TechOps-SAP-CONCUR-SENIOR

Job Title: TechOps-SAP-CONCUR-SENIOR Company: EY Job Category: SAP SUCCESSFACTORS Roles & Responsibilities: SAP Concur Senior 1,2 TechOps (Application Management) Consultant Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Client service is focused on providing Consulting, Assurance, Tax, Strategy \& Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high\-quality, value\-added support, helping deliver exceptional client service. Enablement Services provides cost\-effective, high\-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. We are looking for an SAP CONCUR SENIOR to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for Concur modules – Expense and Travel across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best\-in\-class solutions, automation and innovation. Your Key Responsibilities * Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist * Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. * Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP Concur solutions and designs. * Participate in on\-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. * Available to work on shift hours depending on the requirement of the client * Develop and maintain documentation including configuration, user guides and test scripts. * Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. * Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation * Participate in on\-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. * Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours) * Responsible for decision\-making, optimizing processes, resource management, and overseeing team management as needed for task execution. * Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals. Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. Professional Development: From entry\-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. Work Location: Kerala, India Availability: Full time

Location: Kochi Other locations: Primary Location Only Salary: Competitive Date: Nov 3, 2026 Job description ------------------- Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability\-related adjustments or accommodations you may need. Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting\-edge learning opportunities that empower you to continually grow and excel in your professional and personal development. Successful candidates advance to a competency\-based interview. If mutual interest persists, a job offer awaits. Key Skills: SAP SUCCESSFACTORS Salary: Not disclosed