WorkDay HCM - Core HR and Recruiting - Senior Professional

EY is hiring a Senior Professional for Workday HCM in Noida, focused specifically on Core HR and Recruiting modules within a support-heavy role rather than new implementation work. You will provide Level 2 and Level 3 support for these two modules, meaning escalated issues beyond initial triage land with you for deeper technical investigation. Troubleshooting production issues is a core daily responsibility, requiring both platform expertise and calm, methodical problem-solving given the business-critical nature of HR systems. Optimizing business processes extends this role beyond reactive support into proactive improvement work, identifying where existing configurations could run more efficiently. Managing incidents and service requests rounds out the operational scope.

This role requires 5+ years of Workday HCM experience with specific depth in Core HR and Recruiting modules for this support-focused position. Workday certification is required, reflecting the platform-specific expertise this Level 2/3 support role demands. Strong troubleshooting skills are essential for diagnosing and resolving production issues under time pressure. Practical incident and service request management experience is needed, given the structured support environment this role operates within. Business process optimization skills are valued, extending the role beyond reactive fixes into proactive improvement work. Strong communication skills are required for coordinating with stakeholders across EY's global delivery structure.