Sr Salesforce Developer

Job Title: Sr Salesforce Developer Company: Milestone Technologies, Inc. Job Category: Salesforce Roles & Responsibilities: Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance\-based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. About The Role We are looking for a passionate and experienced Senior Salesforce Developer to join our growing team and play a key role in building a next\-generation Conversational Agentic ITSM Platform powered by Salesforce, Agentforce, AI, and MuleSoft. If you are someone who thrives in a hands\-on development role, enjoys taking ownership, and wants to be part of an organization on a strong growth journey, this role is for you. Key Responsibilities * Lead the design and development of Salesforce solutions supporting a modern Conversational Agentic ITSM Platform. * Build intelligent service experiences leveraging Agentforce, conversational workflows, AI\-driven automation, and enterprise service management capabilities. * Design and develop scalable solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and Salesforce APIs. * Drive the implementation of service management processes including incident, request, knowledge, change, and employee support workflows. * Develop reusable and scalable integration frameworks using MuleSoft Anypoint Platform and API\-led connectivity patterns. * Integrate Salesforce with enterprise applications including ITSM, HR, collaboration, monitoring, knowledge, and business platforms. * Design and implement conversational experiences that enable autonomous issue resolution, intelligent routing, and self\-service capabilities. * Partner with architects, product owners, business stakeholders, and AI teams to define and deliver innovative business solutions. * Contribute to technical architecture decisions, design reviews, code quality standards, and platform governance. * Optimize application performance, scalability, security, and maintainability across Salesforce and integration ecosystems. * Mentor junior developers through technical guidance, code reviews, and best\-practice adoption while remaining a hands\-on contributor. * Stay current with Salesforce innovations including Agentforce, AI capabilities, Data Cloud, MuleSoft, and enterprise automation technologies. * Deep understanding of: + Apex Development + Lightning Web Components (LWC) + Salesforce Flows + SOQL/SOSL + Platform Events + REST/SOAP APIs * Strong experience with Salesforce integrations and enterprise application connectivity. * Experience designing scalable and maintainable Salesforce solutions. * Strong understanding of Salesforce security, data architecture, sharing models, and governance. * Experience working in Agile and DevOps\-driven delivery environments. * Excellent analytical, communication, and stakeholder management skills. Preferred * Experience implementing Enterprise Service Management (ESM) or IT Service Management (ITSM) solutions. * Experience with MuleSoft and API Management. * Salesforce Platform Developer I \& II certifications. * Experience leading technical workstreams and driving development best practices. Join Us If you are a Senior Salesforce Developer looking to deepen your technical expertise, embrace AI\-driven innovation, and contribute as a high\-impact Individual Contributor while growing with a rapidly expanding organization, we would love to hear from you. Together, we are building the future of Conversational Agentic ITSM on Salesforce . Work Location: Kochi, Kerala, India Availability: Full time

Required Qualifications Must Have * 5 to 8 years of Salesforce development experience. * Strong hands\-on expertise in: + Sales Cloud + Service Cloud + Experience Cloud Added Advantage * Hands\-on experience with Salesforce Agentforce. * Experience building conversational AI solutions, copilots, virtual assistants, or agentic workflows. * Exposure to Generative AI, prompt engineering, RAG\-based architectures, and AI\-powered service automation. * Experience working on Digital Transformation or Enterprise Automation initiatives. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location. We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam. Key Skills: Salesforce, Apex, Lightning Web Components, SOQL, SOSL Salary: Not disclosed