Job Title: Specialist - F&A - I2C 4A Company: Genpact India Pvt. Ltd. Job Category: SAP SD Roles & Responsibilities: Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management Work Shift - Work Location: Hyderābād, India Availability: Full time

Job Title: Sr. Associate - F&A - I2C 5B Company: Genpact India Pvt. Ltd. Job Category: SAP SD Roles & Responsibilities: Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Credit Risk Management, SAP Overview Work Shift - Work Location: Hyderābād, India Availability: Full time

Job Title: Custom Software Engineer Company: Accenture in India Job Category: SAP SD Roles & Responsibilities: Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within larger systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. The work environment embraces agile methodologies, encouraging iterative development and frequent feedback to enhance software performance and reliability. This position demands a proactive approach to problem-solving and innovation, ensuring that the software solutions remain aligned with organizational goals and user expectations. Roles & Responsibilities: * Expected to be an SME, collaborate and manage the team to perform. * Responsible for team decisions. * Engage with multiple teams and contribute on key decisions. * Provide solutions to problems for their immediate team and across multiple teams. * Lead efforts to identify and implement process improvements that enhance team productivity and software quality. * Mentor junior team members to support their professional growth and integration within project workflows. * Coordinate cross-functional communication to align project objectives and deliverables effectively. Work Location: Hyderabad, Telangana, India Availability: Full time

Job Title: Application Support Engineer Company: Accenture Job Category: SAP SD Roles & Responsibilities: Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and optimize system performance. Roles & Responsibilities: * Expected to be an SME, collaborate and manage the team to perform. * Responsible for team decisions. * Engage with multiple teams and contribute on key decisions. * Provide solutions to problems for their immediate team and across multiple teams. * Coordinate with stakeholders to ensure alignment of support activities with business objectives. * Mentor junior team members to enhance their technical and problem-solving skills. * Drive continuous improvement initiatives to enhance system reliability and support processes. Work Location: Hyderābād, India Availability: Full time

Job Title: Solution Consultant System Integration (EDI, Order-to-Invoice) (M/F/D) Company: BASF Job Category: SAP SD Roles & Responsibilities: WELCOME TO BASF At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities. BASF’s Business Process Integration (BPI) team provides and supports digital solutions for B2B integrations with external partners through a variety of systems and processes within the BASF’s architectural landscape. BPI is considered a strategic tool to digitalize processes and enable seamless exchange of data between applications, businesses, customers and partners in real-time. In this role, you will focus on consulting representatives of BASF businesses and BASF partners on integrating business processes primarily in the Order-to Invoice process area, including respective mappings. Role : The Solution Consultant supports our internal (SAP ERP and Satellite Systems) and external partners to specify their requirements and translates those into best-in-class solution designs based on technical and business process knowledge, aligned with process design and architecture. The consultant will be responsible for supplemental tasks in the daily operation, e.g. operational support (2nd/3rd level), issue resolving, quality assurance, and business interaction. The role does also include assignments to support comprehensive business integration projects. Additional work aspects: strategic contribution to IT architecture and cross-process digitalization efforts, interact with connectivity solutions by supporting API, micro services, generative AI and other industries relevant technical developments. The business processes in scope of this role are: Order-to-Cash, Order-to-Invoice. * Consult and support internal and external partners when dealing with complex processes and IT application questions. * Good business knowledge in various application and process areas, esp. Order to Invoice: Sales Orders, Deliveries, Picking-Post Goods Issue, Invoicing, Inter Company Flows). * Conducts and support the technical implementation of the B2B Integration to external partners * Showing strong transactional experience in SAP R3 and/or S4/HANA (SD / MM) * Ability to work and navigate in SAP middleware platforms (PO, CPI Integration Suite) * Provides a deep technical understanding of standard connectivity messages EDI-APIs and programming protocols (supporting e.g. iDocs, XML, EDIFACT, JSON, UI etc.) * Execute studies in preliminary stages of projects, including evaluation of existing or new solutions * Familiar with Azure DevOps (or GitHub or similar) * Consult and support IT analysis (process and/or data), mentoring, modeling, solution design and optimization of related business processes and models * Coordinate and execute prototyping, configuration and testing of solutions based on BASF requirements, while ensuring quality and security aspects * Provide structured acceptance, analysis and description of solutions and/or concepts * Support and/or steer the formulation of more complex costs estimates for efforts spend solution design, testing and implementation of business solutions * Provides Business support and training (processes, tools, reports, etc.) where required * Provide guidance and structure to enable day2day operational support incl, advising external support resources * Extensive knowledge of standard connectivity messages, related business processes and applications * You can demonstrate fluent communication skills in English (spoken and written) * Well-developed sense of teamwork in an international team with strong interpersonal, written and verbal communication and conflict resolution skills. * Business consulting skill with a focus on value generation * Ambitious, proactive & entrepreneurial character * Highly developed sense of responsibility * High customer- and innovation-orientation * Time flexibility to work across different time zones What We Offer Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence. Work Location: Hyderabad, Telangana, India Availability: Full time

Job Title: Application Support Engineer Company: Accenture in India Job Category: SAP SD Roles & Responsibilities: Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and optimize system performance. Roles & Responsibilities: * Expected to be an SME, collaborate and manage the team to perform. * Responsible for team decisions. * Engage with multiple teams and contribute on key decisions. * Provide solutions to problems for their immediate team and across multiple teams. * Coordinate with stakeholders to ensure alignment of support activities with business objectives. * Mentor junior team members to enhance their technical and problem-solving skills. * Drive continuous improvement initiatives to enhance system reliability and support processes. Work Location: Hyderabad, Telangana, India Availability: Full time

Job Title: Product Analyst Company: Infosys Job Category: SAP SD Roles & Responsibilities: * SAP SD has no secrets for you: 0-3 years of experience[SK2.1], including SPRO customizations, preparation of Functional Design specifications for ABAP development (working with different EDI formats experience is plus) * You are experienced in working in product-oriented environment * You have proven track in IT projects discovery & delivery in cross-function project environment (using Agile and Waterfall methodologies) * You have experience working with Business on new IT solution designs, including technologies research on the market, * You have strong understanding of Business Operations processes and data * You are accountable, proactive, able to adapt to change and think out-of-the-box * You have advanced communication and presentation skills to keep clear and transparent picture in minds of Key Stakeholders * You are fluent in English (spoken and written) Product & Delivery contribution * Collaborate closely with the Product Owner to collect, assess, and prioritize business needs within the Order-to-Delivery product backlog * Support the end to end delivery lifecycle, from business demand to solution rollout and adoption * Manage and contribute to Order to Delivery projects (ex. EU e-invoicing program), ensuring the delivery is on time, within scope, and meets high quality standards Business analysis & requirements * Translate business needs into well defined functional specifications to support development, integration, and testing activities[SK1.1] * Actively gather input from business and IT stakeholders to identify opportunities for process optimization and operational efficiency Stakeholder & change management * Act as the bridge between Customer Service, Finance, IT teams, and external partners * Facilitate workshops, design sessions, and training activities to support change management and encourage adoption of new tools and processes * Ensure alignment on priorities, roadmap, and delivery commitments across stakeholders Market & innovation awareness * Proactively monitor market trends, IT solutions, and emerging technologies within the Operations domain * Contribute insights to help evolve product capabilities and future roadmap decisions * Act as an ambassador of IT & Data strategy within Business * Desired 5-7 years of total experience with a. 3-5 years’ experience in Product Analysis/Business Analysis roles b. At least 5 years’ experience in SAP SD[SK3.1] * Bachelor’s degree in engineering, Information Technology, Business, or related field * Strong understanding of Order-to-Invoice business processes * Worked in Global FMCG company Work Location: Hyderabad, Telangana, India Availability: Full time

Job Title: SAP SD Consultant - Senior Company: NTT DATA North America Job Category: SAP SD Roles & Responsibilities: RISE with S/4 HANA Sr. SAP SD Functional Consultant to join our team in India". Shift timings 3:30PM - 1:30 AM IST. * Analyze customer reported issues and project requirements * Provide estimates, impact analyses, feasibility assessments for SAP based solutions for customer requirements * Create functional specifications for support tickets, enhancements and projects * Perform solution configuratons in SD module * Create specifications for ABAP developments * Perform unit testing, integration testing and coordinate UAT * Perform root cause and impact analysis; documentation and training as required * Provide SAP thought leadership and recommend improvements and consulting services * 0-3 years of experience with 3 years in Support; * Strong knowledge of pricing, ATP checks functionalities; EDI and SAP interface processing techniques and capabilities * Strong knowledge of SAP MM Procurement, Inventory management and subcontracting processes and capabilities * Strong knowledge of SAP Logistics Execution configurations * In depth knowledge of After Market business processes including Service, Warranty processing and Dealer Management * Must have good written and verbal communication skills and should be able to lead a team of consultants * Good analytical and problem solving skills About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Work Location: Hyderabad, Telangana, India Availability: Full time

Job Title: SAP ISU Billing Consultant Company: Infosys Job Category: SAP SD Roles & Responsibilities: * Strong experience in utility industry business processes across Electricity, Gas, Water, and Multi-Utility environments. * Hands-on experience with: BadIs, User Exits, Enhancements, BRF+, Billing Validation Logic, Custom Billing Solutions * Strong understanding of: BPEM, Exception Handling Frameworks, Batch Processing Optimization, Performance Tuning, High-Volume Utility Processing * Experience supporting large-scale utility operations including: Mass Billing Runs, Invoice Generation, Billing Batch Scheduling, Monitoring and Performance Optimization, High-Volume Customer Processing, Billing Exception Resolution * Strong hands-on experience in SAP IS-U Billing & Invoicing configuration and solution design. * Serve as a trusted advisor to utility clients, driving business transformation initiatives through SAP IS-U Billing, Invoicing, Rate Management, Device Management, and Revenue Management solutions. * Collaborate with business stakeholders, product owners, enterprise architects, and IT teams to translate business requirements into scalable and sustainable SAP Utilities solutions. * Lead requirement gathering workshops, fit-gap analyses, business process design sessions, and solution architecture discussions for utility billing and customer service processes. * Design and deliver end-to-end SAP IS-U Billing & Invoicing solutions covering meter-to-cash processes, rate configuration, billing operations, invoicing, and revenue management. * Configure and support complex utility billing scenarios including Time-of-Use (TOU), Tiered Rates, Seasonal Rates, Demand Charges, Renewable Energy Programs, Net Energy Metering (NEM), and Net Billing Tariff (NBT). * Work closely with cross-functional teams across SAP IS-U Customer Service (CS), Device Management (DM), Meter Data Management (MDM), Energy Data Management (EDM), FI-CA, SAP S/4HANA, SAP BTP, and Integration platforms. * Lead and support key project phases including Solution Design, Configuration, SIT, UAT, Cutover, Go-Live, Hypercare, and Post-Production Stabilization. * Drive billing process optimization initiatives focused on billing accuracy, revenue assurance, operational efficiency, customer satisfaction, and regulatory compliance. * Provide leadership in client workshops, solution demonstrations, proof-of-concepts, transformation assessments, and strategic roadmap planning. * Support business development activities including RFPs, RFIs, solution proposals, effort estimations, and SAP Utilities transformation programs. * Lead and support key project phases including Solution Design, Configuration, SIT, UAT, Cutover, Go-Live, Hypercare, and Post-Production Stabilization. * Drive billing process optimization initiatives focused on billing accuracy, revenue assurance, operational efficiency, customer satisfaction, and regulatory compliance. * Provide leadership in client workshops, solution demonstrations, proof-of-concepts, transformation assessments, and strategic roadmap planning. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! * 1-3 years of experience in SAP IS-U Billing & Invoicing across implementation, rollout, upgrade, transformation, enhancement, and support engagements. * Experience with RISE with SAP, SAP Datasphere, SAP Analytics Cloud (SAC), and AI-enabled SAP solutions. * Experience working in Agile, Scrum, DevOps, and global delivery environments. * Strong consulting, stakeholder management, communication, and client-facing skills. * Ability to lead workshops, influence business decisions, and engage effectively with executive stakeholders. * Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Mumbai, Jaipur. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Work Location: Bengaluru East, Karnataka, India Availability: Full time

Job Title: Front Line Manager - F&A - I2C 4B Company: Genpact India Pvt. Ltd. Job Category: SAP SD Roles & Responsibilities: Front Line Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions including those related to returns and refusals. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution. Claims holding customers payments Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims Reviews and ensures that all claims related documentation is attached in the case Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain Manages the closure of non-valid claims and deductions with Collections Manages the closure of valid claims and deductions via Credit Note creation Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes Trigger and Review Claims and Deductions Ageing Report Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval Monitor and Close Open Customer Credit Notes Resolve digitization issues and register manually customer claims in case of digitization failures Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools. Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases. Organizes and ensures ongoing training for Claims and Deduction Management activities Participates on Continuous Improvement activities related to Claims and Deduction Management Compares and analyses differences between return requests, original POR and COD (when aplicable) and the goods received at the warehouse Assess value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed (e.g. Demand Management, Billing, Payment Applications) Ensures regular and effective implementation of the Returns and Refusals Market Policy in all customer requests Ensures regular and effective implementation of Customer specifc agreements. E.g: Extended time for POD confirmation, Collection of Returns from Indirect Customers… Ensures that all supporting documentation for the Returns and Refusals cases resolution (POD, POR, PGI, COD, Sales approvals…) are archived in the corresponding Indexed Document Repository Validates that no open claims (Claims and Deduction Management) related to Returns and Refusals cases remain open after the resolution of the R&R Cases Develops and sends "Rejection Letters" to customers for non-approved Returns requests Collaborates with Collections for deductions related to non-approved Returns and Refusals requests Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit Participates on Continuous Improvement activities related to Returns and Refusals Management Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members… Key Relationships Internal to Group: (shared / conflicting interests) Key Relationships External to Group (shared / conflicting interests) * Credit Management * MSSU / CFSU * Payment Application * Collections * Billing * Pricing Management * O2C Reference Data 1. Core knowledge of the 10 Corporate Business Principles and expert knowledge in our areas of responsibility 2. Good knowledge of the internal sales process & related policy and trade terms 3. Solid understanding of the local, channel and business specific commercial practices. 4. Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes including existing and developing functionalities. 5. Solid understanding of internal controls and the GLOBE best practices & systems supporting these E2E processes 6. Solid understanding of accounting standards for Accounts Receivables These are the leadership behaviors required as defined by the position level of the role Functional Competencies These are the core functional competencies and the appropriate skill level that is required to be effective in the role Insight Competency Skill Level O2C E2E Flow 5. Can transform Energise and Engage Insightful Business Analysis & Reporting 5. Can transform Market Credit Policy 4. Can do alone Enable Result Through Others Claims and Deduction Management Cockpit and SAP Transations 5. Can transform Coach and Develop Other Personal Qualities ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership Work Shift - Work Location: Hyderābād, India Availability: Full time