer cases accurately in Salesforce based on the established case classification matrix. * Perform initial assessment and apply First Contact Resolution (FCR) wherever possible, particularly for standard customer requests and inquiries. * Ensure complete and timely documentation of case actions, customer communication, and resolution outcomes. Claims, Returns & Transaction Management * Assess claims and returns against applicable policies, procedures, and business rules, and escalate exceptional or non-compliant cases for business decision. * Coordinate investigation of cases involving refusal, damage, shortage, short-shelf life, distribution centre errors, and other delivery or service discrepancies. * Determine and execute the appropriate resolution process in accordance with claim and return management guidelines. * Manage subsequent documents and transactions, including credit/debit memos, return orders, refusal orders, and other corrective actions where applicable * Coordinate with relevant internal and external stakeholders, including Supply Chain, Commercial, Quality, Finance, distributors, logistics providers, and internal sites, to investigate and resolve cases. * Gather required information and supporting documentation, establish clear ownership, and follow up on outstanding actions. * Escalate critical, complex, or overdue cases to the appropriate stakeholder in accordance with the defined escalation process. * Ensure timely and clear communication of case Progress, decisions, and final resolution to customers and relevant stakeholders. Governance, Performance Monitoring & Continuous Improvement * Ensure required approval workflows, internal controls, policies, and supporting documentation are consistently applied. * Manage open, aging, overdue, and high-priority cases. * Ensure consistent case classification and data quality to support meaningful reporting and root cause analysis. * Excellent English written and verbal is a must * Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong) * Hands-on experience of SAP (essential) in S4 Hana preferably and Claim Management tool in Salesforce preferably * Knowledge of Microsoft Office and expertise of MS Excel (essential) * Experience being part of a project team member (leading or participating) Work Location: Petaling Jaya, Malaysia Availability: Full time

Job Title: Customer Contact Management Senior Analyst Mandarin Speaker Company: Sanofi SAP Module: SAP SD Roles & Responsibilities: Job Title : Customer Contact Management Senior Analyst, KL Hub Department : Sanofi Business Operations, Order to Cash As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management * An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. * A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. * An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. * A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. The Order to Cash (O2C) – Customer Contact Management (CCM) Senior Analyst is responsible for managing customer inquiries, requests, claims, returns, and disputes across the Order-to-Cash process. The role serves as a key point of contact between customers and internal stakeholders, with the objective to: This role requires a detailed understanding of Order to Cash activities passionate by customer satisfaction and problem resolution Customer Case Management & Resolution * Manage customer inquiries, requests, claims, returns, and disputes from receipt through resolution, ensuring adherence to agreed service-level targets. * Accurately register, classify, prioritize, and maintain cases in Salesforce in accordance with the established case classification framework. * Conduct initial case assessment and drive First Contact Resolution (FCR) wherever feasible. * Ensure all case activities, communications, decisions, and resolution outcomes are documented accurately and in a timely manner. Claims, Returns & Transaction Management * Review claims and returns against applicable policies, procedures, and business rules, and escalate exceptions or non-compliant cases for appropriate business decision. * Coordinate investigations involving refusals, damages, shortages, short shelf-life, distribution center errors, and other delivery or service discrepancies. * Determine and execute the appropriate resolution process in line with claims and returns management guidelines. * Manage related transactions and supporting documentation, including credit/debit memos, return orders, refusal orders, and other corrective actions, where applicable. * Collaborate with relevant internal and external stakeholders, including Supply Chain, Commercial, Quality, Finance, distributors, logistics providers, and internal sites, to facilitate timely case resolution. * Gather relevant information and supporting documentation, establish clear ownership, and follow up on outstanding actions through to closure. * Escalate critical, complex, or overdue cases through the appropriate escalation and governance channels. * Ensure clear, timely, and professional communication of case Progress, decisions, and resolution outcomes to customers and relevant stakeholders. Governance, Performance Monitoring & Continuous Improvement: * Ensure required approval workflows, internal controls, policies, and supporting documentation are consistently applied. * Monitor operational reports and Salesforce dashboards to manage open, aging, overdue, and high-priority cases. * Ensure consistent case classification and data quality to support meaningful reporting and root cause analysis. * Identify recurring issues and process gaps and support corrective actions and continuous improvement to enhance FCR, resolution lead time, SLA compliance, and overall customer experience. * Analyze process metrics and identify optimization opportunities * Lead small-scale improvement projects * Collaborate with IT teams on system enhancements * Document and share best practices * Measure and track adoption success metrics * Support team leads on performance reporting Process & System Management * Monitor and maintain O2C processes and system performance for a given area * Provide first-level support for process and system-related issues to end-users * Manage master data readiness & quality when relevant * Create, document & monitor incidents, change requests, tickets in ServiceNow, Jira, OneSupport * Represent the hub team for a given area in the corresponding governances (AMS calls, monthly Key Users community) * Contribute to business requirements gathering for Core model evolution/continuous improvement initiatives * Update CI tracker for owned initiatives * Update documentation (DTPs, BOP) per RACI Training & Support * Create and maintain process documentation and work instructions * Coach and mentor team members on system functionality * Design adoption-focused training materials * Ensure end-users operational knowledge and provide training * Excellent English written and verbal is a must * Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong) Work Location: Petaling Jaya, Malaysia Availability: Full time

Job Title: Assistant, Logistics Company: FFM Berhad SAP Module: SAP SD Roles & Responsibilities: Job Responsibilities * To assist the Senior Executive, Logistics / Supervisor, Logistics in matters related to Order Processing. To liaise with Sales & Marketing Department and Production Department in matters related to product ordering process. Ensure smooth ordering process. * The management reserves the right to assign additional jobs to the Assistant, Logistics. Able to work on shift and overtime Work Location: Kota Kinabalu, Malaysia Availability: Full time

Job Title: OTC-Order Fulfilment Specialist (Singapore & Malaysia) Company: Siemens Healthineers SAP Module: SAP SD Roles & Responsibilities: Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation. Your Role: * You are responsible to ccoordinate with Sales, Project, Finance, Customer Service, and Product Specialist teams to ensure accurate project and operational records. * You are responsible to manage customer account assignments and order fulfillment activities, including order confirmations, invoicing, and backlog monitoring through SAP. * You are responsible to track and maintain Special Authorization Request (SAR) records and controlled drug transaction reports in coordination with warehouse operations. * You are responsible to validate invoices and investigate or resolve pricing discrepancies. * You are responsible to monitor order-related costs and process non-conformance costs with appropriate escalation. * You are responsible to ssupport stock take activities, inventory control, and stock replenishment for customers and warehouses. * You are responsible to coordinate Material Replenishment Planning (MRP), including stock forecasting and replenishment planning. * You are responsible to process and post Goods Receipts (GR) in SAP for distributors and customers. * You are responsible to Administer Product Hold (PHCT) activities and system updates. * You are responsible to monitor and report products affected by Field Safety Corrective Action (FSCA) notifications. * You are responsible to coordinate inbound and outbound shipments with freight forwarders and provide shipping documentation and delivery updates. * You are responsible to manage import and export shipments for affiliates and third-party customers. * You are responsible to pprovide operational support for customer service functions and business operation * You are responsible to support internal stakeholders with product procurement and warehouse withdrawal requirements. * You are responsible to handle ad-hoc ordering requests and prepare operational reports for internal and external customers. * SAP Operations & Order Management * Supply Chain & Logistics Coordination * Inventory Management & MRP Planning * Invoice Validation & Purchase Order Processing * Vendor & Freight Forwarder Management * Regulatory Compliance (Controlled Drugs, FSCA, PHCT) * Goods Receipt (GR) Processing * Stakeholder Management * Data Analysis & Reporting * Customer Service & Operational Support When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. Work Location: Kuala Lumpur, Malaysia Availability: Full time

Job Title: Customer Service Specialist Company: Zimmer Biomet SAP Module: SAP SD Roles & Responsibilities: At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. Support all aspects of order entry and order management for sales and consignment orders received in APAC Region. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Organizations to ensure complete alignment on deliverables and all necessary customer communication is completed. Support coverage across the Singapore markets, with a blended approach to provide backup support when needed. * Process and manage orders received through all channels (EDI, OCR, manual submissions, email, and other approved platforms), ensuring accuracy, completeness, and timely execution. * Coordinate surgery and procedural bookings, ensuring all order, inventory, documentation, and delivery requirements are met to support customer needs. * Manage order fulfilment activities, including order entry, allocation, shipment coordination, delivery tracking, and issue resolution. * Support logistics and distribution operations by liaising with warehouses, freight providers, and internal stakeholders to ensure on-time deliveries. * Facilitate export and cross-border shipment requirements, including documentation, compliance, customs-related information, and stakeholder communication where applicable. * Proactively identify, communicate, and resolve order, inventory, supply, delivery, and customer service issues to minimize business disruption. * Collaborate closely with in-Market Organization (Sales, Customer Service, Supply Chain, Logistics, Planning) and external customers to ensure seamless order-to-delivery execution and resolving issues identified with urgency. * Maintain compliance with company policies, quality requirements, and service standards while meeting defined KPIs – order/booking/billing accuracy, complaint resolution, delivery cut off times etc. * Proven ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment. * Effective interpersonal and stakeholder management skills in a multicultural and international setting. * Linguistic specialization for designated market to support could be required * Strong oral communication and writing skills (Including English and specialized language where applies) * Demonstrates professional business conduct and accountability. * Team-oriented with a commitment to collaboration and customer satisfaction. * Experience in Order Management, Customer Service, Logistics, Export Operations, Supply Chain, or Shared Services environments. * Knowledge of SAP or other ERP systems. * Experience with EDI, OCR, and digital order management platforms. Work Location: Kuala Lumpur, Malaysia Availability: Full time

Job Title: Customer Support Specialist Company: Zimmer Biomet SAP Module: SAP SD Roles & Responsibilities: At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. Support all aspects of order entry and order management for sales and consignment orders received in APAC Region. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Organizations to ensure complete alignment on deliverables and all necessary customer communication is completed. Support coverage across the Australian market, with a blended approach to provide backup support when needed. * Process and manage orders received through all channels (EDI, OCR, manual submissions, email, and other approved platforms), ensuring accuracy, completeness, and timely execution. * Coordinate surgery and procedural bookings, ensuring all order, inventory, documentation, and delivery requirements are met to support customer needs. * Manage order fulfilment activities, including order entry, allocation, shipment coordination, delivery tracking, and issue resolution. * Support logistics and distribution operations by liaising with warehouses, freight providers, and internal stakeholders to ensure on-time deliveries. * Facilitate export and cross-border shipment requirements, including documentation, compliance, customs-related information, and stakeholder communication where applicable. * Proactively identify, communicate, and resolve order, inventory, supply, delivery, and customer service issues to minimize business disruption. * Collaborate closely with in-Market Organization (Sales, Customer Service, Supply Chain, Logistics, Planning) and external customers to ensure seamless order-to-delivery execution and resolving issues identified with urgency. * Maintain compliance with company policies, quality requirements, and service standards while meeting defined KPIs – order/booking/billing accuracy, complaint resolution, delivery cut off times etc. * Proven ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment. * Effective interpersonal and stakeholder management skills in a multicultural and international setting. * Linguistic specialization for designated market to support could be required * Strong oral communication and writing skills (Including English and specialized language where applies) * Demonstrates professional business conduct and accountability. * Team-oriented with a commitment to collaboration and customer satisfaction. * Experience in Order Management, Customer Service, Logistics, Export Operations, Supply Chain, or Shared Services environments. * Knowledge of SAP or other ERP systems. * Experience with EDI, OCR, and digital order management platforms. Work Location: Kuala Lumpur, Malaysia Availability: Full time

Job Title: Executive Customer Service Company: DKSH Holding Ltd SAP Module: SAP SD Roles & Responsibilities: About the Role The Executive, Customer Service is responsible for efficiently managing the Order-to-Cash (O2C) process within DKSH's Performance Material business unit in Malaysia, from sales order creation through to customer cash collection. This role drives accurate order fulfilment and timely delivery by collaborating closely with internal teams and external parties to optimize outbound processes and ensure a consistently high standard of customer satisfaction. * Create Sales Orders and Delivery Orders accurately and on time in SAP, communicating with all relevant stakeholders on stock availability, delivery lead-times, and customer requirements * Efficiently manage outbound supply chain processes to ensure timely and accurate delivery, process order changes and cancellations, and provide proactive status updates to customers and internal teams * Coordinate and communicate effectively with the warehouse and Logistics Service Provider (LSP) to streamline operations and ensure smooth order processing and delivery * Track shipments, coordinate deliveries, and proactively address delays or disruptions to minimize impact on customer experience * Ensure all outbound shipments comply with trade regulations and applicable customs requirements, applying knowledge of trade mechanisms such as Incoterms, licenses, and permits to maintain accurate and complete documentation * Ensure timely and accurate customer invoice creation in SAP, including Credit and Debit Notes for goods returns * Support the monitoring and follow-up of customer payments and Accounts Receivable (AR) * Identify and analyze issues related to order fulfilment, warehouse and logistics operations, quality, or customer satisfaction, applying established troubleshooting procedures and collaborating with colleagues to resolve challenges efficiently * Communicate solutions clearly and effectively to customers and relevant stakeholders * Support the monitoring of stock levels and ensure proper allocation for outbound shipments, proactively identifying excess stock and shortage issues in close collaboration with Planners and Inbound Specialists Work Location: Petaling Jaya, Malaysia Availability: Full time

Job Title: SAP Functional Consultant - Project System Company: DayOne Data Centers Singapore Pte. Ltd. SAP Module: SAP SD Roles & Responsibilities: DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. Key Responsibilities * Project Architecture (PS): Design and configure Work Breakdown Structures (WBS), Network Activities, and Project Builder profiles tailored for commercial projects. * Sales Integration (SD): Configure Sales Order types, Item Categories, and Schedule Lines that link directly to WBS elements for cost and revenue tracking. * Material Management (MM): Configure integration to Material Management (PTP) areas * S/4HANA Enhancements: Leverage S/4HANA-specific features like Embedded Analytics , Fiori apps for project management, and Real-time Revenue Recognition . * Financial Integration: Ensure tight integration with FI/CO for budget control, budget check and result analysis, settlement rules, and project-based accounting. * Project Lifecycle: Lead all phases of the project lifecycle: Scoping, Blueprinting (As-Is/To-Be), Realization (Configuration), UAT, Cutover, and Hypercare. * SAP Certified Application Associate - SAP S/4HANA Sales * SAP Certified Application Associate - SAP S/4HANA Project Management Work Location: Kuala Lumpur, Malaysia Availability: Full time

Job Title: SAP SD/MM Intercompany Functional Consultant Company: Fusion Consulting SAP Module: SAP SD Roles & Responsibilities: Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health. Grounded in our commitment to fast and intelligent decision-making, our client-first and open-hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality. Job Description Key Responsibilities * Gather and analyze business requirements to translate them into SAP MM/SD solutions, with a focus on intercompany processes. * Configure SAP SD and MM modules to optimize sales processes, including intercompany sales, order management, pricing, billing, and shipping. * Provide hands-on expertise in SAP SD and MM, including intercompany configurations, during implementation, rollouts, and support projects. * Collaborate with cross-functional teams to integrate SAP SD and MM with other SAP modules (e.g., WM, FI). * Analyze and resolve any SAP SD and MM issues, ensuring continuous improvement of processes. * Builds strong, trusted partnerships with clients, delivering tailored solutions that create real business value. * Drives delivery excellence, holding ourselves accountable for the quality and impact of every outcome. * Encourages entrepreneurial thinking, empowering you to take initiative, solve problems, and lead change. * Operates with a truly global mindset, where diverse perspectives, cultures, and collaboration fuel our success. Growth & Development Global Mobility & Local Support Join an Introductory Call – Our Talent Acquisition team will arrange a brief conversation (15–30 minutes via Teams or phone) to tell you more about Fusion, the role, and understand your expectations. Work Location: Kuala Lumpur, Malaysia Availability: Full time